Error: You can try again, or come back later and try connecting then.

I appreciate you for providing complete details above about the error message your customer encountered when paying your invoice, NG1f.

There are times that the browser is full of frequently accessed pages, causing some unusual responses. Let's isolate this by letting your customer pay the invoice using a private browser (incognito). Here's how:

• Press Ctrl + Shift + N (Google Chrome)
• Ctrl + Shift + P (Firefox or Internet Explorer)
• Control + Option + P (Safari)

Once opened, let your customer open the emailed invoice, then pay it. If it works, let them return to their default browser and clear the cache and cookies to refresh their browser's page.

However, if the issue persists, let them use other supported browsers to pay your invoice.

Additionally, you can check when QuickBooks deposits customer payments into your bank account. For the complete details about it, kindly refer to this article: Find out when QuickBooks Payments deposits customer payments.

Please let me know if you have other concerns. i'm just around to help.

We tried the browser in private mode. We also tried switching browsers. Nothing has worked. 

We have tried using the browser in private/incognito mode but that did not help. We have tried changing browsers but that does not help

either. 

I see that many others have the same complaint - it’s clearly not been resolved since Nov 2019. Shouldn’t this be a higher priority? We need to get paid to run our business - maybe we should stop paying you until this is taken more seriously?

Thank you for trying the steps that my colleague shared, NG1f.

This isn't the kind of experience that we want you to have. We'll check this out for you. However, the ticket for this case was already closed as resolved on January 24, 2020. For this reason, I would recommend reaching out to our Support, so they can reopen the investigation and link your account to it.

1. Click on Help and choose Contact Us.
2. Paste your question in the text box and click Let's talk.
3. Choose between Message an agent or Get a callback. These options are available during their office hours.

Right now, if your client can do fund transfer to your account, you can consider that as a quick fix. Then, just send the Receive Payment transactions to let them know that you receive the funds and their invoice is marked as paid.

If you have other questions in mind, feel free to comment below.

My client is having the same problem... Any solution?

Hi there, @MeekPro.

The pop up is a declined response message. I recommend asking your customer to please have them perform some basic troubleshooting steps. Sometimes cache stored up in the system can cause issues like this, and using a private (incognito) browser usually fixes the problem.

Here are the keyboard shortcuts:

• Command + Shift + N (Safari)
• Ctrl+ Shift + N (Google Chrome)
• Ctrl + Shift + P (Mozilla Firefox)

Once done, they can try paying the invoice again. If it works, have them go back to their default browser and clear cache. Here's an article for the details: Delete browser cache and temporary Internet files.

Otherwise, switch to a different browser like Firefox, Internet Explorer, Google Chrome, or Safari. The one you are currently on maybe having a temporary issue with QuickBooks, and using a new browser in the meantime will allow you to get back to work.

Know that I'm here anytime you need help, so stay in touch. Have a great day!

This happened to me again and I agree that it is really embarrassing. Quickbooks needs to fix this issue. It's not just an inconvenience, it reflects badly on our businesses.

Hello, @lafarrell.

I would feel the same way if I got this message while processing payments for invoices. We currently don't have any ongoing investigation about this error message. For now, I recommend following the steps provided above to open a private window when paying invoices to isolate the issue.

I would also suggest reaching out to our Support Team so a representative can check and investigate the root cause of this error. To contact support, tap on Contact us from the Help menu.

You can open this link for the support business hours so you can reach out to them at your most convenient time.

For additional references about managing invoices and payments in QuickBooks, check out these articles:

• Record invoice payments in QuickBooks Online
• Take and process payments in QuickBooks Online

As always, feel free to read the topics from our help articles in case you need tips and related links while working with QuickBooks in the future.

Keep me posted if you have any other questions. I'm a few clicks away to help. Take care always!

Currently have a customer having the same problem. Both frustrating and embarrassing. 

Internet search indicates many people having this problem.

Will likely seek a new invoicing & accounting option if this is not fixed soon.

Great news, @SMITH DESIGN OFFICE.

We already raised a ticket to update the message prompt when applying for invoice payments. Rest assured, our engineers are doing everything to get this feature working again as soon as possible.

We'll let you know by updating this thread when it's fixed.

I'll also share with you our payment page just in case you need some additional resources. It has links with steps that'll help you resolved issues related to payments.

Please know that we're always here if you have other questions or concerns; so don't hesitate to reach out. Thanks for dropping by and I wish you have a nice day ahead.

So it turns out it's a UX issue more than an engineering issue. My client's card was declined because she had a daily transaction limit on the account that she was not aware of.

We eventually figured it out BUT because the error message was obtuse she tried to put the transaction through 20+ times (she is very conscientious the work we are doing is for a medical charity) before trying to put through a partial payment at a lower amount for a partial payment. 

Her (entirely predictable) user behavior in the face of obtuse error messages triggered a transaction review, so I'll be waiting ANOTHER day before I receive the funds. 

On the whole this is sloppy, lazy experience design around a critical function (payments) and you should hold yourselves to a higher standard.

---

@SMITH DESIGN OFFICE wrote:

So it turns out it's a UX issue more than an engineering issue. My client's card was declined because she had a daily transaction limit on the account that she was not aware of.

@SMITH DESIGN OFFICE 

Consider having a backup option to process the payment.

https:// melio.grsm.io/quickbooks

I am having this exact problem trying to pay an invoice. I have tried ALL the suggestions. I have cleared every cache, anything that could remotely affect the transaction. I have used Firefox, Chrome, Safari on three difference machines: a MacBook Pro, an iPhone, and a Windows 10 machine, and I get the same error every single time I try to pay the bill. This is not a browser or cache problem.

Thanks for chiming in this thread, cjontheschuylkill.

