Standard users not able to use time tracking feature

Hey there @MonicaJain.

Welcome to the Community! Thanks for reaching out for help with getting your team set up to track their time.

Based on the information you’ve given, it looks like everything is set up correctly.

At this point, I recommend reaching out to our Support team so they can check out the back-end settings. Here’s how:

1. Sign in to your QuickBooks Online company.
2. Select Help (?) at the top right.
3. In QB Assistant, enter the topic you need help with. You can also enter questions
4. Select Contact Us to connect with a live support agent.
5. Choose a way to connect with us:
   • Start a chat with a support expert available (6 A.M - 6 P.M) Mon-Fri and (6 A.M - 3 P.M) UTC.
   • Ask the community to get help from businesses like yours.

Our Community doors are always open if you have any other questions about tracking time or QuickBooks. Feel free to reach out any time.

Take Care!

I did speak to your chat team and shared my screen, but they say that timesheets are available for admins and not standard users. To have them enter their time, I need to buy QBO advanced. Please see the chat attached.

I bought QBO plus since it said standard users are allowed to enter time. I would not want to buy the advanced version right now. Please help me resolve this!

I did speak to your chat team and shared my screen, but they say that timesheets are available for admins and not standard users. To have them enter their time, I need to buy QBO advanced. Please see the chat attached.

I bought QBO plus since it said standard users are allowed to enter time. I would not want to buy the advanced version right now. Please help me resolve this!

Thanks for the update, @MonicaJain.

In QuickBooks Online (QBO), you can add a Time Tracker Only user. This user type can only add their own timesheets. Here's how:

1. Navigate to the Settings icon and select Manage Users.
2. Click Add user and then choose Time tracking only.
3. Select Next.
4. Look for the employee or vendor you want to add, click Next, then input their contact info.
5. When done, click Save.

Check out this article for more info: Turn on and set up time tracking in QuickBooks Online. 

If in case you'll need to change the Time Tracking Only user, you'll have to delete the user and add them back again with the new user type.

Also, to manage what your added users can and cannot do within your company file, you can restrict their access.

The Community is always open if you have further concerns about adding time-tracking users in QBO. Just post a comment below to notify me of your response. Have a good one. 

I need my users to enter their time, their mileage and also expenses.

That won't be possible if I set them up as "Time tracking user". And "Standard user" setting isn't allowing them to enter their timesheet, it says currently only admin can enter time, which isn't correct, I suppose.

How do I let them enter time, mileage and expenses all three?

Hello MonicaJain!

I further checked this and I'm here to help you in adding a user.

Currently, a user can only access the mileage and time entries if they are admin. Although, Standard users can access and create expense transactions as long as you've given them vendor rights.

What you'll want to do is add them as company admins so they can access and enter both time, mileage, and expenses. Here are the articles to guide you in setting them up:

• Add and manage users in QuickBooks Online

• User roles and access rights in QuickBooks Online

Also, if you need a reference, please check these links on how to handle your mileage in QuickBooks Online: 

• Automatically track mileage in QuickBooks Online

• Set up mileage tracking and vehicles in QuickBooks Online

Keep on posting here if you have other concerns. Take care always!

I'm following this because I'm having the same issue. We use QBO Advanced and standard users can't add time. It says "only admins can add or edit time sheets."

Per QBO defined user roles standard users can enter timesheets, see below:

Standard User

Hello, @BrainA.

Thanks for joining this conversation!

I see that you've posted the same question twice, and the other one was already answered by my colleague. Just in case you haven't been notified of the new response, here's the link: https://quickbooks.intuit.com/learn-support/en-us/employees-and-payroll/standard-users-can-t-add-tim....

I want to make sure everything is taken care of for you, so please let me know if you have any other concerns or if you need help with QuickBooks Online (QBO). I'll be right here to assist.

FritzF thanks but to clarify your colleague was incorrect. Please look at your company's own definition of a standard user role (see below)

https://quickbooks.intuit.com/learn-support/en-us/set-up-users/user-types-in-quickbooks-online/00/18...

Standard User

Thanks for your input, @BrainA.

I'd recommend contacting our Customer Care Support team. They can review why it won't allow them to manage time. They can also raise a ticket for further investigation if necessary.

Here's how:

1. Click the (?) Help icon in the upper right-hand corner of the Dashboard.
2. Select Talk to a Human.
3. Enter a short description of your concern and press Enter.
4. Click I still need a human.
5. Select Contact Us to connect with our live support.
6. Choose Get a callback.
   
7.  

You can also check out this article for your reference: Track and manage timesheets.

Visit us again if you need further help with managing timesheets. We're always here to help.