I changed my company address everywhere possible, but it still uses an old address when printing paycheck stubs? HELP

Welcome to the Community, @causcomgmt. 

I’m here to help you update the company address on your employees’ paycheck stubs.

The address showing on the paycheck is pulled from the Work Location that's associated with the employee. Update the Work Location by following the steps below:
1.    Go to the Gear icon and select Payroll Settings.
2.    Choose Work Locations under Business Information.
3.    Click on the address of the Work Location.
4.    Update the address and click Save.

If you’re adding an address from a different state and wants to change it as the primary location, you need to contact Payroll Support to switch it for you.

They have the tools to pull up your account in a secure environment and help update the address, which we are unable to do in this public forum. For additional information, follow the steps below: How Do I Change My Primary State?.

To get our updated phone number, follow the steps below: 
1.    Go to this link https://payroll.intuit.com/support/contact/.
2.    Select your Payroll Subscription.
3.    Choose Payroll.
4.    Click View Contact Info.

That should do it. Give them a call and let me know how it goes after contacting them. I'll be on a look out for your response. Have a great day!

Can only the administrator change the primary address?  I have all employees set to the correct work location, but the primary work address is still our old (2 years now) address and that is what is printing on paychecks/paystubs.

Any help would be greatly appreciated.

[email address removed]

Thanks for joining this conversation, BADA.

To answer your question, only the master admin, company admin, and standard users with full access can change the primary addresses of the employees in QuickBooks Online (QBO).

Since all the employees are to the correct work location and the paychecks/paystubs are still showing the old one, I highly suggest reaching out to our Phone Support team. They are able to access your account using their screen-sharing (remote access) tool and further investigate. They can also perform some troubleshooting steps to fix this for you.

Here's how to reach them:

1. Click the Help (question mark) icon at the top right of your QBO account.
2. Select Contact Us at the bottom to connect with our live support.

Just in case, I'll be adding these articles for future reference:

• Learn about user types in QuickBooks Online.
• Change employee payroll information.
• Change Employee Details.

Please let me know if you have any other issues or concerns, and I'll get back to you right away. I'm always here to help. Take care!

Your old address may still be set as the primary work location: 

• Go to the Gear icon at the top right corner of your screen. 
• Select Payroll Settings. 
• Click Work Locations. 
• Click on the address marked Primary Location change it to the new company address.
• Click Save. 

I do not have the option "Work Locations"  now what do I do to change the company address on our w-2s and 1099s.    The address is correct under "Gear" - and Business address in all places. Thanks!

Nice to have you joined this thread, @DPapa.

I appreciate for going through the steps above and for sharing an update with us.

I can share some insights on how to get around this issue and access your work location. To start with, I recommend logging out and logging back in to your account to refresh it and for the updates to take effect.

Once done, you can follow these steps on how to change your W-2s and 1099s company address. Here's how.

1. Go to the Gear icon in your QuickBooks Online (QBO) account.
2. Select Payroll Settings.
3. Click the General Tax Information link under Taxes. 
4. Edit your company address and click OK. 

Once done, you can now file your W-2s and 1099s whenever you're ready. 

If you have any additional concerns or questions about W-2s and 1099s, you can always add them in your reply. I'll be here to answer them for you. Keep safe!

This did not work. I have tried everything. Can't geet assistance. Extremely frustrated.

Thanks for joining the thread, @flourishfamilies. Let me assist you with any issue you may have.

Since the issue persists on your end, I'll route you to the right support to get this resolved.

I suggest contacting our Payroll Support Team again for assistance. This way, they can further investigate this matter for you.

In addition, I've got these helpful resources for your guide:

• Print paychecks in QuickBooks Online Payroll.
• Print pay stubs in QuickBooks Online.
  
  

Also, feel free to browse this link here if you need help with other tasks in QBO. It has topics with articles that'll help you through the process. Just look for responses that suit your concern.

Please feel free to get in touch with me here for any additional questions. The Community always has your back. Have a great day!  

Hi. I have the same problem. Did you end up fixing this ? 

Thanks in advance 

Hello there, HichamHajji.

Changing your primary work location on your Payroll account is our top priority. 

In QuickBooks Online (QBO), we can only modify your primary work location by updating the work location address. However, changing the primary location is different, and we'll need help from our Payroll Support Team to get it done. But first, we can set up your new primary work location, so they can just select it when you contact them. To add a new work location, follow the steps below:
 

1. Click the Gear icon and choose Payroll settings.
2. Select Work Locations, then choose Add a Work Location.
3. Add the new work location, then Save.

For changing your primary location to a new state, just follow the steps and details in Changing a primary state article. 

Once done, you can now get in touch with our support team. To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. See our support hours and types for more details about this one. Here's how:
 

1. Go to the Help menu at the upper right.
2. Choose Contact Us.
3. Enter your concern.
4. Click Let’s talk.
5. Tap Get a callback.
6. Type in your contact info.
7. Hit Confirm my call.

For more details on how to manage your employee work locations, check out the Set up and assign a new work location article. Visit our Payroll page for more insight s about managing your payroll on your account.

If there's anything else you need help about changing your primary location, you can always get back to me. I'll be around to back you up. Have a great day!

Am I the only one not seeing "Work Locations" under Payroll Settings? This continues to get mentioned as the solution yet there is no such thing under the Payroll Settings page in QBO. What am I missing? 

Also, this issue should not be this complicated to fix QB!

