Sending Payroll Data

Hi there, @Creat01.

I'll explain to you some information about why we need to send the data if not using direct deposit in QuickBooks Desktop Payroll. 

Ideally, sending payroll data into Intuit is applicable in Direct Deposit and Paper check. So that intuit can figure out how many of your Employees are on payroll.

Also, there's a possibility that you're employee has a standard fee. That's why you'll need to send the data to update the monthly billing. Additionally, please make sure that your Tax table is up to date. 

I've attaching articles about fixing different errors when sending payroll data and running payroll. 

• Error: QuickBooks has encountered a problem sending your usage data
• Troubleshoot Payroll Service Server Error or Payroll Connection Error
• Manage Payroll

If there's anything else you need help with, let me know by adding a comment. I'm always here for you. Have a good one!

I’ve been using Quickbooks desktop with enhanced payroll and we’ve never had to send data until this week when I tried to run payroll it won’t allow me to run payroll update. After two hours on call with tech support we figured out that last pay period was stuck. Not uploaded to Intuit. Now I ran payroll and it popped up saying send to intuit. Does this mean I have to send data every pay period? I don’t know my PIN. Tech support sent me a temporary one that worked today 2/23/21

I’ve been using Quickbooks desktop with enhanced payroll and we’ve never had to send data until this week when I tried to run payroll it won’t allow me to run payroll update. After two hours on call with tech support we figured out that last pay period was stuck. Not uploaded to Intuit. Now I ran payroll and it popped up saying send to intuit. Does this mean I have to send data every pay period? I don’t know my PIN. Tech support sent me a temporary one that worked today 2/23/21

Thanks for bringing this concern to our attention, AJaccount.

I'm here to make sure you'll get the answer you need about sending payroll data every pay period. Our QuickBooks Support Team can check and have this investigated. I'd suggest reaching out to them to determine the main cause of this.

Aside from phone support, you can also chat with us online. Please ensure to select the correct product before clicking the link:

• Do It Yourself
• Assisted

Also, it's best to run the latest payroll update before running payroll. This ensures your tax table is up to date.

Additionally, I encourage visiting our Help articles page for reference. From there, you're able to browse all articles that'll help you complete your other payroll tasks.

Please let us know how it goes by clicking the Reply button. We're here to help in case you'll need further assistance. 

We run payroll on a weekly basis and every week the ACTION under recent payrolls says complete.  3 weeks ago the ACTION said TO SEND, the following week it said complete and this week it says TO SEND again.  We do not offer direct deposit and when you look at the report it wants to send, everything has a 0.00 amount under direct deposit.  Why did this start happening and do I need to submit the data?  Please advise.

Hello @Peggy37,

I appreciate you for dropping by here in the Community. I'm here to help you with your payroll concern in QuickBooks Desktop.

It usually happens when QuickBooks connects your data to Intuit's server. Two possible options will show up. Either the Send Usage Data (for non-direct deposit users) or Send Payroll Data (for direct deposit and Assisted Payroll users) option.

In your case, the purpose would be to verify your QuickBooks version and ensure you're using a supported product. To answer your question, yes, you'll need to submit the data for verification. To know more about the several reasons why you need to send data, check out this link: Install QuickBooks Desktop on a server.

For more information about sending usage data, as well as how to fix an incorrect time zone, I recommend the following article: Error: QuickBooks has encountered a problem sending your usage data.

Keep us posted if you need any clarification or assistance with the payroll features in QuickBooks. Have a great day.

We do not offer direct deposit and all of a sudden 2 weeks ago I received a request to send data.  1 week ago I did NOT receive a request to send data, the payroll was listed as "complete" and this week I am also being asked to send data.  When you click on what the data info is, it has all zero balances.  What do I do and why/how did it get changed?

Thanks for following up with the Community, Peggy37.

When using payroll services and sending data, there will be a couple available options. Since you don't work with direct deposit, you'll want to select Employees, then Send Usage Data to send your data for non-direct deposit employees.

This is normal behavior when connecting to Intuit's servers. There's several reasons why you may need to do this:

• To update your version of QuickBooks Desktop with Intuit. This is important especially if you were previously using a discontinued version of QuickBooks Desktop. This allows Intuit to know that you are now using a supported version of QuickBooks.
• To verify your bank account information after a Bank Account Change is processed
• To notify Intuit after voiding a paycheck.
• To recover the latest payroll service fees check (Direct Deposit liability check) in the register.

