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JMWatts13
Level 1

How to get my license and product number if I lost the box?

My computer crashed and I have to reinstall my program and I have lost the box with the license number and product number.  If its registered will QuickBooks give it to me?

24 Comments 24
Sarah Bl
QuickBooks Team

How to get my license and product number if I lost the box?

Welcome to the Community, @JMWatts13.

 

Helping out with getting your license and product number is my specialty. Let's get started.

 

Finding your License or Download QuickBooks Desktop:

 

Product and Service section of CAMP's shows all registered Desktop apps and subscriptions. Here is where you can find license info or download any versions of QuickBooks Desktop, you see.

Choosing a product or subscription lets you see more info about it, including:

  1. License and product number
  2. User limit
  3. Payroll service key, EIN, subscription number, and other payroll subscription details
  4. Product edition and version info
  5. What's included in your Care plan

Download products you see here or cancel your subscription.

 

You can get help if you can't find your app or subscription make sure you're signed in with the email you used to register this version of QuickBooks Desktop.

 

If you have any more questions or concerns, please don't hesitate to reach back out. I'm always here lending a helping hand.

coltonsmom
Level 1

How to get my license and product number if I lost the box?

I LOST THE LICENSE AND PRODUCT NUMBER AND NOW I AM LOCKED OUT OF MY PROGRAM IT IS ASKING ME TO REGISTER. I CALLED AND THEY SAID IT WASNT REGISTERED AND COSTOMER SERVICE CAN'T HELP. ALL MY FILES ARE LOCKED UP

 

MirriamM
Moderator

How to get my license and product number if I lost the box?

Welcome to the thread, @coltonsmom. I'm here to lend a hand. Thanks for the details.

 

To help locate your license or product number, you can go to this link: https://emaillicense.quickbooks.com/app/qbdt/licensenumber. Then, you can either choose via business email or business phone. 

 

Once done, click the Find license and product number button. Aside from that, you can also access or view your license by signing in to CAMPS as mentioned by my colleague Sarah Bl.

 

You may also want to check out this to know more about finding important information in QuickBooks: Find QuickBooks Desktop and Point of Sale product and license info.

 

If you have any other follow up questions, let me know by clicking the Reply button. I'd be more than happy to help. Have a great day!

Fiat Lux - ASIA
Level 15

How to get my license and product number if I lost the box?

@coltonsmom 

Claim your account

https://camps.intuit.com/app/selfservice/index.html#claimAccount

 

If you are failed, company will not recognize your license. You may purchase a new license directly or with a lower price thru a partner.

Kiala_S
QuickBooks Team

How to get my license and product number if I lost the box?

Good afternoon, @tamarad! Let's get you the information you need. :)

Follow this link https://emaillicense.quickbooks.com/app/qbdt/licensenumber and enter in your business email or phone number. Then click on "Find license and product number." Another way is to log into CAMPS directly and manage your subscription: https://camps.intuit.com/.

 

Please try those links and reply to this email if you continue to have issues retrieving your license information. I'm happy to assist you further!

Barker
Level 1

How to get my license and product number if I lost the box?

How can I get my product number

ShiellaGraceA
QuickBooks Team

How to get my license and product number if I lost the box?

Thanks for joining us here today, @Barker.

 

I'll share the steps on how you can view your product number. Let's go to your QuickBooks file to see it.

 

  1. Open QuickBooks.
  2. On your keyboard, press F2.
  3. This will bring up your Product Information screen.

 

 

 

 

You can also go to Company, and then select My Company.

 

 

 

 

I'm attaching this link to help you manage your QuickBooks account: Your QuickBooks account.

 

Reach out to me again if you still have questions about your QuickBooks subscription. I'm more than happy to assist you. Take care and have a wonderful day ahead.

Vleimback
Level 1

How to get my license and product number if I lost the box?

Thank you, I did find my license and product number, however, during install, it is telling me it's not valid, but I have it correct off the intuit site. 

 

Please advise! Thx, V

Fiat Lux - ASIA
Level 15

How to get my license and product number if I lost the box?

@Vleimback 

Which QB Desktop year version do you have?

Archie_B
QuickBooks Team

How to get my license and product number if I lost the box?

Thank you for reaching the Community, Vleimback.

 

Don't worry, you're almost there. Let me help and make sure to successfully install your QuickBooks Desktop.

 

It's good to know you tried to check the license number and product code in your account if it matches correctly. If you're getting an error message that says "The validation code is incorrect", we can perform troubleshooting steps to fix it.

 

To begin, you can start by checking your date and time settings. If that didn't work, we can download and install the QuickBooks Tools Hub and run a Quick Fix to close any open background processes that could possibly preventing your activation. Check this link for the download link and steps on how to install the QuickBooks Tools Hub: Fix common problems and errors with the QuickBooks Desktop Tool Hub.

 

To run Quick Fix from the Tool Hub:

 

  1. In the QuickBooks Tool Hub, select Program Problems.
  2. Choose Quick Fix my Program.
  3. When the tool finishes, start QuickBooks Desktop, then open your data file and try to activate.

 

If the issue still persists, you may proceed the other solution provided in this link: Fix activation, license, and product numbers errors.

 

I'd like to know how it goes. Please leave a comment if you still need further help or you other questions about installing QuickBooks. Have a great day!

Vleimback
Level 1

How to get my license and product number if I lost the box?

