Thanks so much for your input. I can't believe this bug has not been fixed by QB. I feel bad for all of the people who did the "rebuild data" exercise.  I'm commenting in November 2019...hard to believe this problem hasn't been a priority.  Do you have any idea how to stop the "confirming email message" that happens every time I open an account?

We'd want to help with your question, JBarchart.

Can you tell us which part of QuickBooks the "confirming email message" prompt shows up? Can you also tell us what type of account you're trying to open?

Add a reply below so I can get back here and help you further. Thanks!

I have QB Desktop Pro 2019. The Verify Contact Email page is the first thing to open when I go into the 10 or so client accounts I have.  I thought it was intended to be a temporary page, but it has been showing up consistently for more than three weeks.  I have even sent feedback on it but to no avail.  Any help would be appreciated.  Thank you.

Hi there, JBarchart,

I appreciate you for sending feedback about the Verify Contact Email page keeps showing up when you open clients' account.

The Verify Contact Email will show up when the email on file isn't completely verified.

Let's get rid of this message by logging in to the Customer Account Management Portal Site (CAMPS) and verify the email from there. This way, QuickBooks will stop routing you to the verification page. You can also have your clients do the same thing if this happens to them as well.

Let me show you how:

1. Sign in to My Account or go to this link: My Account: Log-in if you need help signing in.
2. In the Manage your QuickBooks page, select QuickBooks Desktop.
3. Click the drop-down arrow at the top right side beside the company name.
4. Click Edit Login, then go to the Profile tab.
5. Select Edit in the Email address field.
6. Re-enter your email in the Email address and Confirm email address field.
7. Enter your password in the Password filed, then click Save to send an verification email.
8. Log in to your email and open the verification email, then click Verify my email.
9. Click Continue to complete the process once you see the prompt Email address verified.

If you no longer have access to My Account and your current email address, you can send a request. Use this form to send one: Change your Intuit account email address. The request normally takes 3-4 hours to complete.

After that, I also encourage you to update QuickBooks Desktop to the latest release. Doing this will keep your software up-to-date to have the latest features and fixes.

I've also added this article: What’s new in QuickBooks Desktop 2020 for new features and improvements of the product.

Keep me posted on how this goes and I'll get back with the information you need.

I completed the steps you sent me privately (logged into the Customer Account Management Portal Site and verified the email from there), but the Verify Contact Email page is still popping up each time I open an account.  

Thank you for doing the steps shared by MaryLandT, JBarchart.

Aside from going to the portal, you can also update your QuickBooks to download the latest patch in the program. This includes minor fixes that resolve unusual behaviors. You can click the hypertext about updating QuickBooks in MaryLandT’s post to open the article about it.

If you’ll still be prompted to verify your email after updating QuickBooks, please contact our Support. They can use a screen-sharing tool to see your setup and to check this further.

1. Click the Help menu.
2. Choose QuickBooks Desktop Help.
3. Enter a brief description of your issue and click Continue.
4. You can choose Message an Agent or Talk to a Specialist.

Let us know if you have any additional questions about QuickBooks. We'll be here to assist you further.

I'm using QB Pro 2017 and this is an on-going bug we deal with. None of the steps listed above are helpful. We have to retain all check stubs for a month to confirm if it's been printed or not every time we print checks. It's an intermittent issue which is even more frustrating. We've had bills double paid due to this problem. 

Hello there, @llbrg.

Thanks for sharing the outcome of the workaround steps and your thoughts about the information posted in the Community space. I know that time is essential when running a business and that’s something we don’t want to take away from you. Let me walk you through some additional troubleshooting steps to get this sorted. 

There’s possible data damage on the company file causing unexpected behavior when printing checks. To verify, open a sample file and print the checks. 

Here's how to open a sample file: 

1. Open your QuickBooks Desktop.
2. On the No Company Open window, select the Open a sample file drop-down arrow. 
3. Select the Sample service-based business option. 
4. Click Open.

If it works, use the Resolve data damage on your company file to resolve any data damage in your file and then attempt to print again.

If you get the same result, resolve it by running the QuickBooks Print and PDF Repair Tool in your QuickBooks company file. This tool fixes most of the common printing issues. 

Please know that I'm just a post away if you have any other questions while working with QuickBooks. I'll be happy to help you some more. Wishing you and your business success. 

