Trouble logging in to renew payroll subscription from desktop pro

I appreciate the steps you've performed trying to renew your subscription, @ICI Pest Control. 

Let me share some troubleshooting steps to get this resolved, so you can renew your subscription.

You can run the Verify Data and Rebuild Data utilities. The first utility identifies any errors and the second one fixes them. This ensures your company file is error-free and doesn't have any minor data issues.

To run the Verify Data utility: 

1. Go to File at the top menu.
2. Select Utilities.
3. Click Verify Data.
4. Let the tool check your file for data issues. 

To run the Rebuild Data utility: 

1. Go to File at the top menu.
2. Select Utilities.
3. Click Rebuild Data.

For detailed steps, go through this article: Resolve Data Damage With Your Company File. 

Once done, let's try to renew your payroll subscription again. 

1. In your QuickBooks Desktop company file, go to Employees, and select My Payroll Service.
2. Select Account/Billing Info.
3. Sign in using your Intuit Account login. 
4. Under Status, click Resubscribe.
5. Follow the on-screen steps to reactivate your payroll service.

You can also renew your subscription by logging in to your QuickBooks My Account. Under Products & Services select the Payroll Subscription tile and click on Resubscribe.

You can refer to this article for more details: Reactivate your QuickBooks Payroll subscription.

However, if the issue persists, I'd suggest contacting our Customer Support Team. They have tools that can pull up your account securely and help you renew your payroll subscription. Here's how:

1. Open QuickBooks Desktop.
2. Click the Help tab at the top menu bar.
3. Select QuickBooks Desktop Help.
4. Press the Contact Us option.
5. Choose a topic.
6. Click on Start a Message.

You can also check out this link for the list of our QuickBooks support hours: Support hours and types.

Also, I'll include some recommended articles that will help and guide you more in reactivating as well as finding the latest payroll updates:

• Latest payroll news and updates
• Renew or reactivate your QuickBooks Desktop Payroll subscription

I want to make sure everything is taken care of for you, so please let me know how it goes or if you have any other issues in the comment. I'm always here to help. Have a good one!

Hello I am also having issues trying to renew the payroll subscription.  I do not recall in the past being directed to this intuit login, I have a couple of QB logins/passwords so I tried those and it did not work.  It also reverted my email to an old email account that we no longer have, so I am sure if I did a password reset it will send the reset to that old email.  How can I update or reset the username and password?

When I go to:  Company>My Company>Manage My Account, I see the incorrect email address but no option to edit it.  It also has me listed with the correct email in another section.

Please help.

Hi there, AZLawncare.

Welcome to the QuickBooks Community. I appreciate you for sharing detailed information about what you've done to fix the issue. I'll make sure to share details and troubleshooting steps to ensure you're able to renew the payroll subscription accurately.

When updating or resetting a username and password in QuickBooks, you'll have to make sure that you sign in as the admin user. This is to make sure that you have the option to edit or the right to make any changes to log-in credentials. 

I also suggest making sure that the billing details on the QuickBooks AM page are correct. Please refer to this article to view some details and to see how to perform the process: Manage your QuickBooks Desktop subscriptions and services. From there, you can manage your QuickBooks Desktop account and services in one area.

Once done, I reccomend updating your QuickBooks Desktop to the latest release to keep your software up-to-date so you always have the latest features and fixes.

Here's how:

1. Close your company files and QuickBooks.
2. Open the Windows Start menu.
3. Search for QuickBooks Desktop. Right-click the icon and choose Run as administrator.
4. While on the No Company Open screen, go to the Help menu.
5. Choose Update QuickBooks Desktop.
6. Go to the Options tab. Then, click Mark All and select Save.
7. Go to the Update Now tab and choose the Reset Update checkbox.
8. Hit Get Updates.

For additional information, you can click this article: Update QuickBooks Desktop to the latest release.

Then, you can also get the newest payroll tax table in QuickBooks Desktop Payroll to stay compliant with paycheck calculations. Then, to avoid any issues when trying to renew your payroll subscription. You can open this article to see the process: Get the latest payroll tax table update.

Please refer to this article to view information on how you can validate your payroll service key in QuickBooks Desktop to ensure that your subscription sync with our server: Enter your payroll service or disk delivery key.

Let me know if you can get logged in and renew your payroll account successfully. I'll be here if you need further assistance. Have a great day!

In your second paragraph you mention making sure I am logging in as Admin to update the user name/password.  See my screen capture attached.  It shows I am logged in as Admin, and I also have my screen for managing my accounts.  You can see the incorrect email address (which is what's defaulting as the username; weird hasn't been our email in over 7 years) It doesn't give an option to edit this email even logged in as Admin.  This is frustrating.  I have never had this run around to renew our subscription.  As a matter of fact we were set up on auto renew and the card on file is not expired.  So I don't understand why it did not renew.

Hello again, @AZLawncare. Thanks for keeping us updated. 

I want to ensure this is taken care of since editing the email address to update or reset the username/password so you can renew your payroll subscription is not an option. As much as I would love to take care of this problem immediately, the Community doesn’t have access to tools to renew the subscription. Thus, I suggest reaching out to our Customer Care Team for assistance in updating the payment method. They can pull up your account in a secure environment and fix any issues related to your billing, as well as updating the email address.

To reach them, here's how:

1. Open QuickBooks file.
2. Go to the Help menu at the top.
3. Select QuickBooks Desktop Help.
4. Click Contact Us.
5. Enter a brief description of your issue.
6. Click on Let's talk and then choose a way to connect with us.

For more information on the availability of our support, feel free to check out this article: Contact QuickBooks Desktop support.

Reach out to me whenever you have additional questions. I'm here ready to help you. Take care and have a great day.

My status shows active but I'm getting the message that my payroll must be renewed by 12-2-2021. I can't click on status to renew because it shows active

Thanks for joining us here, @avon4bridgette.

I'll share the steps on how to remove the error message. Let's re-validate your payroll subscription by following these steps.

1. Go to the Employees menu at the top, then My Payroll Service, and then select Manage Service Key.
2. In the lower-left, tap Edit.
3. Remove and enter your service key then Next.
4. Click Finish. 

After that, reboot your computer. Then, check if you still have the message. 

Additionally, you'll want to configure your Windows firewall and security settings to ensure that your payroll update will go through without being blocked by your firewall.

Let me know how it goes after trying the steps as I wanted to ensure this is resolved for you. Take care and have a wonderful weekend.