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noobatl1
Level 1

NOTIFICATION EMAILS

My email is the main account email. Used it to setup the account and I know how to apply an email as per our outgoing invoices. However, I seem to be the only one who can receive notifications and can't find a possible way to add or change this email. My question how do I add or change the email that receives all the information for PAYROLL, INVOICING STATEMENTS and just basic NOTIFICATIONS of a particular company??? My email is the account email for 2 companies but I NEED to add particular emails to receive notifications in order for me to stop forwarding emails all week. 

 

THANKS IN ADVANCE!

Solved
Best answer November 14, 2018

Best Answers
SophiaAnnL
Moderator

NOTIFICATION EMAILS

I can help you change your email settings in QBO, noobatl1.

 

To receive notifications for your payroll, you can only use one email address. Let's go to your Payroll Settings to update this information:

  1. Click the Gear icon at the top.
  2. Under Your Company, click Payroll Settings.
  3. Under Business Information, click the Contact Information link.
  4. Enter and confirm the email address.
  5. Click OK.

To change the email address for the notifications of your QBO subscription, you can:

  1. Click the Gear icon.
  2. Select User Profile.
  3. In the Profile tab, click the Edit link in the far right of the Email address section.
  4. Click Done.

Lastly, you can follow these steps to update the contact information of the company:

  1. Click the Gear icon.
  2. Under Your Company, click Account and Settings.
  3. In the Company tab, maximize the Contact info section.
  4. Update the Company email and the Customer-facing email.
  5. Click Save and then Done.

I've added screenshots too.

 

You can always come back if you need more help with updating your account information.

 

View solution in original post

14 Comments
SophiaAnnL
Moderator

NOTIFICATION EMAILS

I can help you change your email settings in QBO, noobatl1.

 

To receive notifications for your payroll, you can only use one email address. Let's go to your Payroll Settings to update this information:

  1. Click the Gear icon at the top.
  2. Under Your Company, click Payroll Settings.
  3. Under Business Information, click the Contact Information link.
  4. Enter and confirm the email address.
  5. Click OK.

To change the email address for the notifications of your QBO subscription, you can:

  1. Click the Gear icon.
  2. Select User Profile.
  3. In the Profile tab, click the Edit link in the far right of the Email address section.
  4. Click Done.

Lastly, you can follow these steps to update the contact information of the company:

  1. Click the Gear icon.
  2. Under Your Company, click Account and Settings.
  3. In the Company tab, maximize the Contact info section.
  4. Update the Company email and the Customer-facing email.
  5. Click Save and then Done.

I've added screenshots too.

 

You can always come back if you need more help with updating your account information.

 

View solution in original post

donutman
Level 1

NOTIFICATION EMAILS

I have all of these areas changed in Quickbooks. I am still struggling with my emails from Intuit E-commerce sending to the former email address instead of my current email address. I am using the Sync with Square app and the daily import summary is not going to the current email address. Where am I missing the change?

SophiaAnnL
Moderator

NOTIFICATION EMAILS

Thank you for getting back to me, donutman.

 

Since you've updated all of your email addresses in QBO, I'd suggest giving us a call. It's possible that your account for Sync with Square still has your old email address. That's why you don't receive anything on the new one. We can update this information for you to ensure that the daily import summary will go to your current email.

 

Don't hesitate to come back if you have more questions.

johntamer
Level 1

NOTIFICATION EMAILS

I'm not using QBO, I'm using the desktop version Premier Contractor 2017

AlcaeusF
Moderator

NOTIFICATION EMAILS

The Community has your back, johntamer.

 

Thank you for posting here in the Community. Allow me to lend a hand with updating the email address for email notifications.

 

You must be the Billing Contact in the account to receive important notifications and communications. Since you're using the desktop version, you can update the email address through the Customer Account Management Portal Site.

 

For more information about updating email address, I'm adding the article I recommend on this:

 

Update email address.

 

Please let me know if there's anything else I can do for you regarding the notifications. The Community will always have your back.

SethJ333
Level 1

NOTIFICATION EMAILS

Is it possible to receive notification emails to more than one email address?

 

We get notifications to the email listed as "Company Email", but have two people we'd like to have notified whenever an invoice is paid. Thanks!

 

Seth

GarlynGay
Moderator

NOTIFICATION EMAILS

Hi there, Seth.

 

Only the company email address gets the notifications when invoices are paid. But, we have a workaround we can set up so the other person can receive emails. 

 

We'll add the second email address in the Cc field on the Message settings. Let me take you there:

  1. Click on the Gear icon.
  2. Select Account and Settings.
  3. In the Sales section, click on the Messages section.
  4. in the Copy (Cc) new invoices to address field, enter another email address.
  5. Click on Save.   

Let your customers know to reply or send a message once they've paid the invoice. Then, both (company and the other email address) will receive the email from the customer.

 

We have more options on how to send forms to multiple email addresses, please check it out when you're available. 

