The backup is suppose to go into the cloud?? Its saying the files are open or they cannot find them??

How can I fix this problem 

It depends on the type of backup that you saved, magictouchcleans.

If you have Intuit Data Protect or QuickBooks Online Backup (OLBU), files are saved into the cloud. I would suggest reaching out to our Technical Support Team. They can take a closer look at the error that you're getting and help you find the backup copy.

Here's how:

1. Go the Help menu and select QuickBooks Desktop Help.
2. Click Contact Us.
3. Let them know that you're not able to open the online backup.
4. Click Continue, then select the available contact options.

If it was saved locally, follow the instructions in this article on how to find it: Company file is missing or cannot be found.

Visit us again in the Community if you need anything else. 

I have Quickbooks 2020 for Mac Desktop. I am having this exact same issue. 

I have two companies. One backs up just fine, but I get this error message on the other"

"Backup failed - Quickbooks unable to copy the company file"

Please advise

Hello, @angela4.

This error happens when something prevents the backup. Since this only happens to one of your company files, we can start by verifying the data of that company file to help detect the cause of the error, then run a rebuild to resolve it. Here's an article you can open that details the steps to run the verify and rebuild utilities.

Once completed, try doing the back up again. If the issue persists, I encourage reaching out to our Support Team to resolve the issue.

Here's how:

1. Open this link: https://help.quickbooks.intuit.com/en_US/contact.
2. Select QuickBooks Mac Desktop under Which QuickBooks do you need help with?.
3. Click on the Search for something else button and type-in a short description of your concern under Tell us more about your question:.
4. Hit Search.
5. Choose a way to connect with a representative under Here's how to connect with a QuickBooks expert about " ...".

Post again if you have any other questions about backing up your QuickBooks company file. I'll get back to you as quickly as possible. Take care!

i have yet to find anyone at intuit be able to resolve this problem with auto back up or scheduled backups. they simply do not work.  a manual backup works perfectly to all file locations i have tried. using the scheduled or auto back on closing the company file only produces the temp file in the folder you are backing up to. why can't anyone in intuit resolve this?  I've looked for the preference in QB 2020 for quickbooks to quick start however this preference no longer exists.  There doesn't seem to be a fix for this. I have updated to all latest releases as of today and the behavior is still the same. i am not backing up to a network drive so permissions are not the issue. I'm simply trying to do an auto backup or scheduled backup to a folder on the computer i'm working on. it still fails with a temp file being left in that folder. there has to be some other reason for this... the behavior is exactly the same for a scheduled backup or an auto backup upon closure of the company file.. does anyone in the entire company have any suggested fix for this? please advise.

I know the importance of backing up your QuickBooks company file, @RGBK. That's why I'm here to guide you on what actions you need to take care of this. 

I'd recommend backing up your QuickBooks company file daily, monthly, and yearly. This is to ensure you're able to restore your file whenever you encounter problems with your data.

With the scheduled or auto backup when closing the company file feature, you'll be able to automatically back up your whole company data and not just only produces the temp file. In the meantime, you can backup your company file itself without including the attachments as a workaround. 

If you're using the QuickBooks Desktop for Mac, here's how:

1. Go to the Preferences menu.
2. Select Backup.
3. Unchecked the Back up attached documents tick box.

If you're using the QuickBooks Desktop for Windows, kindly refer to this article for the step-by-step guide in backing up your company data automatically: Back up your QuickBooks Desktop company file.

Additionally, in case the issue persists after updating QuickBooks and performing the steps above, I'd recommend contacting our QuickBooks Desktop Support team. They can further investigate why QuickBooks only produces the temporary file when using the auto backup feature.

As mentioned above, once you have the backup company file, you can easily use it in restoring your QuickBooks data. If you wish to perform this process, you can check out these articles based on the version you have:

• Restore your backup company file for QuickBooks Desktop for Mac

• Restore a backup of your company file (Windows)

Please let me know if you have other concerns. I'm just around to help. Take care always.

I am, suddenly, getting a "Warning" box that says, "Failed" and has an exclamation point. I have tried changing the USB, no go. Still won't back up manually. I like to keep a flash back up, as well as the online backup, just in case. I have had servers fail. How do I fix this problem?

Hello, ahanova. 

Since the troubleshooting steps are already provided above by my colleagues, and yet you get an error. I suggest reaching out to our customer support team. One of our representatives will able to pull up your account in a secure environment and escalate the underlying issue. 

Here's how: 

1. Go to: https://help.quickbooks.intuit.com/en_US/contact. 
2. Select QuickBooks Desktop. 
3. Enter your concern. 
4. Choose either Chat or Get a callback.   