I have been experiencing this same issue for at least the last 6 months.  I've been on several chats with QB's help desk, who are absolutely no help and have wasted several hours of my time at this point.  And most recently I just got off the phone with an Austin in customer service who, after 45 minutes, told me to upgrade from QB Premier Contractor Edition 2018 to the 2019 Edition.  Quite frankly, this seems like a scheme to get more money out of us; I wonder what in the 2018 Edition will begin to fail next?

One of the members found the problem AND a workaround. After you print the checks, the box pops up with all of the checks printed listed. It is asking for you to okay the checks. If you will notice, the first check is highlighted. If you hit ENTER, the highlighted check will come up as not being printed even though it was.   You have to use your mouse and click on the arrow rather than hitting ENTER. That's all it takes. For some reason QB hasn't fixed this problem which has been reported clear back to 2018. Crazy, huh?  Happy Holidays!

One of the members found the problem AND a workaround. After you print the checks, the box pops up with all of the checks printed listed. It is asking for you to okay the checks. If you will notice, the first check is highlighted. If you hit ENTER, the highlighted check will come up as not being printed even though it was.   You have to use your mouse and click on the arrow rather than hitting ENTER. That's all it takes. For some reason QB hasn't fixed this problem which has been reported clear back to 2018. Crazy, huh?  Happy Holidays!

This same thing has happened to me intermittently for several years now.  Just one of several glitches this program has and Intuit needs to address. 

Hi @jhealy,

We know how much time it can take when something isn’t working the way you need it, which is why we make great efforts to deliver customer satisfaction at all times.

If you haven't performed all the troubleshooting steps shared by my colleagues above, like running the Reebot.bat file and Verifying and Rebuilding data, I suggest doing it so. This way, it will help you fix your printing problem.

However, if these troubleshooting steps don't work, I recommend reaching out to our Technical Support Team. They can investigate this matter further and help you fix this issue.

To reach them, you can follow the steps provided by my colleague JessT.

You might also want to read this article for other troubleshooting steps with printing issues: Resolve Printing Issues.

Please know that you can always get back to this post if you have any other questions. I'll be right here to help.

Quickbooks 2019 here, and at first I thought I was losing my mind, but now this seems to be a regular occurrence! This has lead me to pay vendors double, due to the fact that the check remains in queue! I thought I must have been somehow selecting that a check did not print correctly, but no, that is not the case at all. Very annoying! And dangerous! It could effect my performance review! :(

I’d feel the same way you do, @nikolic01.

I can't imagine how upsetting it is to handle this situation since it is an inconvenience in your time and money. But if you've already performed all the steps discussed on this thread, still the issue persists, I'd recommend reaching out to our Customer Care Support.

From there, someone can create a case ID associated with your account to be submitted to our engineering team for further investigation regarding this issue. To do so:

1. Go to Help.
2. Select QuickBooks Desktop Help.
3. Click Contact Us.
4. Enter Printed Checks Still on Queue in the Tell us more about your question field.
5. Select Search.
6. Click Message Us.

I've got you this article to learn more about our support hours and types: Support hours and types.

If there's anything else that I can help you with, please let me know in the comment section down below. I'm always around ready to lend helping hand.

This is the solution until QB fixes this problem with their software.

"I was having this same issue, and it was only happening with the first check printed in a batch of checks.  I finally figured out why it was happening after much frustration.  It is definitely a bug in Quickbooks Pro 2016, which I reported to Intuit about a year ago, but they have not fixed it yet.

After the checks printed, instead of using my mouse to click on the Ok button in the screen that asks if the checks printed correctly, I was trying to save time by hitting the Enter key.  When I did this, two things were happening.  The first check in the list of checks printed was being selected, and the Ok button was being selected.  It was just the first check, because it is highlighted by default, and so by hitting Enter it was selecting the first check, and I could actually see the check mark appear for a second before the window closed.

The solution I came up with to prevent the problem is to go into Preferences, select the General tab, and check the box that says "Pressing Enter moves between fields".  Once this option is set, you will not be able to select a highlighted button by hitting Enter.  You will have to use the mouse to click on the button.

If you don't like this preference setting, you can avoid the problem by being very careful and make sure you always use the mouse to select Ok when it asks you if the checks printed correctly.

I hope this helps everyone that is having this issue. 

Thanks,

Todd Emerson

This is the solution until QB fixes this problem with their software.

"I was having this same issue, and it was only happening with the first check printed in a batch of checks.  I finally figured out why it was happening after much frustration.  It is definitely a bug in Quickbooks Pro 2016, which I reported to Intuit about a year ago, but they have not fixed it yet.