Archie, 

 

Thank you. After several tries, I saw under one of the tools menu an option to download qb desktop. So I was able to input my license and product number before downloading which made a difference. Thank you for your assistance!

 

Now having a different issue. Trying to open my file and it wants me to save as, but keeps saying it's a read only. 

help!

Vleimback
Level 1

How to get my license and product number if I lost the box?

think I figured it out!

Lynnkrabill
Level 1

How to get my license and product number if I lost the box?

How do I retrieve my QB account using customer number and license number?

 

ZackE
Moderator

How to get my license and product number if I lost the box?

Thanks for joining the Community, Lynnkrabill.

 

If you've forgotten/lost your  User ID and/or password, you can retrieve access to the account by using your I forgot my user ID or password on the sign in window.

 

Here's how:

  1. Go to your CAMPS sign-in page and click I forgot my user ID or password.
  2. Enter the email address or user ID, then hit Continue.
  3. Check your email's inbox and look for a message from do_not_reply@intuit.com with a subject line titled "Your SBG Self help Account". This email will contain a list of user IDs that match the email address linked with your account.
  4. If you forgot the account's password, pick Password Help, enter a new password, then select Reset Password. Otherwise, select Sign In.

 

If you no longer have access to the email you used for your account, a request can be made to change the account's address.

 

I've also included a detailed resource about recoding accounts which may come in handy moving forward: Sign-in help

 

If there's any additional questions, I'm just a post away. Have an awesome day!

Fiat Lux - ASIA
Level 15

How to get my license and product number if I lost the box?

@Lynnkrabill 

Login to your CAMPS as Primary Contact and you have to find your license there.

https://camps.intuit.com/

belliott03
Level 1

How to get my license and product number if I lost the box?

I have a similar problem. I have no clue where the box with the license is but when I called in, I was told that because Desktop 17 in no longer supported, I can't get the license number and that desktop products are no longer being sold, only subscriptions for online. I no longer need it for business, but I like keeping my personal stuff organized. I have the data backed up but I can't get to it without the license number. I felt like if I could talk to someone in the US, I might get somewhere because my experience with the Asian call centers is that they just blow you off. 

Candice C
QuickBooks Team

How to get my license and product number if I lost the box?

Welcome, @belliott03

 

Thanks for joining in on this thread. I can provide some insight into locating your license number to review your data. 

 

My colleagues gave the best two options for locating your license number. Here they are: 

 

 

If these options don't work, you can download the QB Enterprise trial and restore the backup file in there. Note: This will require you to upgrade the backup file to a newer version. 

 

Feel free to come back if you have other concerns. We're always here to have your back. Wishing you and your business continued success! 

Fiat Lux - ASIA
Level 15

How to get my license and product number if I lost the box?

@belliott03 

If you couldn't find your old license, you can purchase the one time license for QBD 2021 or an older version to access your archive files. 

Karianne18
Level 1

How to get my license and product number if I lost the box?

Where do I purchase the one time license code for 2019

Mich_S
QuickBooks Team

How to get my license and product number if I lost the box?

We appreciate your reply in the thread and your interest in QuickBooks Desktop. @Karianne18.

 

The QBDT 2019 is an old edition that is no longer supported. As a result, we're unable to purchase a one-time license code for this version. See the QuickBooks plans and pricing page to review available versions: Choose the QuickBooks Desktop or Online product for your needs.

 

For future reference, feel free also to browse the QuickBooks Help webpage. It contains useful steps and video tutorials about managing your business.

 

Don't hesitate to comment if you have other general queries regarding installation, registration, or QuickBooks. We'd be willing to assist you further. Take the best care always!

Fiat Lux - ASIA
Level 15

How to get my license and product number if I lost the box?

@Karianne18 

QB Desktop 2019 (Windows) or QB Desktop 2019 for Mac?

johnabcson4
Level 1

How to get my license and product number if I lost the box?

i've lost my product and license number.

 

Fiat Lux - ASIA
Level 15

How to get my license and product number if I lost the box?

@johnabcson4 

Which QB Desktop year version?

Can you login to your CAMPS as the Primary Contact? You can find your license code there.

Kevin_C
QuickBooks Team

How to get my license and product number if I lost the box?

Hello there, @johnabcson4

 

I'm here to help you locate your license number in QuickBooks Desktop (QBDT). This way, you can get back to business in no time.

 

Fiat Lux - ASIA is correct that you can quickly view your license number if you have registered your QuickBooks Desktop account into CAMPS. Here's how:

 

  1. Go to camps.intuit.com.
  2. Sign in with your Intuit Account info. This could differ from what you use to sign in to your company file.
  3. If you see multiple products, pick QuickBooks Desktop to go to CAMPs.

 

Selecting a product or subscription lets you see more info about it, including:

 

  • License and product number
  • User limit
  • Payroll service key, EIN, subscription number, and other payroll subscription details
  • Product edition and version info
  • What's included in your Care plan

 

If didn’t register your product and can't find your license number, use the License Look Up tool. Refer to this article for more details about this process: Change, manage or update your Intuit account with CAMPs.

 

If you still have access to your company file from previous computers, you can open it and just press the F2 key to find the license and product number in the Product Information window.

 

Additionally, you can check out this article for solutions if you encounter errors in entering your product and license numbers or adding your activation code: Fix errors when activating QuickBooks, or adding license and product numbers.

 

I'm more than willing to help if you have any other concerns with your account. I'll ensure your needs are taken care of. Stay safe!

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