You've covered pretty much every troubleshooting steps in trying to fix the error. Since you're still unable to pay an invoice, I recommend reaching out to our Customer Support Team. They can investigate more of the issue.

Before doing so, please check our support hours here. Then, follow these steps:

1. Click the Help icon located in the upper right-hand corner.
2. In the Help window, click the Contact Us button located at the bottom.
3. Enter your question and click Let's talk.
4. Choose either Start a chat or Call us.

If you have the new QuickBooks Assistant help update, you can follow these steps:

1. Go to the Help menu, and select Talk to a human.
2. Choose Talk to a human again. 
3. Proceed with I still need a human.
4. Click the Contact us link.
5. Select either Start messaging or Get a call.

Should you have any additional questions or other concerns, please let me know. I'm always here to help.

Well this is Sept. 2020, i have the same problem "Error You can try again, or come back later and try connecting then" and Intuit agent only told me that this is "unusual". Not really helpful at all.

Really really frustrated.

Elaine

I'm having the same problem. It just started for me 2 weeks ago. Haven't had a problem paying vendor invoices and now all of a sudden I cant.  This is a problem for me and them.

Any updates, quickbooks? 

Hello @marklafay,

As suggested from the previous replies in this thread and if you haven't yet, we can perform some troubleshooting steps so can pay your vendors without any issues. Let me help you with how to accomplish this.

To start with, we log in and access your account via incognito or private window to check if this error message is related to your current browser or not. To do so:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Safari: Command + Option + P

If you can pay your vendor via the method above, you can clear your regular browser's cache so QuickBooks' history can start fresh. But if you get the same results use a different browser app instead.

But if this step still gives you the same results, I'd recommend contacting our Customer Care Support. A specialist can create a ticket and associate it with your account to be submitted to our engineers for further investigation about this sudden error message.

To contact our dedicated support, here's a couple a link you can visit for reference:

• Contact the QuickBooks Online Customer Support team
• Support hours and types

Lastly, I've got you this helpful article for ideas about the other expenses you enter for your vendors: What is the difference between bills, checks, and expenses?

If there's anything else that I can help you with, please let me know in the comments. I'll be here to lend a hand.

I gave up at the time (I'm not your customer -- I'm just trying to pay someone, and frankly didn't like having to create an account just to get information on the problem). I alerted the vendor, and they'll look at it, but I don't imagine they can do anything about it. When my bill comes due again in a couple of weeks I'll try again. Or I'll just pay them by check, like I did this time. Haven't had this problem before, and don't have any issues with other payment apps. Since it's across multiple devices, all browsers, private and non-private mode, it seems reasonable to conclude that there's something about my account your systems are having a problem with.

I'm having the exact same problem....occuring over a 3 day period. Same message as others.  Have rebooted the PC, tried Chrome, tried Chrome via Incognito mode, tried IE, tried Edge, tried a different PC.

Several attempts by the vendor to pay. Nothing.  Tried reducing the amount of the bill...still didn't work.

Any additional help?  Has anybody else experienced this, then gotten it fixed other than the one where there was a daily limit on the card? (Checked on this too and not an issue).

Thank you.

Welcome to the Community, Bionic11. I can share some information about the message your vendor's seeing.
 

Our Product Investigation Team has completed a thorough review (INV-43034) of this error and identified that it will display when a transaction is declined.
 

Here's some things your vendor can check to prevent declines from occurring:

• Confirm the card number and verification code are accurate.
• Use the correct billing address on file with their financial institution.
• Make sure there's no special characters or spaces in any data fields.

Additionally, there's a number of other reasons why transactions can decline. In most cases, these problems can be fixed by having your cardholder contact their card issuer.

If you feel you're experiencing something different, I'd recommend getting in touch with our Customer Care Team. A few of my colleagues have provided the steps for reaching them earlier in this same thread. They'll be able to access your account in a secure environment and help figure out what's going on. They also have the ability to create a new investigation ticket if necessary.
 

Here's a resource about declined transactions which you may find useful: Fix declined payments
 

I'll be here to assist if there's any other questions. Enjoy the rest of your day!

Wow, I just literally spent 3 hours on the phone with quickbooks support for a problem that they totally know they can't fix, you people are terrible.  absolutely unacceptable and unbelievable.  

We have tried using the browser in private/incognito mode but that did not help.

We have tried changing browsers but that does not help either. 
We have tried it from different computers and different locations and that did not work either. 

To add to our frustration, the chat function to speak to a customer service is not working .

I requested a call back.  The person calling me back indicated they are from QB but requested the last 4 digits of our social security number and date of birth? Really?  This information is not needed to verify our account. This is a business account. 

Anyone out there that can confirm why is our SS number and date of birth needed to verify our BUSINESS account? 

Thanks for joining on this thread, bionikoconsultin.

I appreciate your efforts in trying to resolve the error and letting us know your experience with our support team.

We’re committed to protecting our customers’ information and keeping it secure is our priority. For verification and security purposes, our callback team will ask for the SSN and birthday information.

Since you continue to get the same error, I recommend contacting our Payments Support again for further assistance. One of our specialists can look into this further in a safe environment.

Once the solution is available, they’ll guide you through the steps on how to apply it. Follow the instructions in this guide to reach them: Contact Payments Support.

For future reference, the QuickBooks Payments FAQ guide contains resources that can help resolve merchant issues.

If you need help with QuickBooks, don’t hesitate to leave a comment below. I’ll be glad to lend a helping hand. Have a good one.

Clients have tried deleting the cookies, going incognito and nothing works. I need to get Paid ASAP. I called yesterday and the answer was "you need to talk to your customers, it should be a problem with their bank" Seriously???? I'm trying to get payment from three different customers, different banks. Bank isn't the issue here. 

Last week i was receiving payments from same clients without any issues.