Why are All Employees showing as Not Invited in QBES 17 when they actually have been invited?

I'll share with you the details about the incorrect statuses of all your employees in QBES 17, @crystala. 

At this time, we have an ongoing investigation about the "Not Invited" statuses of your employees even though they have been invited. I assure you that our product engineers are actively working to have a permanent fix. Please take note that your employees can still access their pay stubs and W-2's online once they accept your invitations. 

I want to ensure you're in the loop about the investigation's status and its resolution. With this, I recommend contacting our Customer Care Team so you'll receive email updates. Please provide the INV-37535 to our representative as your reference. You can also check out our support hours before getting in touch with them. Here's how: 

1. Go to Help from the top menu.
2. Select QuickBooks Desktop Help.
3. Click Contact Us. 
4. Enter Why are all my employees showing as "Not Invited" when they actually have been invited? in the Ask a question (or tell us what's wrong) box. 
5. Hit Continue. 
6. Choose an option to connect with a live support agent. 

The screenshot below shows you the last three steps. 

Furthermore, I'd suggest visiting this link: QuickBooks Workforce Resource Hub. You'll find more details about re-sending a Workforce invitation and printing W-2 and pay stubs. It also provides you answers to the frequently asked questions (FAQ's) while using the Workforce. Just go to the Get answers to common questions question. 

You can count me if there's anything else you need. Have a good day, @crystala. 

I appreciate the response, but this is not a solution.  If i was on QuickBooks Online, Intuit would have contacted me to tell me there was a problem, but the Desktop Customers don't get that same courtesy. I should not have to ask to be "IN THE LOOP" by contacting customer care.  I did that when we lost the ability to have Admin Access to Workforce and i was "ASSURED That the Engineers were working on this".  That was a year ago and no progress.

I am frustrated beyond words as this "Workforce" has been a fiasco from the git-go.  The workarounds (if existent) are too numerous.  The system needs fixed and needs to work the way it was sold to us please!

I wish there was a button that said "Partially Resolved", because at least now i won't spend another hour per client sending out new invites.  I'm just glad i asked.

When it is resolved, i will click resolved.

Hello there, @crystala.

I appreciate you for sharing this feedback with us. Allow me to provide some insights about how you can get updates if there are ongoing investigations in QuickBooks Desktop.

If there are ongoing investigations reported here in the Community forum, our customers are advised to contact our Customer Care Team. This way, they'll be added to the list of the affected users and can receive updates about the issue whenever they are made available. 

Moreover, I can see how convenient it would be to be able to receive notifications if there are current investigations in QBDT. I'll take note of this feedback and personally submit this to our engineers so they can put it under consideration. They are constantly finding ways to improve our product and service to make QuickBooks work the way your business needs. 

I also encourage you to visit our Firm of the Future site to be updated with our latest news including product enhancements: Firm of the Future.

I'm also adding here some resources about how managing your employees's W-2's and on how they can reset their credentials:

• Set up and Invite employees to see pay stubs and W-2s in Workforce
• Intuit Workforce

I'll be right here to help you if there's anything else that you need. Just let me know by leaving a reply below. Take care!

Have you received resolution for this? I am seeing the same thing for more than one of my companies/clients? Thanks!

Has this been reseolved? I'm seeing the same thing for more than one of my clients/companies? THanks!

Our engineers are still investigating this issue, hanfin.

Rest assured, once an update has rolled out, we will post to this thread.

Your employee can still access their W-2 online once they accepted your invitation.

I've also added these articles for more information about inviting employees to access W-2 online:

• Set up and Invite employees to see pay stubs and W-2s in Workforce
• Print W-2 and W-3 forms
• W2 fields and Box 12 codes defined

We appreciate your patience while we're working to resolve this issue the soonest.

I would like to be added to the thread, so that I receive notification.  However, I was on multiple ones with the last issue with Workforce (VMP Realm Error), and never got notification that there was a resolution.. so, not sure how good this will be.

It is frustrating, as Intuit finally got that last thing resolve, and now yet another thing that makes Workforce even more inefficient.

I definitely understand how it can be frustrating to sign up for a service and have it not work the way you think it should be, @SFlorman.

I just wanted you to know that providing the best possible solutions to our customers is our main goal here in the Community. As of now, our Engineering Team is still working to fix this issue as soon as possible. 

For you to be added to the list of the affected customers, I recommend reaching out to our chat support team. They can ask and verify your account details which are required information when adding a customer in the list. You reach them out by following these steps:

1. Go to the Help icon and select QuickBooks Desktop Help.
2. Select Contact Us.
3. Give a brief description of your issue, then select Continue.
4. We’ll provide you a few support options. Select which one is best for you.

For more contact details, you can also visit our support website.

If you have any other concerns, feedback, or questions, don't hesitate and come back to the Community. I'm always here to help you.

Same issue here, and I am not jumping through the contact us hoops. You can assume that everyone has this issue.

Same issue here and apparently still no resolution! 

Welcome to this conversation, @mdaustin. This isn't what we want you to experience. At the moment, our engineers are still working on finding a fix on this issue. 

As mentioned by my peer @ReymondO, all affected users are encouraged to contact our QuickBooks Desktop Customer Support team so your company will be linked to the INV-37535. You'll then receive an update about its status and progress via email. 

For future reference, you can check our available hours of operation through this article: Support hours and types.

