what if you've been trying to get your employer to send and invite for 4 months and they still haven't, I'm in desperate need of a paystub!!! help please, i need a phone number to call or something 

I am having the same issue

I am having the same issue

After I have created the account and I sign in it simply says we weren't able to show your payroll info.  Refreshing your screen often fixes this problem.   

Refreshing does not fix the problem.  I have tried 3 different computers in case it was a hardware issue and have been trying for a week now in case the website was having difficulties.  My company is saying we are the only one with this problem and it must be an error on my side.  Any help would be greatly appreciated.

We've alerted about issues with connecting employees to Workforce, ren5.

Our Product Team has identified the root cause of this behavior. I can provide some details you need to get this working for you.

We need to gather your company and employee information. To do that, I recommend contacting our Payroll Team so they can verify the email address and login info of your employees.

You can provide this investigation number (INV-27926) to them for your reference.

Let me know how the contact goes by commenting below. I'll be around until you're able to access the Workforce portal.

Need Assistance

My Employer has sent me an invitation to view my paystubs on line.  I have attempted to follow all the prompts but I keep getting an error saying "there is problem on our end".  I am prompted to get another verification code and do the process all over again.  I do and get the same message.  Its a never-ending loop and still unable to set up my account and view my stubs.  

can someone offer some guidance?

We have an ongoing issue with the error you've received, chaunb03.

Rest assured, our engineers are all on hands to resolve this error so you can view the paystubs online.

As a workaround, you can ask your employer to send another invitation with a different email address.

Afterward, I recommend reaching out to our Phone Support team so you'll be added as one of the affected users. 

pay 

Once the issue has resolved, you can check these articles for more information when viewing your paystubs online:

• Invite Your Employees To QuickBooks Workforce To See Pay Stubs Online
• View Your Paychecks and W-2s in QuickBooks Workforce

We appreciate your patience while we're working to have this error permanently fixed. Take care!

Employee had worked for another company that used Intuit on-line Payroll and had access to pay stubs's on-line. Now he cannot sign in to our Intuit on-line pay stubs, message is because he was already enrolled with another company. How do we get them enrolled?  Thank you 

Hey there, @maggy10.

Let me help you fix your employee's login issue in their QuickBooks Workforce account. 

If your employee already has an existing workforce account, he can still accept another invite from you. All he had to do is provide the same email address he uses for his existing QuickBooks Workforce account.

If he has an account in QuickBooks Online (QBO), he needs you to use a different email address for his QuickBooks Workforce account. This can be the reason why he's getting the error message. 

However, if he isn't using QBO and still getting the same result, there may be an issue with the browser that he's currently using. To sort this out, you can ask him to log in to his account using a private window. This is a special mode in which the browser doesn't save your search and login history. 

Here's how:

•  Press Ctrl + Shift + N (Google Chrome).
•  Ctrl + Shift + P (Firefox).
•  Control + Option + P (Safari).

If he's able to sign in using his email address, then he can clear the cache in his web browser or use a different supported browser instead.

Once his Workforce account is set up, he can now view his pay stubs, W-2s, and personal info.

In case you need to create changes to your employee's account, you can follow the steps in Add or edit an employee.

Don't hesitate to tag my name in the comment section below if you have other concerns or questions. I'm always ready to help.

Followed all instructions on Email and I constantly get an error reached out to chat and phone support no help created a new account with new email and LONG BEHOLD STILL SAME ERROR ALL MY COWORKERS CAN GET IT TO WORK I CANNOT

Hi Allexandrahenke!

I understand how important for us to see our paychecks. I'm here to help you.

I'd like to know first what exactly is the error so I can check our records. In the meantime, let's perform some troubleshooting steps that can fix issues due to a browser problem. Let's start by using an incognito window and accept the invitation from there. 

These are some of the keyboard shortcuts:

• Press Ctrl + Shift + N (Google Chrome).
• Ctrl + Shift + P (Firefox).
• Control + Option + P (Safari).

Also, let's clear the cache. These are junk files on the browser that can cause issues. Lastly, make sure that you're using a supported browser.

I understand that you contacted our QuickBooks Workforce Support Team already. However, they are the ones who can do further research about this so you'll want to contact them again.

Please check these articles for more info about viewing your paychecks and W-2s online:

• Invite your employees to QuickBooks Workforce to see pay stubs, W-2s and more
• View your paychecks and W-2s in QuickBooks Workforce

Keep on posting here if you need more help. We'll respond as soon as we can.