To ensure your concern gets prioritize, you can check out our support hours availability.      

Don't hesitate to post again if you need anything else with QuickBooks. I'll be around to help. Stay safe! 

I have the same problem with both my files using QB 2020. This just started when I updated my iOS to Big Sur.

I went to do updates, but got the message that I have the latest update. 
then I tried to verify data.. got the “no problems have been detected in your data.”

Hello @Carol102,

Thank you for sharing the troubleshooting steps you tried to get rid of the error message while creating a backup copy in QuickBooks Desktop for Mac. Since the issue persists, I'd recommend contacting our Customer Care Support.

With their tools, one of our specialists can pull up your account on file and create a case number to let our engineering team look further what the root cause of this problem. To connect with our team, you can do so by following the steps shared by my colleague above.

Additionally, I've also included this reference helpful with a compilation of articles you can use while working with us: Browse all Articles for your QuickBooks Product.

If you have any follow clarifications with this or other concerns with QuickBooks navigation and task entry, please let me know in the comments below. I'll be here to lend a hand.

I am having the same issue with QB2021, and Mac OS BigSur.  I have  4 company files and I'm unable to back them up.  I've been using QB pro for 17 years, and have never had this issue.  I 'verified' data - it wasn't verified, so then I did the "rebuild", though I was still unable to back up the file, and I still can't back  it up.  I tried backing up to the external hard drive I use for my back-ups, and that isn't working either.  I don't know where to go from here.

Hi there, @Poggirocks.

Currently, we have an ongoing investigation (INV-58138) about being unable to back up in macOS Big Sur. Intuit is working diligently to resolve this issue. They'll communicate more details once the research is complete.

I recommend contacting our Customer Care Support team so that you can be added to the list of affected users. This way, you'll receive email updates of the investigation's status and be notified once it's been resolved. I've included the steps to contact support below. 

1. Select QuickBooks Desktop Help from the Help menu.
2. Click Contact Us.
   
3. Type in a short description of your concern, then Continue.
4. Choose a way to connect with support.

For more details about our support availability, refer to this article: Contact Support. 

To keep you up-to-date, you can check out these links: 

• Intuit’s support policy for QuickBooks for Mac running on macOS 11 Big Sur.
• Update QuickBooks For Mac To The Latest Release
• Release Notes For QuickBooks Desktop for Mac 2021

I appreciate your patience while we're working on this. Let us know if you have any follow-ups or other questions. I'm always here to help. Wishing you a good one.

I also am having this same issue.  I have tried all the tricks and tips mentioned above.  This is very concerning.

My desktop help does not have a contact us section.  Can you please give me the best contact source to be added to the list to be notified when this bug is fixed.  

It isn't the kind of experience that we want you to come across, Spiehler.

Aside from the contact option on the QuickBooks file, you can also get in touch with us through these steps:

1. Go to this page: Contact Us.
2. Select your product.
3. Click Search for something else.
4. Enter a brief description of your concern.
5. Click Search.

To keep you up-to-date, you can check out these links: 

• Intuit’s support policy for QuickBooks for Mac running on macOS 11 Big Sur.
• Update QuickBooks For Mac To The Latest Release
• Release Notes For QuickBooks Desktop for Mac 2021

I'll be around if ever you need my assistance. Keep safe!

Same issue. MacBook Air M1 2020, macOS Big Sur 11.2.3--I was able to make a back up literally yesterday and I haven't changed anything about any of my software.

I tried verifying and rebuilding the data. I tried rebooting my computer. I tried unmounting and remounting the external hard drive that I back up on.

Even when I go to https://help.quickbooks.intuit.com/en_US/contact, and even though I am still within the time frame of 6am-6pm PT, it says Open Now for Message Us but when I try to Start a Message it says "Our experts are currently offline. Please try again later."

Hello there, @slchanco.

I can see that you've posted twice in this forum in which my colleague BettyJaneB already answered your question. 

I just wanted to let you know that she already responded to your other post. To view her response, you can check this link: https://quickbooks.intuit.com/learn-support/en-us/account-management/re-quickbooks-was-unable-to-bac.... In order to keep the conversation streamlined and provide you with the best resolution, I'll ask that you post any follow-ups there.

Additionally, I want you to get the most out of QuickBooks for your business. You can check some articles that are designed to help you get acclimated to the software. They can be accessed at the following link: QuickBooks Tutorials. 

If there's anything else I can do for you, let me know by commenting below. I'd be happy to further assist you. Have a great day.