Employees account was wrong for direct deposit paycheck. How do I fix it so they get paid?

Allow me to answer this and similar questions.  

Quickbooks is not forgiving on mistakes.  You will have to wait 7 to 10 business days, and is the ladder more than the formal.

In the future, should this kind of error repeat, we recommend using ADP for payroll.  They typically take care of such issues in 1 to 3 business days.

I would like to find complete direct deposit information for an employee.  Can I do and how.

Hi Georgiep!

Yes, you can find the complete direct deposit information of your employees. I will walk you through the steps, and I'll also include the steps to update their account number and routing number. That way, we can be sure that they can receive their pay.

Here's to check the bank details:

1. Go to Reports and hover to Employees & Payroll.
2. Hover to More Payroll Reports in Excel.
3. Select Employee Direct Deposit Listing. This will open the report in Excel. If you get a security warning that says Macros have been disabled, you can click on Enable Content, click it.
4. If there's a prompt that says To update data from QuickBooks, click Get QuickBooks Data, click that button.
   

This is the final report:

If you need to update an employee's bank account information, you can follow these steps:

1. From Employees menu, select Employee Center.
2. Double-click the name of the employee.
3. Go to the Payroll Info tab.
4. Click the Direct Deposit button.
5. Review and if necessary, update the Routing No. and the Account No. fields.
6. Select OK twice.

Thank you for using the direct deposit service. If you more questions about it, just comment below.

I am having the same issue.  I have the correct account number now so what do I do? Should I wait till its rejected and what if it goes into an actual account?

Thanks for joining this thread, @East Coast Drainage.

If your employee's bank account info is incorrect, the direct deposit may be declined and the money will be refunded to your bank account within 2-3 banking days after the payment date. You can also track the funds by verifying their status directly with the bank to confirm whether the direct deposit will be rejected or not.  

You'll receive a notification from Intuit as soon as the bank rejects DD and returns the funds. If not, you need to contact the bank to get the funds.

Then, I suggest updating your employee’s direct deposit account information to make sure you'll send your next payroll to the correct account. Updating their DD account information will not affect any paychecks created prior to the process. Here's how:

1. Navigate to the Employees menu.
2. Click Employee List.
3. Double-click the name of the employee you want to edit.
4. Select the Payroll Info tab.
5. Chose Direct Deposit.
6. Update the Routing No. and the Account No. fields.
7. Hit OK twice.

For your reference, please see this article: Employee did not receive direct deposit created in QuickBooks Desktop Payroll. 

Also, I've added this helpful article that will provide answers from FAQs when processing Direct Deposit in QuickBooks: Handle a direct deposit paycheck that was not received by an employee.

Let me know how this goes and leave a response below if you need further assistance in managing your employee's Direct Deposit. I'm always here to help. Have a good one. 

Hello, 

From what I am understanding is that, I have to wait 2 weeks to get paid again and receive my missed pay? or is it the 2-3 days to get paid again? I am the employee, just need a bit of clarification.

Thank you so much!

Hello there, Not_Mr_Urban.

Let me ease your confusion about your payroll concern.

The number of banking days mentioned in the above replies is the days when the refund will be posted to your employer's bank.

To make sure you'll get your pay, I suggest reaching out to your employer so that they might issue you a paper check. This way, you'll be paid on time.

That's it! If you have any other questions about payroll, @Not_Mr_Urban, you can post them here at any time. I'll be right here to help.

I am an employee and I had my DD information updated in May to a new account . I received multiple deposits on time and then all of the sudden I did not get paid , my manager said that QuickBooks lost my correct account info and sent my check to my old account. They then wrote me a paper check while they requested a reversal. They couldn't get the funds returned and now I was told that they are not going to pay me this coming pay day plus an additional 10 hours of pay from my next check to get there money back that I did not get and the mistake was not my fault. Who do I contact to resolve this?

I understand this hasn't been easy for you. Let me route you to the best support regarding your paycheck, Cneal0601.

I know how it can be frustrating to be that you haven't paid yet, I recommend contacting our payroll support team to further help you view your direct deposit status.

1. Open QuickBooks and click the Help menu.
2. Select QuickBooks Desktop Help.
3. On the pop-up screen select Contact us.
4. Enter your concern, then select Continue.
5. Hit Search then scroll down to get your contact options.

Refer to this article to learn more about our contact options and support availability: Contact Payroll Support 

For future reference, you may find this resources helpful: 
 

• Check the status of an employee's direct deposit
• Change an employee's direct deposit info
   

We appreciate your patience and understanding on this matter. Please know that we will keep you updated here in the Community regarding your salary funds.

Greetings Nina/Intuit!  I have a similar issue:  employee did not provide correct bank acct/direct deposit info.  I already received an email that the funds could not be deposited to the EE bank account and will be credited to our bank account.  I understand how to revise the account number for the next payday.  Do I still need to call Intuit to confirm that funds will be returned to us?  Thanks!

Thanks for joining this thread, @cheryl0322. You've come to the right place to get the answer you're looking for regarding direct deposits. 

There's no need to call Intuit after receiving a reject notice and no need for a reversal. Once the payroll is rejected, you can send a zero payroll so Intuit will automatically create a deposit to your Direct Deposit Liabilities account. If not, QB will add the deposit to the DD Liabilities account the next time you send payroll.