It keeps saying after logging in can not access pay stubs refreshing page often fixes the problem but it doesnt all my coworkers use iPhones to access this page and have luck I try and have no luck I’ve cleared cache etc and still no luck opened incognito page no luck emailed my employer no luck 

Hello @Allexandrahenke,

Thanks for sharing the steps you've tried on your end. I'm here to help you access pay stubs in QuickBooks Workforce.

There are additional troubleshooting steps you can try to isolate and fix the issue. Since clearing cache and accessing the account in incognito mode doesn't work, I recommend using another browser.

For iOS and Android devices, you can download the Chrome browser. Try logging into your account and check if the issue persists when viewing pay stubs.

Also, If you have access to a Windows computer, I suggest using the web browser. It will help us determine the cause of the error on your end.

I've also attached an article you can use to know more about viewing paychecks and other personal info in Workforce: View your paychecks and W-2s in QuickBooks Workforce.

Please let me know if you need anything else regarding accessing payroll data. The Community and I will be here to help you.

Why is my account continue to say Locked out when the correct password is being entered. 

Hi @Ania2,

Let's get you to log back into your QuickBooks Online (QBO) company.

It's a security feature for our users that you can trigger with several failed login attempts. In this situation, you can continue to log in via a captcha code that appears. 

If this doesn't work, please refer to this article: Reset your password or recover your user ID for QuickBooks Online. It's a list of steps you can take to create a new password.

In case the issue persists, I suggest you contact our Technical Support team for assistance. Check out this article for the steps: QuickBooks Online Support. 

Don't hesitate to tag me in the comments below if you have other questions about your QBO company. I'll be sure to handle them for you. 

I keep getting messages saying We weren't able to show your payroll info. I have tried the trouble shooting and cleared my browser history. I continue to get the same message

I have an account and can sign in but i am still unable to see my paystubs. I know I’m connected to my employers account but for some reason im the only employee who cant view paystubs

Thanks for joining this thread, @Tristene. I'm here to ensure you're able to view your paystubs.

Before that, can I ask if you received an error message when trying to view your paystubs? Additional information would be greatly appreciated for us to better isolate the issue.

In the meantime, we can perform some troubleshooting steps to fix this. Let's start by accessing your account using a private browser. There are times that the browser is full of frequently accessed page resources, thus causing some errors and/or unusual responses. You can use either of these keyboard shortcuts:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Shift + N

If it works, go back to your regular browser and clear the cache to prevent any unexpected behavior. Otherwise, you can use other compatible browsers in QBO. 

I've also added some links that might help you and your employee in handling accounts. 

• Edit or change employee info in payroll
• View your paychecks and W-2s in QuickBooks Workforce

Please let me know how the troubleshooting goes. Looking forward to your reply. Have a delightful day.

I would like to view my paycheck 

Why can't I view my paycheck?

Thanks for sharing your concern here in the Community, jjernigan2078.

Let me inform you that there's an ongoing issue viewing paycheck. Our engineers are working internally with the fixes so we can't provide the exact turnaround time on when this will be resolved.

To add your account to the notification list, please contact our Support Team and provide the investigation number INV-44024 to our representatives.

As a workaround, ensure that there no special characters in employee's name, employee is not an admin lastlyuse different browser or device. 

Rest assured that we will let you know once this issue will be fixed.

Please let me know how this goes. I'm always here to help you. Take care!

Please add my name to the update list for those affected by the view my paycheck issue. Inv 44040

Hi, Slinder.

I understand that you're affected by an ongoing viewing paycheck issue. Let me route you to the right support that can add you to the list of affected users.

Before that, can you share with me the exact message you receive when you view your paystub? I've checked the INV-44040 and it seemed that this investigation is for Bank Error 102.

If you're referring to INV-44024, I'd suggest reaching out to our Workforce Team. They'll be able to add you to the list of the affected user.

As a workaround, you can use a different supported browser to open the email invite. If the email invite expired, request for a new one from your employer.

If the issue persists, please visit the direct link I'm adding on this(click the Live Chat hyperlink):

http://static.onlinepayroll.intuit.com/Support/General_Support.html

Review these guides here for more tips:

• Invite your employees to QuickBooks Workforce to see pay stubs, W-2s and more.

• View your paychecks and W-2s in QuickBooks Workforce.

Drop a comment below if you have further questions about viewing your paycheck. I'm always here to help. Take care.