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Level 2

Update Credit Card Warning

I'm using Quickbooks Desktop Pro 2019. On my homepage, I have a warning to update my credit card which I have done, but the message doesn't go away. However, when I'm on a different computer the message isn't there so I'm certain my card has been updated.

 

What can I do to get rid of the message on this computer?

Betsy

Solved
Best answer February 11, 2020

Best Answers
Highlighted
QuickBooks Team

Update Credit Card Warning

Thanks for coming back to us, @betsy59.

 

Since you already have performed Charies_M suggestion, I recommend contacting our Customer Care Support. They have the appropriate tools to pull up your account and check why this warning keeps on appearing in your QuickBooks Desktop.

 

Here's how:

  1. Open QuickBooks.
  2. Go to Help, then select QuickBooks Desktop Help.
  3. Select Contact Us.
  4. Give a brief description of your issue, then select Continue.
  5. We’ll provide you a few support options. Select which one is best for you.

Our supports are available every Monday-Friday from 6:00 am-6:00 pm and Saturdays from 6:00 am-3:00 pm.

 

After reaching our support, please feel free to leave a message if you need further assistance. The Community is always here to help you. Take care!

 

View solution in original post

6 Comments
Highlighted
Moderator

Update Credit Card Warning

Hello there, betsy59.

 

Your credit card information may be expired reason why you're getting a warning. Updating your credit card information for your subscription in QuickBooks can be done through the Account Maintenance page. Before doing so, make sure you are the current billing contact.

 

To update your billing information, please follow the instructions below:

 

  1. Go to Employees.
  2. Choose My Payroll Service.
  3. Click Account/Billing Information.
  4. Sign in using your Intuit Account login.
  5. Once signed in, go to Billing Details. If you see the current credit card information, you are the billing contact of your company. Select the Edit link to update your billing information.

Read through this article to learn more about updating billing information for QuickBooks Desktop payroll subscription: Update billing for Desktop payroll subscription.

 

If the same thing happens, you'll want to update QuickBooks to its latest release version to get rid of the warning message.

 

Here's how:

 

  1. Go to the Help menu and select Update QuickBooks.
  2. Choose the Options tab.
  3. Click the Mark All button, then Save.
  4. Click Update Now.
  5. Check the Reset Update box, then click Get Updates.

You can always find me here if you have other questions. Wishing you a good one.

Highlighted
Level 2

Update Credit Card Warning

Hello Charies,

I updated my credit card a few weeks ago but the message is still there on this computer. I did the update reset and that didn't correct the problem.

Betsy

Highlighted
QuickBooks Team

Update Credit Card Warning

Thanks for coming back to us, @betsy59.

 

Since you already have performed Charies_M suggestion, I recommend contacting our Customer Care Support. They have the appropriate tools to pull up your account and check why this warning keeps on appearing in your QuickBooks Desktop.

 

Here's how:

  1. Open QuickBooks.
  2. Go to Help, then select QuickBooks Desktop Help.
  3. Select Contact Us.
  4. Give a brief description of your issue, then select Continue.
  5. We’ll provide you a few support options. Select which one is best for you.

Our supports are available every Monday-Friday from 6:00 am-6:00 pm and Saturdays from 6:00 am-3:00 pm.

 

After reaching our support, please feel free to leave a message if you need further assistance. The Community is always here to help you. Take care!

 

View solution in original post

Highlighted
Level 1

Update Credit Card Warning

i need to update my credit card expire day but i can not login where to change the date

Highlighted
Level 1

Update Credit Card Warning

I'm having the same issue, I have updated my credit card but the warning is still there.  I can't call support because there is a message to do it online and they hang up.  Very frustrating when I'm trying to do payroll.  Please advise.

Highlighted
QuickBooks Team

Update Credit Card Warning

I’ll make sure you can continue to run your payroll and get rid of this warning, @JMJ5.


I can see how this warning impacts your payroll task. Aside from updating credit card information in the system, your tax table needs to be reinstated.


There’s a tool conducting a suspension that notifies you to update your credit card. However, this doesn’t automatically reflect in your payroll system. By that, you’ll need to contact our Customer Care team to reactive it for you. They’re the only ones who can access this tool to update the status. Doing this will help you get back to business right away.


Currently, our phone call supports are only available during weekdays from 6:00 AM-6:00 PM. You can chat or message them now. They can assist you until 3:00 in the afternoon. Then follow these steps below:

 

  1. Go to Help, then select QuickBooks Desktop Help.
  2. Select Contact Us.
  3. Enter this statement in the box “already updated credit card information and needs to reinstate tax table.”
  4. Click Start a Message.


You can always reach out to us in case you have other payroll concerns. I’m here determined to take care of them for you.

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