Question

Sending Payroll Data

Forum|Forum|5 years ago
November 16, 2020
3 replies
83 views

Why do you have to send payroll data if you don't use direct deposit

QuickBooks Desktop Payroll

Level 8

I'll explain to you some information about why we need to send the data if not using direct deposit in QuickBooks Desktop Payroll.

Ideally, sending payroll data into Intuit is applicable in Direct Deposit and Paper check. So that intuit can figure out how many of your Employees are on payroll.

Also, there's a possibility that you're employee has a standard fee. That's why you'll need to send the data to update the monthly billing. Additionally, please make sure that your Tax table is up to date.

I've attaching articles about fixing different errors when sending payroll data and running payroll.

If there's anything else you need help with, let me know by adding a comment. I'm always here for you. Have a good one!

A

AJaccount

I’ve been using Quickbooks desktop with enhanced payroll and we’ve never had to send data until this week when I tried to run payroll it won’t allow me to run payroll update. After two hours on call with tech support we figured out that last pay period was stuck. Not uploaded to Intuit. Now I ran payroll and it popped up saying send to intuit. Does this mean I have to send data every pay period? I don’t know my PIN. Tech support sent me a temporary one that worked today 2/23/21

P

Peggy37

We run payroll on a weekly basis and every week the ACTION under recent payrolls says complete. 3 weeks ago the ACTION said TO SEND, the following week it said complete and this week it says TO SEND again. We do not offer direct deposit and when you look at the report it wants to send, everything has a 0.00 amount under direct deposit. Why did this start happening and do I need to submit the data? Please advise.

K

KimAtCamp

QB support says they will fix the problem, but it never gets fixed. This cycle has been happening for me since August. My September payroll and withholding was a mess that I will pay the price for at year end. The people answering questions on here give the same responses. The problem is that we cannot update payroll, QB software will not update until we send payroll data (all 0.00 amounts) every payroll. Stop telling us to update payroll when IT IS IMPOSSIBLE to update without sending our useless data. Tech support cannot fix it or they would have by now. Good luck to you. You are not alone.

DivinaMercy_N

Moderator

I got you covered, @KimAtCamp.

I've got here additional troubleshooting steps to ensure you can send your payroll data in QuickBooks Desktop (QBDT). Let's start with checking the date and time on your computer where the file is located. If all information is correct, toggle the time zone (correct, wrong, correct) and try again.

Next, check if there's an existing accountant's copy. If you have one, I'd suggest waiting until the Accountant's Copy is returned or manually removing the restrictions (confirm with your Accountant before doing this process). Once the copy was returned or the restriction was removed, attempt to send it to Intuit again.

If you encounter the same thing, obtain the qbwin.log to review for errors before closing your QBDT program.

However, if the issue still persists, please perform Steps 5 to 6 of this article: Error: QuickBooks has encountered a problem sending your usage data.

It's easy to view your employee data and track your business finances with QBDT. To do this, you can open any payroll reports that suit your needs. To give you a list of those reports and an overview of what data they display, please go to the Excel-based payroll reports page.

You can always get back here and post a question if you need help resolving QuickBooks issues. I'm always around to help. Have a good one.

J

jm2124

Why does my Enhanced Payroll send my Payroll Data. I understood that the Enhanced Payroll was similar

to the Basic Payroll I had and it did NOT send my payroll data anywhere.

K

Kevin_C

Moderator

Thanks for joining this thread, jm2124. I'm here to provide information about how sending payroll data works in QuickBooks Desktop (QBDT) Payroll.

There are versions of payroll in QBDT, the Old Basic Payroll and the New Enhanced and Basic Payroll that differ on the additional employee fee. You may have subscribed to the old one that doesn't need to track your active employees. Since it's discontinued and you are now using the QBDT Payroll Enhanced, please know that an additional employee fee needs to be tracked to be included the next time you're billed. To learn more about product and price changes, refer to this article: Understand changes to QuickBooks Desktop Payroll Basic and Standard.

Moreover, sending payroll usage data is a regular process that guarantees precise record-keeping and effective administration of important payroll documents. QBDT will have to accumulate your payroll information for various reasons, such as the following:

Employee Tracking: Sending data allows QuickBooks to track the number of employees on your payroll and their payment method. At the same time, there are monthly usage and per-employee fees for your payroll services.
Billing Updates: Sending data enables QuickBooks to update your monthly billing based on the exact number of employees paid through payroll.

Aside from that, the system will also attempt to connect with our server to download tax table updates every time you send data to us. This ensures that your tax table is up to date and crucial for accurate payroll processing.

In case you encounter issues when sending payroll data, please refer to this article for steps to rectify it:

I've got your back if you have further inquiries about sending payroll data or need assistance with other payroll-related concerns. Kindly hit the Reply button below, and I'll be here to assist you.

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