New QB 2022 not working!

I got your back, @tbotzon.

Let's work together and get to the bottom of this.

To ensure I can provide you the best fix for this, can you share with me the error message you received on your end? Any additional information can help us narrow things down,

In the meantime, let's download the QuickBooks Tools Hub and run the Quick Fix my Program to isolate and fix the issue. I'll show you how.

1. Close your QuickBooks Desktop (QBDT).
2. Download our QuickBooks Tool Hub
3. Open the file you downloaded (QuickBooksToolHub.exe).
4. Follow the on-screen steps to install.
5. When the install finishes, open the tool hub on your Windows desktop.
6. Select Program Problems.
7. Click Quick Fix my Program.
8. Start QuickBooks Desktop and open your data file.

You can also check this article for more details and additional troubleshooting steps: QuickBooks Desktop doesn't start or won't open.

Once you've opened your QBDT 2020 and 2022 versions, I recommend creating a backup file of your QBDT 2020 and restoring it to the latest one. 

In case you're referring to upgrading your QBDT 2020 to 2022, you'll want to upgrade your company file so you can access it to the new one.

When everything is all set, you can utilize this article for reference in creating checks and filing your payroll taxes: 

• Create, modify, and print checks
• E-file and e-pay federal forms and taxes in QuickBooks Desktop Payroll Enhanced

I'm all ears if you have other follow-up questions about opening your QBDT or filling your payroll taxes. Please feel free to tag me in your reply and I'll get back to you as soon as I can. Take care!

The person I just spoke to at QB blamed my backup file. They said to get it fixed fast I need to pay $800 and get "good" tech support for a year. I am so upset. Especially when he told me I actually had support for 2020 but I was lied to and told I did not have support.

@tbotzon 

Which Support number did you call?

1-800-597-6409- and as a side note  2 Tech support people wanted to sell me Premium because they could not figure it out. Now, this guy is trying to sell me something. We downloaded 2020 again and everything seems to be on there but our last payroll. Could there be a way to manually enter it in so I can stick with the 2020 Quickbooks version and be refunded for 2022 QB?

Hello, tbotzon. 

I'd be happy to lend you a hand and help guide you on how to set up manual payroll in QuickBooks Desktop. 

If you're trying to set up manual payroll without any payroll subscription, please ensure that your computer is offline or is not connected to the internet. Then, proceed with the following steps to set up your company preferences for payroll:

1. Click Edit at the top, and then select Preferences.
2. On the left panel, select Payroll & Employees then go to the Company Preferences tab.
3. In the QuickBooks Desktop Payroll Features section, select the Full Payroll radio button. Then Manual Payroll.
4. Select OK.

Once it's set, you're now ready to create the manual payroll. 

1. Click Help at the top, and then select QuickBooks Help (or press F1 on your keyboard).
2. In the Search field, type manual payroll and press Enter on your keyboard.
3. Select the topic Calculate payroll manually (without a subscription to QuickBooks Payroll).
4. Under Set your company file to use the manual payroll calculations setting, click the manual payroll calculations link.
5. Select Set my company file to use manual calculations link. When your company file is set up for manual payroll computation, QuickBooks inserts a zero amount for each payroll item associated with a tax.
6. Close and reopen QuickBooks Desktop. 

For additional reference, you can check this article: Set up payroll without a subscription. 

Also, for a refund, I suggest reaching out to our customer support team. They can pull up your account and verify the eligibility for a refund. To contact support, please refer to this link: QuickBooks Desktop Support. 

Please know that the Community is always around to help with any QuickBooks questions you may be having. I’ll be here to keep helping. Have a good one and stay safe!

I already have a subscription set up for what it is worth.

I have a subscription 

Hello, tbotzon.

I’m here to ensure you can open your company file. Let’s download and install the QuickBooks Tool Hub to get you up and running. This utility is used to fix common errors you encounter when using the program.