If you're still unable to see the deposit, you'll have to manually enter it. Here's how:

1. Go to Banking and then Make deposit.
2. Select the Deposit To list and choose the bank account you want to deposit into.
3. In the Date field, enter the date the rejected funds were returned.
4. In the Received From column, choose the QuickBooks Payroll Service vendor.
5. In the From Account field, select the Direct Deposit Liabilities account.
6. In Memo, type in the employee name.
7. In the Amount field, enter the amount of the rejected direct deposit.
8. Skip Check No, and choose a method of payment and a class if you use class tracking.
9. Select Save & Close.
10. Check the Direct Deposit Liabilities balance to confirm that it is now correct.

Finally, I encourage checking out the following resources that explain the different payroll statuses and how to fix direct deposit issues:

• About the payroll statuses
• Handle a direct deposit paycheck that was not received by an employee

Please update me on how these steps guide you with the process of correcting your payroll. I want to make sure that this matter is resolved for you. If you need further help, let me know in the comment section. I'll be happy to assist.

Hi my name is Kyree, long story short my bank was closed out I used it for direct deposit the money didn’t go threw I transferred my information over to another bank and I wanted to know is the (cash) still reachable 

Hello there, @Black_Fallout.

I'm here to share details about the deposit concerns in QuickBooks Desktop.

Once the card already is replaced, QuickBooks will automatically charge another fee.

However, if the account is on hold, we can call our support team about this matter:

 Here's how:

1. Open QuickBooks.
2. Go to Help, then select QuickBooks Desktop Help/Contact Us.
3. Select Contact Us.
4. Give a brief description of your issue, then select Continue.
5. Sign in to your Intuit account, select Continue and then Continue with my account.
6. We'll email you a single-use code. Enter your code and select Continue.
7. Select to chat with us or Have us call you.

In addition, I've included this helpful article that will answer frequently asked questions about Direct Deposit in QuickBooks: Handle a direct deposit paycheck that was not received by an employee.

That's it! If you have any other questions about payroll, @Black_Fallout, you can post them here at any time. I'll be right here to help.

I know this is an old post but it's the closest I can find to what I need answered. 

Two weeks ago (and couple days) an employee gave us their new bank account and routing number. When DD was sent it went to their OLD bank account and not the new one (that we updated and saved - and we deleted the old one). So start of this week we checked and the banking information had completely reverted back to the old banking information (account number/routing) so we once again entered the new account number and new routing number. Both of those are showing (just as they did two weeks prior) except where it lists the bank name it's the old bank name listed and not the one connected to the new routing number. We need this resolved and it should not be this hard. This cannot hit her old account as that means it goes to her now ex and he will not return the funds opening up a completely other issue. Please advise/help on how to fix this issue. We change their banking info and we use workforce via our QuickBooks. Thank you.

Thanks for joining this thread, @cj_ics.

Allow me to share insights on how to handle direct deposits that went to the old bank account. 

If you already update your employee information for direct deposit and the funds still go to the old account, It would be best to contact our support team. They have the necessary tools to check your account in a secure environment to help with your concern:

1. Open QuickBooks.
2. Go to Help, then select QuickBooks Desktop Help/Contact Us.
3. Select Contact Us.
4. Give a brief description of your issue, then select Continue.
5. Sign in to your Intuit account.
6.  Click Continue and then Continue with my account.
7. Select to chat with us or Have us call you.

You can also review this link to manage your employee's direct deposit:  

• Send direct deposit paychecks in QuickBooks Desktop Payroll
• Set up your company payroll for direct deposit.

Feel free to get back to this thread if you have further concerns with direct deposit. I'll be around to help. Keep safe!

Did you find a resolution? 

I'm having an awful time trying to "locate" payroll funds for an employee that I entered the incorrect account number for. QuickBooks said call the receiving bank, the receiving bank said talk to QuickBooks - I went in circles making 9 phone calls and spending HOURS on the phone with everyone. The closest I got was that the employee should call their bank with the trace # and amount to see where their money is. 

Luckily, we have just issued a check to the employee, so they are not left without pay, but the company certainly wants the money back. This is incredibly frustrating to just be told "wait 7-10 business days" but still not have anything returned to us or received by the employee! 

How do I reach an account specialist in direct deposit ? 

I can see the importance of this matter, @B-Mac. I’ll ensure that your direct deposit concern receives prompt attention.

To assist you more effectively, could you clarify whether your concern is similar to the original poster's regarding the employee's direct deposit? This information will help me provide accurate guidance and tailored support to meet your needs.

If you're referring to a direct deposit paycheck, I recommend contacting our payroll specialists to resolve your concerns promptly.

To proceed, here's how:

1. Open your QuickBooks Desktop.
2. Go to the Help from the main menu, then select QuickBooks Desktop Help/Contact Us.
3. Hit on Contact Us below and enter your question, keyword, or topic in the search bar.
4. Click on Continue and choose a way to connect with our Live Support.

Please note that the support hours for QuickBooks Desktop Payroll are Monday through Friday from 6 AM to 6 PM PT for Basic, Enhanced, or Standard plans. If you’re using Assisted Payroll, you can reach them any time, any day. 

If your concern relates to a different issue, I encourage you to engage with our Community team here in the forum. Please elaborate on your goals or any specific challenges you're facing. We're dedicated to helping users like you navigate these situations effectively.

Additionally, I'll share valuable resources on updating your employee's bank account for direct deposit and ensuring timely payroll processing in the program:

• Change your employee's direct deposit info
• Send direct deposit paychecks in QuickBooks Desktop Payroll

Consider this thread as your go-to resource for any concerns you may have throughout your journey. My team and I are always available on this channel.