After the checks printed, instead of using my mouse to click on the Ok button in the screen that asks if the checks printed correctly, I was trying to save time by hitting the Enter key.  When I did this, two things were happening.  The first check in the list of checks printed was being selected, and the Ok button was being selected.  It was just the first check, because it is highlighted by default, and so by hitting Enter it was selecting the first check, and I could actually see the check mark appear for a second before the window closed.

The solution I came up with to prevent the problem is to go into Preferences, select the General tab, and check the box that says "Pressing Enter moves between fields".  Once this option is set, you will not be able to select a highlighted button by hitting Enter.  You will have to use the mouse to click on the button.

If you don't like this preference setting, you can avoid the problem by being very careful and make sure you always use the mouse to select Ok when it asks you if the checks printed correctly.

I hope this helps everyone that is having this issue. 

Thanks,

Todd Emerson

Thanks for sharing a workaround, @JBarchart.

This will help other users who also experienced this issue. We appreciate customers like you who are willing to share their knowledge and ideas to help others.

In case you want to learn some best practices in managing your QuickBooks Desktop (QBO), visit our Help articles page for reference.

Should you have any questions or concerns, you can always drop by the Community. We're always here to back you. Take care!

Has this issue been resolved? It is a major issue. I'm a remote CFO. I put checks in the print batch and they're printed locally, on site. However, the system never coverts the check from TO BE PRINTED and assigns it a check number. The assistant printing checks is verifying that the beginning check number of the patch to be printed matches to the first check in the printer. But when they print we must then manually go in and number each check. Tedious and annoying.

Let me clear up the confusion for you, @MVG1.

Are you using the Enter key when printing checks? This might be the possible reason why you'll have to manually enter the check number. If so, I've got you the steps on how to disable the Pressing Enter moves between fields feature.

Here's how:

1. Go to Edit and select Preferences.
2. Select the General tab.
3. Uncheck the box that says 'Pressing Enter moves between fields.'
4. Click OK.

Once this option is set, you will be able to print checks accordingly using the Enter key.

Check out this article for detailed steps on how to create, modify, and print checks: Manage Checks.

If you have further questions, feel free to comment down below.

I long ago deselected the "...enter moves between fields" option, but I too have random checks that don't record a number when I print the checks. I have an updated QB Pro Desktop that has been rebuilt. I do not know why QB keeps insisting there is no bug in this and it's operator error. It has been going on for me for years and drives me batty.

Hello there, @BarbHatesUpdates.

I'm glad to guide you to the right support and make sure you'll get the best help when printing checks in QBDT. 

 Since you've followed the steps provided by my colleague above and still the issue persist. I recommend contacting our support team so that they can investigate this further in a secure environment. They have useful tools that can further isolate this issue timely.

Here's how:

1. Go to Help.
2. Select QuickBooks Desktop Help.
3. Click Contact Us.
4. Click an issue or topic.
5. Select Search.
6. Click Message Us.

 To ensure we address your concern on time, check out our support hours.

We appreciate your patience while we're working on this matter. Just click the Reply button below if you need anything else. I'm always here to help.

Here's an explanation and solution to the problem from Todd Emerson.  I would like to add that I always use my cursor to click on OK instead of using Enter and I never have a problem anymore. I don't know why QB refuses to fix this problem but we are a captive audience.

"

This is the solution until QB fixes this problem with their software.

"I was having this same issue, and it was only happening with the first check printed in a batch of checks.  I finally figured out why it was happening after much frustration.  It is definitely a bug in Quickbooks Pro 2016, which I reported to Intuit about a year ago, but they have not fixed it yet.

After the checks printed, instead of using my mouse to click on the Ok button in the screen that asks if the checks printed correctly, I was trying to save time by hitting the Enter key.  When I did this, two things were happening.  The first check in the list of checks printed was being selected, and the Ok button was being selected.  It was just the first check, because it is highlighted by default, and so by hitting Enter it was selecting the first check, and I could actually see the check mark appear for a second before the window closed.

The solution I came up with to prevent the problem is to go into Preferences, select the General tab, and check the box that says "Pressing Enter moves between fields".  Once this option is set, you will not be able to select a highlighted button by hitting Enter.  You will have to use the mouse to click on the button.

If you don't like this preference setting, you can avoid the problem by being very careful and make sure you always use the mouse to select Ok when it asks you if the checks printed correctly."

Thank you. I will from here on out use my mouse to click "OK" and see if that does it. I appreciate the help! Then I will continue to wonder along with you and many others why QB doesn't fix this bug.