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Level 1

Subscription Inactive

I have an error that my subscription is inactive. I click on the reactivate but when I login it says active and cant find anywhere to reactivate. At First I thought it was just waiting for the payment to go through but that was last month. Anyway to get ride of this error??

3 Comments
Moderator

Re: Subscription Inactive

Hello ExpressGarbage,

 

There's another way how to reactivate your subscription online. Please follow these steps: 

  1. Go to CAMPS by clicking on this link: camps.intuit.com.
  2. Log in with your Intuit account info.
  3. Select the tile for QuickBooks Desktop. Note: If you can’t find QuickBooks Desktop, select Find by email. It’s possible your Desktop app or service is registered with a different email address.
  4. Select the Notification (bell) icon at the top.
  5. From the list, find the suspended subscription, and select the link to reactivate.
  6. Enter or update your payment info.
  7. Select Save and Continue.
  8. On the summary window, make sure all info is correct, then select Reactivate.

If you can't still reactivate the service, please reach out to us. We'll reactivate it for you. Click on the Help menu, choose QuickBooks Desktop Help, and click on Contact us

 

Let us know if you have more questions. Thanks! 

Level 1

Re: Subscription Inactive

So under the bell there is nothing to click on. On the top right corner it says active?? Payment was already ran a month or so ago. We have a receipt to prove it. It says that the renewal date is March 2020... I feel like we did our part and is just hasnt updated in the system. 

QuickBooks Team

Re: Subscription Inactive

Hello there, @ExpressGarbage.


I appreciate you following the solution provided by my colleague. Allow me to step in for a moment and help make sure this issue gets taken care of.


Since you’ve verified that your account is showing active when logging in to CAMPS, it’s possible that a damaged paystub.ini file is behind the alert. Let’s delete it so QuickBooks can recognize that you have renewed the subscription.  

 

Here’s how:

  1. Go to the Help menu and click Update QuickBooks.
  2. Click the Options tab and locate the Download Location
  3. Copy the location and go there. Enter paystub in the search field then press Enter.
  4. Right-click on the file, then Delete. Delete all the paystub files found.

download loc 1.PNG download loc 2.PNG

 

Once done, revalidate the service key. To do that, follow the steps below:

  1. Inside QuickBooks, press CTRL + K on your keyboard.
  2. Copy, remove, then reenter the service key.
  3. Click Next until you reach the Finish button.

Now, you need to run a payroll update to refresh the payroll settings. Follow the steps below:

  1. Go to the Employees menu and select Get Payroll Updates.
  2. Select Download Entire Update, then click Update.
  3. A window appears when the download is complete.

payroll update 1.PNG payroll update 2.PNG

 

To check the latest tax table, please see this link: Latest Payroll News and Updates. For more information about the Payroll subscription alerts and how to fix them, check out this article: Renew or reactivate your Desktop payroll service.


If you’re still seeing the subscription alert, I recommend contacting Payroll Care Team. They can pull up your account in a secure environment and help you reactivate payroll.


Here’s how to contact us:

  1. Go to the Help menu at the top of your QuickBooks account.
  2. Select QuickBooks Desktop Help from the drop-down.
  3. Click Contact us.

That should do it. Let me know how the call goes. I’m always here to help if you need further assistance. Have a good one!
 

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