You'll be able to find many useful resources about using QuickBooks in our help article archives.

Please don't hesitate to send a reply if there's any questions. Enjoy the rest of your day!

QB support says they will fix the problem, but it never gets fixed.  This cycle has been happening for me since August.  My September payroll and withholding was a mess that I will pay the price for at year end.  The people answering questions on here give the same responses.  The problem is that we cannot update payroll, QB software will not update until we send payroll data (all 0.00 amounts) every payroll.  Stop telling us to update payroll when IT IS IMPOSSIBLE to update without sending our useless data.  Tech support cannot fix it or they would have by now.  Good luck to you.  You are not alone.

I got you covered, @KimAtCamp.

I've got here additional troubleshooting steps to ensure you can send your payroll data in QuickBooks Desktop (QBDT). Let's start with checking the date and time on your computer where the file is located. If all information is correct, toggle the time zone (correct, wrong, correct) and try again.

Next, check if there's an existing accountant's copy. If you have one, I'd suggest waiting until the Accountant's Copy is returned or manually removing the restrictions (confirm with your Accountant before doing this process). Once the copy was returned or the restriction was removed, attempt to send it to Intuit again.

If you encounter the same thing, obtain the qbwin.log  to review for errors before closing your QBDT program.

However, if the issue still persists, please perform Steps 5 to 6 of this article: Error: QuickBooks has encountered a problem sending your usage data. 

It's easy to view your employee data and track your business finances with QBDT. To do this, you can open any payroll reports that suit your needs. To give you a list of those reports and an overview of what data they display, please go to the Excel-based payroll reports page.

You can always get back here and post a question if you need help resolving QuickBooks issues. I'm always around to help. Have a good one. 

Me too!  I am tired of how much time it takes to try and resolve these issues!!  Why do I need a pin, not to mention a pin that I had never received, to send data?  Do you really think that I entered payroll and then was thrown out of my chair by an evil doer to take over!

Hello, I am in the same boat as Peggy,  We do not offer direct deposit to our employees and I started getting a pop-up box after I ran payroll checks saying "your payroll information was sent successfully". How do I stop this?  I don't even know where it is going.  This is very distressing.  Above you said something about bank setup to Peggy.  We didn't change our bank, but they changed their website.  I had to reconnect to the site in QB in order to reconcile the account.  Could this be the problem?  what do I need to do to stop this, I am using QB Desktop Pro 2021. Please advise.  Thank you in advance for your assistance.

Good morning, @ANJ828. 

Thanks for chiming in on this thread. Let me point you in the right direction to get this problem handled with payroll information. 

Yes, the reason this may be happening is because of your bank changing their website. However, we're unable to be sure unless using a screen share tool and reviewing your account with you. 

With that being said, I recommend contacting our Customer Support Team so that they can use this tool to see what's causing this to happen. Here's how: 

1. Go to the Help menu. 
2. Pick the QuickBooks Desktop Help option. 
3. Click the Contact Us button/hyperlink. 
4. Give a brief description of the problem and hit Let's talk. 
5. Scroll down and choose to Get a callback. 

It's that easy! 

Keep us updated on how it goes. I'm only a post away if you need me again. Take care! 

I keep sending payroll data.  The message will not go away.  I've sent it 5 times today

Thanks for getting involved with this thread, Denise510.

To verify my understanding, are you encountering a "QuickBooks has encountered a problem sending your usage data" message?

If so, here's a list of things that can cause this error:

• An incorrect time zone on your computer.
• There's an accountant's copy that has been created.
• Issues with paychecks that you've already sent to Intuit.

Initially, I'd recommend checking your computer's date and time for accuracy. In the event you're using a server, be sure to check its date and time as well.

Here's how to check your date and time in Windows 10 and newer versions of Windows:

1. Right-click on the Start menu, then choose Settings.
2. In your Settings window, hit Time & Language.
3. From the Date and Time screen, access your Date & Time tab.
4. Under Change date and time, press Change.
5. Confirm the date and time are accurate. If they're not, make any necessary changes.
6. Select Change.
7. Check to make sure your changes have been applied by double-clicking the time in your notification area.

Now you can try sending payroll data again. If you're still seeing the message when trying to send it, you'll want to check if there's accountant changes pending and if there's any issues with paychecks.

I'll be looking forward to hearing back from you. Have a wonderful Wednesday!