1. Be sure to close your QuickBooks.
2. Download the most recent version of the QuickBooks Tool Hub (1.4.0.0).
3. Save the file where you can locate it easily.
4. Then, open the file you downloaded (QuickBooksToolHub.exe).
5. Follow the on-screen steps to install it.
6. Once done, double-click the icon on your Windows desktop to open the tool.
7. In the QuickBooks Tools Hub, tap the Program Problems menu on the left panel.
8. Then, press the Quick Fix my Program button.

After performing these steps, open QuickBooks and the company file. If the issue persists, perform Solutions 2-5 in the following guide: QuickBooks Desktop doesn't start or won't open.

You can bookmark this article for future reference. It contains troubleshooting steps on how to resolve when QuickBooks doesn’t work: Solutions for when QuickBooks has stopped working.

You can also see this article to learn more about QuickBooks Desktop (QBDT) payroll: Get started with Payroll.

Keep in touch if you have other concerns or questions. I’ll get back to answer them for you. Have a good one

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@tbotzon wrote:

1-800-597-6409- and as a side note  2 Tech support people wanted to sell me Premium because they could not figure it out. Now, this guy is trying to sell me something. We downloaded 2020 again and everything seems to be on there but our last payroll. Could there be a way to manually enter it in so I can stick with the 2020 Quickbooks version and be refunded for 2022 QB?

---

@tbotzon 

I am not sure it was a legit number for Support. Make sure not to call any random numbers you can find by googling.

https:// quickbooks.intuit.com/learn-support/en-us/help-article/account-management/contact-quickbooks-desktop-support/L9d0ZUCrC_US_en_US

Did you run your last payroll on QBD 2020 or 2022?

I thought that number came from someone on this board that somehow messaged me. My head is spinning with all this. I did not get it by googling. Now I am really scared the guy was on my computer.

We ran the last payroll on 1/5/22 the last tech support person ran backup online and we did a backup but our backup does not have the last payroll which is strange.

When your QBD 2022 opens your file for the first time, it creates a backup file for QBD 2020 automatically. Find the backup file on your machine and restore it on your QBD 2020 to make sure.

We found a backup listed right after payroll but there was no way to open it. It only allowed us to click on the last one done.

Thanks for coming back to the Community, tbotzon.

I can see that you’ve already tried a lot of troubleshooting steps to get your payroll data to show up on the backup file. We’ll have to run QuickBooks as Administrator so you’ll be able to perform any tasks smoothly.  

Let me help make sure you can do this task in just a few clicks. Here’s how:

1. Close all open processes and reboot your computer.
2. Right-click the QuickBooks Desktop 2022 icon on your desktop and select Run as Administrator.

After following the troubleshooting steps, open and restore your backup file. This reference will guide you through the process: Restore a backup of your company file.

When you run into any hurdles restoring the data file, here’s a great resource that will help resolve them: Fix backup company file issues in QuickBooks Desktop.

We want to ensure our customers will stay on top of processing their taxes and forms. The Year-end checklist for the QuickBooks Desktop Payroll guide provides detailed information on when to run the final payroll for 2021 as well as submit the federal forms. From there, you’ll see the links on how to do each task, I recommend clicking on it to view the article.

Drop a comment below if you still need assistance restoring your backup file and processing payroll. I’ll get back to help and make sure you’re taken care of. Have a good one. 

Our local backup does not have the last payroll but Quickbooks backup may. We've attempted the online backup restore option but after loading to 100% it does not save anything into the selected file.

The QB tech support guy has me download the QuickBooks tool hub and go through the steps you wrote to no avail. The error message pops up after restoring the company file from the backup whether it is from the local backup or from a different online backup.

Thanks for coming back and providing us a screenshot of the error message to better isolate the issue, tbotzon.

These are some of the common causes of Unrecoverable Errors and the codes that may come with it. Before performing any troubleshooting steps, let's make sure we update QuickBooks Desktop to the latest release and create a backup of your company file. Then, press Send every time you receive the unrecoverable error. The information gathered from this can help Intuit create patch updates to improve the program.

Once done, we can suppress the Desktop while starting QuickBooks. Here's how:

1. Press and hold the Ctrl key.
2. Double-click your QuickBooks program icon.
3. Hold the Ctrl key until the No Company Open window shows.

