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QuickBooks Team

I am unable to backup- "QuickBooks was unable to back up your company file. QuickBooks could not create a disk image."

Hi there, @superd1.

 

Let's work together so you'll be able to back up your files with your new computer. Make sure that you install QuickBooks Desktop on your new computer. You can follow the steps below:

 

  1. Your computer meets the system requirements.
  2. If you haven’t already, download your version of QuickBooks Desktop. Save the file somewhere you can easily find it (like your Windows desktop).
  3. Have your product and license number handy.
  4. Open the file you downloaded (QuickBooks.exe).
  5. Follow the onscreen instructions. 
  6. Accept the software license agreement and then click Next.
  7. Enter your Product and License numbers. Then tap Next.

For more information, see this article: Install QuickBooks Desktop.

 

Then, we can back up and restore your file:

  1. Create a back up of your file on the old computer.
  2. Copy the backup file to your new computer:
    • using a flash drive or other external device; or
    • through a network, if the computers are connected.
  3. Restore the backup on your new computer.
  4. If you use payroll, download the latest tax table after you move your file.

Also, you can browse these articles on how to move your company files in QuickBooks:

Stay in touch with me if there’s anything else you need. I’m here to help however I can. Enjoy the rest of your weekend.

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Level 1

I am unable to backup- "QuickBooks was unable to back up your company file. QuickBooks could not create a disk image."

The backup is suppose to go into the cloud?? Its saying the files are open or they cannot find them??

How can I fix this problem 

Highlighted
QuickBooks Team

I am unable to backup- "QuickBooks was unable to back up your company file. QuickBooks could not create a disk image."

It depends on the type of backup that you saved, magictouchcleans.

 

If you have Intuit Data Protect or QuickBooks Online Backup (OLBU), files are saved into the cloud. I would suggest reaching out to our Technical Support Team. They can take a closer look at the error that you're getting and help you find the backup copy.

 

Here's how:

  1. Go the Help menu and select QuickBooks Desktop Help.
  2. Click Contact Us.
  3. Let them know that you're not able to open the online backup.
  4. Click Continue, then select the available contact options.

If it was saved locally, follow the instructions in this article on how to find it: Company file is missing or cannot be found.

 

Visit us again in the Community if you need anything else. 

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