Let me step in and make sure this is sorted out. I've read the responses and I can see that they were intended for the old interface, BLG4589.

This is the reason why you can't see the Work location since QBO has already updated the Payroll Settings Page. If you're trying to update the employee's work location, follow these steps on how to change it:

1. Go to the Payroll menu and proceed to the Employees tab.
2. Click the name of the employee and look for the Employment details section.
3. Scroll-down to the Work location area, then select Add work location or select an existing one.
4. Select Done.

Here's an article that talks about this for additional details: Set Up and Manage Work Location in QuickBooks Online Payroll.

You can also contact our phone or chat support teams if you're trying to change the location of the company or the business. One of our payroll agents will be the one to update the details in your account. Here's how: 

1. Click the Help menu in the upper-right hand corner of your QBO account.
2. Type in "Talk to a human" in the chatbox, then press Enter.
3. Select Get help from a human.
4. Click Chat with us or Have us call you.

Keep me posted if you're able to change the work locations in QBO. You can also post follow-up questions if you still need more help from us. 

This didn't work for me. I called the QB help and they weren't able to figure it out. It's been over a year now that I'm struggling to get the address change on the paystubs for employees. 

Please help!

I can see that you did everything you could, @mitali. Thanks for providing details of your concern. I'm here to route you to the right support.

I can see that you already called us about the charges, but I still recommend contacting us again. They have the tools to pull up your account in a secure environment and be able to investigate why you can't get the address change on the paystubs. They also have the tool to switch your primary work location.

You can reach them using this link: Contact Payroll Support.

You can browse this article to learn more about the different types of support we offer at Intuit and its availability: Support hours and types

Lastly, you may refer to this article to see steps on how you can manage your payroll accounting settings to track your payroll transactions efficiently: Change your accounting preferences in QuickBooks Online Payroll.

Don't hesitate to post here again if you have further concerns managing your employee's paystubs. I'm always ready to lend a hand. Keep safe and have a good day. 

Great Thank you for responding. I'll connect w/ them once again and see if they can help. Hopefully this time it'll get resolved.

Hi. I've tried everything as well, and followed everything on this thread, and even though my work location is correct, it stills shows the old address in my employees paystub. Did you end up fixing the problem ? 

Let's make sure the correct address will show on your pay stub, HichamHajji. 

In general, if you've already edited your work location to the same address that you want to show on your pay stub, the information on the pay stub should be the same as the details entered in the work location. 

However, since it's still showing the incorrect address, I recommend reaching out to our support team so they can double-check this furthermore. They also have the tools to pull up your account securely. Here's how:

1. Click the (?) Help icon and enter Talk to a human (then type it again when prompted).
2. When asked by the bot, enter your concern
3. Select I still need a human, then proceed with Contact us or Get help from a human.
4. Choose either Chat or Callback.

Apart from this, you may want to get a closer look at your business and employees, you can check out these payroll reports available in QuickBooks Online: Run Payroll Reports In QuickBooks Online Payroll.

Feel free to leave a comment below if you have any concerns about payroll. I'll always be right here to assist you.

 I have all employees set to the correct work location; the primary work address is set to the new address, but my old address is still printing on paychecks/paystubs. 

I want to ensure you can print paychecks/paystubs with the correct address, @primedirectional.

Since you've set up the location to the recent one and still get the same error message. Let me make it up to you by making sure this gets investigated further. 

That being said, I recommend contacting our support team directly. They have more tools to review your payroll settings and can work with our engineers to fix this issue with sending invoices.

Here's how to reach them:

1. Sign in to your QuickBooks Online company.
2. Select the Help (?) menu.
3. Choose the Assistant tab.
4. Click the Talk to a human option.
5. Select Get help from a human.
6. Click either Chat with us or Have us call you button.

Additionally, let me share these articles you can utilize to help manage your paychecks/paystubs in QBO:

• Invite your employee to view and print their pay stubs in QuickBooks Workforce.
• Troubleshoot printing paychecks, pay stubs, and forms

Keep me posted if you have other questions about printing paychecks/paystubs showing the accurate address. I'm always here to help. Stay safe always.

What if on quickbooks online i go to payroll settings but do not have business information to select???

I dont have a work location or business information to click on ??

Hi there, @GiF. I'm here to help you locate and update the work location of your employees in QuickBooks Online (QBO).

Since you're having trouble locating the Work location option using the steps provided above, you can also update the information by accessing your employee's profile. Here's how:

1. Navigate to the Payroll menu and click Employees.
2. Then, select the name of your employee.
3. In the Employment details section, select Start or Edit.
4. Next, look for the Work location dropdown and select Add work location or select an existing location, then click Save.
5. Search your address. If you're unable to see it, select Enter manually.
6. Input your work location address, then click Add location. Please know that this must be a physical address and not a P.O. Box.
7. Once done, select Save.

For reference, please check this article: Set up and manage work location in QuickBooks Online Payroll.

In QBO, you'll also have the option to invite your employees to QuickBooks Workforce they can see their pay stubs and W-2s online any time they need. To do so, refer to the steps in this article: Invite your employees to QuickBooks Workforce. 

I'm just around the corner to help if you have any other concerns about updating work locations in QBO. Please don't hesitate to post again here. Have a good one. 

Hi, I read everything I still can't change the company address when doing QB Online payroll. The PDF it gives me to print pay stubs has our old address.Where do we change the company address for paystubs?