Then, let's suppress QuickBooks while opening a company file by following the steps below:

1. Choose the desired company file from the No Company Open window.
2. Press and hold the Alt key, then tap Open.
3. If you are prompted for your log in information, release the Alt key, then enter your user name and password. If you are not prompted for your user name and password, do not release the Alt key.
4. Press and hold the Alt key, then select OK. Do not release the Alt key until your file is completely open. QuickBooks will display a blank screen. If you can highlight a QuickBooks menu by just hovering your pointer to it, your company file is completely open.

If the same thing happens, follow Solution 3 in this article to troubleshoot the issue: Unrecoverable Error: General Troubleshooting Steps. Then, proceed to the next solution to finish the process.

If the problem persists, I'd suggest contacting our Technical Support Team. They'll pull up your account in a secure environment and investigate what's causing this issue. You may send a message via chat, call us at a time convenient to you, or we’ll get in touch with you instead. To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. See our support hours and types for more details about this one.

Feel free to browse this link here if you need help with managing your business in the software. It'll route you to our general topics with articles.

You can always update us after trying the steps or after contacting our support, as I want to ensure this is resolved for you. Just leave a comment below and I'll get back to you. Have a great day ahead. 

Thank you all for trying to help. I got my old 2020 working on my own to get by. Now we just were contacted by QB  IT person who got our file and they said the old user name and password were causing the problem. So...it is up and running! There are a few vendors that are causing some kind of internal problem too that they are working on. Who would have thought?

Thanks for letting us know you were able to get things resolved, @tbotzon. 

I'm happy you're back to business. Please know that you can reach out to the Community at any time.

Take care and have a wonderful day! 

I have been trying for 2 weeks to have qb fix my payroll upgrade problem and they are trying to tell me to get another computer and try to download again and that is not a solution!! There is nothing wrong with my computer and why try to tell me such nonsense!! in reality they dont know the fix to my upgrade problem and said its under investigation and will get back to me!!! i have to do payroll and payroll taxes and pay people!!! WTH.. im super frustrated and cant get anyone to call me back or help!!! WTH

I hear your sentiments, @virginiaaguiar. I’ll make it up to you by sharing a couple of details on how to deal with this payroll concern.

I appreciate your efforts in trying to fix this payroll upgrade issue. I’ll make sure you get the help you need.

Since you mentioned above that you’ve been on the phone with a representative and you haven’t heard from them again, I’ll take note of that experience. Rest assured that I’ll share with the team and put an action into it.

In the meantime, I’d like to let you know that you’re successfully added to that INV. With this, you’ll receive updates through your email from our Dev team as they work on this issue.

Moreover, the Community have ample of articles to help you with your Payroll tasks:

• Create and run your payroll.
• E-file and e-pay federal forms and taxes.

Feel free to leave a comment if you have further payroll concerns in QuickBooks Online. I'm here to help you resolve them so you can get back to your business with ease.

i keep hearing the same thing from qb over and over.. let us escalate the issue and we will have someone from our back office contact you... two weeks later NOTHING!! I WANT MY MONEY BACK ON THE 22 EDITION AND GET ME BACK ON THE 2019 EDITION WHICH WORKED PERFECTLY FINE UNTIL YOU FIND YOUR ERRORS!!!! WHAT PART OF I NEED TO PAY MY EMPLOYEES DO YOU NOT GET??? SUPER ANGRY RIGHT NOW!!!

I just went to QB Premier 2022.

Checks are not printing from the bypass tray.

This is an unacceptable flaw.  2022 should not have been released with this problem!!

Please advise with some troubleshooting ideas.

Good morning, @Leasa2. 

Thanks for joining in on this thread. Let me point you in the right direction to get this resolved. 

The best route, at this time, would be to contact our Customer Support Team for further assistance. Here's how: 

1. Go to the Help menu. 
2. Press the QuickBooks Desktop Help option. 
3. Choose the Contact Us hyperlink. 
4. Give a brief description of the issue and hit Let's talk. 
5. Scroll down and pick to Get a callback. 

It's that simple! 

I'm only a comment away if you have any other questions. Have a great day!