Let me know if you have additional concerns. We're always delighted to help. 

Same issue here. It used to show who was invited, who was signed up and who was not invited. I signed in a couple weeks ago to send invite to new hires and it all the sudden shows everyone as not invited. I've spent a rediculous amount of time trying to fix, resend, update, whatever. Frustrating and I agree with you whole-heartedly.

Good day, @Mandy H.

I've checked our records here and found out that there's an open investigation about this issue (INV-37535). Rest assured, our engineers are doing their best to fix this as soon as possible. I recommend contacting our Contact the QuickBooks Desktop customer support team so that we can add your contact details to the list of affected users. We'll be sending you an email as soon we get this sorted out.

Please check out our support hours and contact us at the time available to you.

 I'll keep you updated through this thread. If I can be of any additional assistance, don't hesitate to reach out to us again. Take care.

I would like to be added to this thread for when a solution is found. 

Hello, Echafardon.

I recommend contacting our support team so they can add you as one of the affected users. Let me guide you on how to reach them.

1. Open QuickBooks.
2. Go to Help, then select QuickBooks Desktop Help.
3. Select Contact Us.
4. Enter your concern, then select Continue.
5. Choose a way to connect with us:
   • Post a question and get an answer from an expert and other customers.
   • Start messaging with a support expert.
   • Get a callback from the next available expert.

In the meantime, you can close QuickBooks and clear cache and cookies from your default browser. Once done, you can re-open QuickBooks and access the Workforce invite page.

I have these help articles in case you have any questions about QuickBooks: General Help Articles.

If there's any help you need, let me know so I can get back to you.

I just spent an hour on the phone with support.  Wish I had found this thread before I wasted my time!!

If I can't see the status for the employees of the clients I do payroll for, how do I know who has accepted?  Or who is not invited?   I keep trying to sent invites, are the employees getting an e-mail every time I do this??

This is not what we want you to feel, @rlfroeming.

As of now, there's an investigation where some users are unable to see their employees in the workforce after inviting them. Rest assured, our engineering are all hands to fix this as soon as possible.

In the meantime, I suggest clearing the cache from your default browser as suggested by my colleague MariaSoledadG.

Also, you might want to talk with your employees to confirm if they have received the invitation.

I'd also recommend contacting our Support team to add you to the list of affected users and be notified via email of any news and updates. You can follow the steps above given by my colleague MariaSoledadG. 

Additionally, do check our Help articles page and learn some best practices in managing your QuickBooks Desktop (QBDT). 

We appreciate your patience while we're working to fix this. In case you have other concerns or questions, you're always welcome to post here anytime. I'll be here to assist you. Keep safe!

Clearing cache does no good. I'm with the others here. I'm not wasting time to get on the list. I've been down that road before with workforce issues. It was never resolved and I was never updated and it's been about a year ago. I finally found my own work around.

The support on workforce is beyond poor. Showing a status for invited employees really shouldn't be that difficult. It's a real shame, because it's a great concept - just poorly executed. Perhaps some better "engineers" would be in order. 

Clearing cache does no good. I'm with the others here. I'm not wasting time to get on the list. I've been down that road before with workforce issues. It was never resolved and I was never updated and it's been about a year ago. I finally found my own work around.

The support on workforce is beyond poor. Showing a status for invited employees really shouldn't be that difficult. It's a real shame, because it's a great concept - just poorly executed. Perhaps some better "engineers" would be in order. 

What is your work around? Do you know how to see if the historical paystubs have been uploaded?

Hi there, @patti3.

Are you experiencing the same issue in this thread? If so, we can email the paystubs temporarily to your employees while the issue is still going on. Let me show you how:

1. Go to File and select Print Forms.
2. Click Paystubs.
3. Choose the employees you wanted to email in the Employee drop-down arrow.
4. Select the Paychecks' radio button and click Email.
5. Click OK. 

For your second concern, we can log in to workforce as the admin, then proceed to the Paychecks menu/tab to see if the older transactions are already there

If you have more questions, chat with us so we can help. This way, our chat support team can also add your account details to the list of affected users. They will notify you through email once a fix becomes available. 

Let me know how it goes in the comment section. If you need additional assistance in doing your task with QuickBooks, don't hesitate to visit us back. We'll be happy to help.

Why am I not allowed to log in as an admin? This seems strange as I pay for the full service and am an elite proadvisor. Why is there not an option for me to log in as an admin?

Sorry. I wasn't clear. This was a different issue with workforce issue - where an employee's e-mail address was originally incorrect and they could not sign up for the service. No amount of changing the e-mail and re-inviting worked. Employee would get a message that she was not associated with an employer. I called this in, they said it was a known issue and I would get updates. Never did. We finally just had the employee open a new gmail account, so now she uses that and it seemed to work.   

But, yes, now I am having the "Not Invited" issue as well...  Employees aren't having an issue. They can see their stubs - I just can't tell who's been invited, and who's signed up or not..

Good day to all,

I understand that you are having difficulties accessing the QuickBooks Workforce. I suggest reaching out to our Customer Support to report any issue you may have. This will be very helpful so they can resolve this as soon as possible once they collected enough data.

You can use the QuickBooks Workforce Chat. Another way to reach out to them is through the Help menu and select QuickBooks Desktop Help.

I'll always be here if you have other concerns. Wishing you all the best!