 

For now, I can send it in as feedback. I'll take note about adding multiple email addresses so the owners can receive notifications when customers pay their invoices.

 

Your feedback on how we can help you is much appreciated. It will help us create more added features in QuickBooks Online. If you have any questions, post them below. Have a great day! 

Vern 1
Level 1

NOTIFICATION EMAILS

We really need to have more than one email address notified when an invoice is paid. 

Requesting our customers to reply is a nonstarter. 

It would be easier to forward an email than to rely on our customers to notify us when they pay. 

This really needs to be fixed ASAP. 

Vern 1
Level 1

NOTIFICATION EMAILS

I'm rather incredulous that I can't have more than one email address notified when a customer pays an invoice. 

 

This needs to be fixed ASAP. 

YvetteVelarde
Moderator

NOTIFICATION EMAILS

@Vern 1 Thank you for joining this thread.  I understand your concern over paid invoice notifications unable to be sent to more than one email address.  Currently only the company email address gets notifications when invoices are paid. But, there is a workaround to set up another person to receive emails.  It was previously mentioned that you can add additional emails under QuickBooks account settings to copy additional email addresses.

 

 

You can add a second email address in the Cc field on the Message settings. Let me take you there:

  1. Click on the Gear icon.
  2. Select Account and Settings.
  3. In the Sales section, click on the Messages section.
  4. in the Copy (Cc) new invoices to address field, enter another email address.
  5. Click on Save.   

Let your customers know to reply or send a message once they've paid the invoice. Then, both (company and the other email address) will receive the email from the customer.

 

We have more options on how to send forms to multiple email addresses, please check it out when you're available. 

 

For now, I can send it in as feedback. I'll take note about adding multiple email addresses so the owners can receive notifications when customers pay their invoices.

 

 

We are always working to improve our services to customers and appreciate your time to give feedback. Feel free to contact us again if you have any other concerns.

RFPMart
Level 1

NOTIFICATION EMAILS

Problem is not resolved by following this thread, in fact it seems there is a bug with Quickbooks.

 

My Quickbooks keeps importing several data from Banks. One day I have changed my quickbooks email address, at all places. However, it still keeps sending emails to old email address. This is definitely bug, where I can not change my daily import notification emails. 

ReyJohn_D
Moderator

NOTIFICATION EMAILS

I understand this isn't an easy process for you,@RFPMart.

 

Let's make sure you change the email address in your Intuit account. This way, it will receive the notifications. Here's how:

 

  1. Click the Gear icon ⚙️, and then choose Account and Settings.
  2. Select the Company tab, and then Marketing Preferences under the Communications with Intuit section. This will route you to your Intuit account.
  3. You can also directly access it by signing in to your Intuit account.
  4. Once there, pick the Sign in and security tab.
  5. Check the Email address section if it's been successfully changed to your new email. If not, click Edit and change your email. 


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Please refer to this article for more details about the steps above: Change the email address.

 

You can also send sales form or reports to many email addresses to make your task easy and efficient. Check out this resource for more info: Email sales form or reports to multiple email address.

 

Fill me in if you have more questions about managing your emails or other QuickBooks-related concerns. I'll be here to help you. Take care and stay safe always.

srezac
Level 1

NOTIFICATION EMAILS

We need QBO to allow more than one email address to be used to send notification of payments made.  Asking the client to let us know they made a payment is not realistic or very customer focused.  We use the cc: for notification that an invoice was sent, but there's no such option for paid.  This should be added.

 

Thanks!

ZackE
QuickBooks Team

NOTIFICATION EMAILS

Thanks for becoming part of the Community, srezac.
 

Users can view invoice statuses by accessing their Sales menu, selecting All sales or Invoices, then reviewing each record's Status column.
 

Here's what each status means:

  • Open - You haven't emailed it yet.
  • Open (Sent) - You've emailed a copy to your customer.
  • Open (Viewed) - The customer's opened their document.
  • Overdue - It's past due and hasn't been paid yet.
  • Overdue (Viewed) - They've reviewed it, but didn't pay their past due amount.
  • Paid - They paid it.


I can certainly understand how an ability to list multiple email addresses for payment notifications could be useful and have submitted a suggestion about it as of today.
 

You can also submit your own feature requests while signed in.
 

Here's how:

  1. Use your Gear (⚙️) icon.
  2. Click Feedback.
  3. Enter your suggestions and/or comments.
  4. Hit Next.
  5. Choose Skip and send message.
  6. The available drop-down menu can be used to pick an appropriate category.
  7. Select Send message.

 

Your feedback's definitely valuable to Intuit. It will be reviewed by our Product Development team and considered in future updates. Feature requests can be tracked through Intuit's Customer Feedback website.

 

I've additionally included a few detailed resources about managing your QuickBooks Payments account, users, and invoices that may come in handy moving forward:

 

If there's any questions, I'm just a post away. Have a lovely day!

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