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Level 1

can not install payroll update 22009

I go through the installation process, appears  to install update but I still have 22008. I can not process my payroll because it says I haven't update in 42 days.  I've rebooted computer, tried the process several times, same outcome.

Solved
Best answer April 14, 2020

Best Answers
Highlighted
QuickBooks Team

can not install payroll update 22009

I do appreciate the the steps you've done to get this fixed, EMCbooks. 

 

I can see that the basic steps and fixes my colleagues provided got you the same thing. I suggest getting in touch with us and our Customer Support Agents will walk you through the detailed steps and will sort things our with you. 

 

Here's how to contact us:

  1. Go to the Help menu and select QuickBooks Desktop Help
  2. Click Contact us
  3. Enter your question something like unable to get updates and run payroll.
  4. Click Continue and select Message an agent

If you have other questions, you can mention me in your reply. Keep safe and take care always!

View solution in original post

7 Comments
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Moderator

can not install payroll update 22009

Hello there, legacysubs.

 

Thanks for letting me know that you've done trying the other troubleshooting steps for this. We can try another one since we're unable to install payroll update 22009. To guide you further with this, we can follow the steps below:

 

  1. Go to C:\Documents and Settings\All Users\Application Data\Intuit\QuickBooks < versionXX> \Components.
  2. Open QuickBooks Desktop.
  3. Let's go to Help from the main menu.
  4. Click Update QuickBooks Desktop. Then, let's go to the Update Now tab and put a check mark inside the Reset the updates box.
  5. Select Get Updates to redownload the updates.
  6. When the download is complete, close and reopen QuickBooks Desktop.
  7. On the QuickBooks Desktop Update Service window, select Install Now.

 

Other than that, we can also check out the articles below if the issue persist:

 

 

Please know that you can tap me on my shoulder anytime you need help. Stay safe!

Highlighted
Level 2

can not install payroll update 22009

I have a similiar issue.  My update does say 22009 is installed, but I keep get prompted to update!  and to go online before 4/15/20 as I have not updated in 28 days????  Yet I run the update everyday when I get into payroll.  What do I do so I do go inactive for "not going online in 28 days" and updating even though I have updated and my update window says I am current?

Highlighted
QuickBooks Team

can not install payroll update 22009

Let's update your payroll, EMCbooks.

 

Instead of performing the steps shared by SarahannC, you can manually download the file with updates from your computer and run it. This is called a web-patch update and is used when we're unable to download updates within QuickBooks.

  1. Please open this page: Downloads & Updates.
  2. Select the United States country, your QuickBooks product, and the version.
  3. Click Search and click on Get the latest release in blue text. This will download the qbwebpatch.exe file, which you will run to later on.
  4. After running the file, you can restart your PC. Then, download the payroll update again using the usual steps.

Please feel free to share some updates after following the steps I mentioned.

Level 2

can not install payroll update 22009

Hi Jess T and thank you for responding.

 

However, that patch did not fix my payroll issue.

 

When I open my employee center to run payroll, I click start scheduled (or unscheduled sometimes) payroll.  Every time I start a payroll I immediately get a window popup that says to get updates. So I do.  Then I get:

 

"adding paychecks to items to send area".

 

Please note we do use direct deposit, it is inactive.  I do not have any paychecks to send.  And I have not had the opportunity to even enter any checks to print....I cannot get beyond this point.

 

Once that is completed running, the window says that the update is complete and to check back back online by April 15th.  Mt payroll account area says that I have not been online to update in 28 days!  And I just was, everyday.  

 

This is quite disturbing.  I have already rebuilt data, checked the Edit>Find>Send Status and all the paychecks for the last two years are there, with amounts and check numbers.

 

Tomorrow is the 15th and I know how this works - my payroll subscription will turn inactive because it is not updating (even though the payroll account area says I have the current update 22009).

 

This makes me hate QBs and if I was not invested with multiple clients using  QBs I would quit.

 

Hope you can help. 

 

 

Highlighted
QuickBooks Team

can not install payroll update 22009

I do appreciate the the steps you've done to get this fixed, EMCbooks. 

 

I can see that the basic steps and fixes my colleagues provided got you the same thing. I suggest getting in touch with us and our Customer Support Agents will walk you through the detailed steps and will sort things our with you. 

 

Here's how to contact us:

  1. Go to the Help menu and select QuickBooks Desktop Help
  2. Click Contact us
  3. Enter your question something like unable to get updates and run payroll.
  4. Click Continue and select Message an agent

If you have other questions, you can mention me in your reply. Keep safe and take care always!

View solution in original post

Highlighted
Level 1

can not install payroll update 22009

What is the point of Step 1?

You did not state to do anything after navigating to that folder.

Highlighted
QuickBooks Team

can not install payroll update 22009

Hi there, @daveuserid.

 

I'm here to help you sort things out and help you with this unexpected behavior.

 

If none of the provided troubleshooting steps worked for you, it'd be best to contact our Technical Support Team. This way, they can further investigate this matter and create an investigation ticket if other users are experiencing the same. 

 

Here's how to reach them:

  1. Go to: https://help.quickbooks.intuit.com/en_US/contact.
  2. Select your QuickBooks Product.
  3. Choose your QuickBooks version.
  4. On the Contact Us page, click a topic.
  5. Click on the Get Phone Number button to see the support number.

 

For more information, check out this article: Support hours and types to learn more about our business hours. 

 

Let me know how it goes by clicking the Reply button below. I'm always here to help. Take good care!

 

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