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I can't find undo function key in the to undo bank reconcilation. in the action it just show me print only? please help

 
9 Comments
Moderator

Re: I can't find undo function key in the to undo bank reconcilation. in the action it just show ...

Glad to see you here in the Community, metrosigncompany.

I'd be glad to walk you through on how to undo your reconciliation. So let's get started.

 

The QuickBooks Online Accountant (QBOA) gives you the ability to undo reconciliations without manually editing individual transactions from within the register.

 

Here's how:

  1. In QuickBooks Online Accountant, select the client from the drop-down list on the Toolbelt to open the client's company file.
  2. Select the Gear icon on the Toolbar.
  3. Under Tools, select Reconcile.
  4. On the Reconcile an account page, select History by account.
  5. On the History by account page, select the Account and Report period to locate the reconciliation to undo.
  6. From the Action column drop-down list, select Undo.
  7. When prompted to confirm, select Yes.
  8. In the final confirmation window, select Undo.
  9. Select OK.

You can refer to the Undo a reconciliation in QBOA article for detailed steps with a video.

 

On the other hand, if you don't have the accountant version of QuickBooks, unreconciling the transaction manually will affect your beginning bank balance. I'd suggest consulting an accountant for more expert ways of dealing with this kind of situation. Also, you may find this article helpful: How to unreconcile a transaction or undo a reconciliation.

 

As always, you can contact our customer care agents if you'd like someone to be with you as you go through these steps:

  1. Go to: https://help.quickbooks.intuit.com/en_US/contact.
  2. Choose your QuickBooks Product.
  3. Select your QuickBooks version.
  4. On the Contact Us page, click a topic.
  5. Click on the Get Phone Number button to see the support number.

Please let me know if you have other questions about reconciliation. Have a good one.

Not applicable

Re: I can't find undo function key in the to undo bank reconcilation. in the action it just show ...

The process is easy enough, but the action dropdown doesn't have the "undo" function there. It only shows "print".

Moderator

Re: I can't find undo function key in the to undo bank reconcilation. in the action it just show ...

Hello there, @JackBurton.

 

Thanks for getting back to us and for following the steps provided by my colleague. Allow me to jump in for a moment and provide some insights about undoing a reconciliation in QuickBooks Online.

 

If the Undo option on the Action drop-down isn't showing, it's possible that you're not using QuickBooks Online Accountant (QBOA) version. If that's the case, you need to manually edit each transaction to undo the reconciliation. Here's how:

 

1. Go back to the Gear icon at the top, then pick Chart of Accounts under Your Company column.
2. Locate the appropriate account for the transaction and select View Register on the Action column.
3. Identify the transaction to edit.
4.  In the reconcile status column (indicated by a check mark), repeatedly click the top line of the transaction to change the status, then Save.

  • C - Cleared.
  • R - Reconciled.
  • Blank - Not cleared or reconciled.

I also added some sample screenshots for your guide.

 

 

 

 

As a reference, you can also check out this article for further guidance: How to unreconcile a transaction or undo a reconciliation.

 

That's it! Please let me know how it goes by leaving a comment below. I'd be glad to answer should you have any follow-up questions. Take care and have a wonderful rest of the day.

Not applicable

Re: I can't find undo function key in the to undo bank reconcilation. in the action it just show me print only? please help

You have to have an "accountant's copy" of QBO.  If you do not have this copy, you will not be able to undo any reconcilation. Sorry. 

It does not looke like any one has mentioned this to you. 

 

QuickBooks Team

Re: I can't find undo function key in the to undo bank reconcilation. in the action it just show ...

Thank you for joining this thread, @sbsnova.

 

Let me share additional information about undoing a reconciliation in QuickBooks Online.

 

Currently, the ability to un-reconcile an account is only available in QuickBooks Online Accountant version. As mentioned by my colleagues in this thread, if you’re using the regular QuickBooks Online version, you'll have to edit the status of each transaction from R to blank manually.

 

For additional insights, you may check this article: Reconcile hub.

 

On the other hand, using the Accountant’s Copy is available only in QuickBooks Desktop.

 

Let me know if you have other questions about the reconciliation process in QuickBooks Online. I’m always here to answer your inquiries.

Not applicable

Re: I can't find undo function key in the to undo bank reconcilation. in the action it just show ...

To have to manually uncheck is the most ridiculous thing. It's 2019, are you kidding me?

Frequent Explorer ***

Re: I can't find undo function key in the to undo bank reconcilation. in the action it just show ...

I totally agree with your statement. You can undo it in Quickbooks Desktop, it's sad that the Online program cannot do the same task. I regret every day my decision to move from the Desktop Program to the Online Program.

Experienced Member

Re: I can't find undo function key in the to undo bank reconcilation. in the action it just show ...

In my case I also don't have the "Accountant" version. I selected the wrong date when I reconciled the account, and an unable to undo it. I followed the steps to get to the Chart of Accounts, but there isn't a specific transaction listed I'm trying to undo, just the date, so how do I fix the date reconciled? 

 

Thanks

QuickBooks Team

Re: I can't find undo function key in the to undo bank reconcilation. in the action it just show ...

Thanks for joining the discussion, @wowthissucks.

 

When undoing the transactions, make sure to clear out the date filtered. This way, you'll be able to enter the correct term that needs to be undone.

 

Please refer to this screenshot below on how to do this:

Once done, you can now continue to undo the transactions and select the accurate date range.

 

For your reference, you can also check out this article for further guidance: How to unreconcile a transaction or undo a reconciliation.

 

Please let me know how it goes by leaving a comment below. I'd be glad to answer if you have any follow-up questions. Take care and have a wonderful rest of the day.

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