Our company had the exact same experience - forced to upgrade from Enterprise 21 to 24.  We always resisted going up more than one version for this VERY REASON.  We are not your test market! guinea pigs!!  We are in business and rely on purchased software to run our business.  Don't mind paying dearly, but come on, your upgrades are killing us!!!

I had a QB tech tell me to leave 21 installed because they knew they had issues.  Then when another one was working on a separate issue with 24, they instructed me to delete it as that was not true.  Guess what, Shipping Manager broke.  

@SheandL 

I'm guessing you cant get TII tech to reach out to fix this.  Hello? 

I recognize the need to resolve the issue with the Shipping Manager so you can proceed with your business tasks immediately, Buynet.

Please know that our product engineers are currently working on a fix to help overcome the error received when utilizing the Shipping Manager in QuickBooks Desktop.

In the meantime, you can contact our technical support team to be added to the list of affected users and receive timely updates regarding the investigation via email. To connect with them, you can follow the steps provided by my colleague above or utilize their contact details in this article under the Need help getting in touch? section: Contact QuickBooks Desktop support.

Moreover, you might want to scan these materials for guidance to gather valuable insights regarding your income and expenses, depending on your business needs:

• Understand reports
• Customize reports in QuickBooks Desktop

If you have other questions or clarification about shipment processing in QuickBooks Desktop, kindly notify us by replying and tagging us in the Community. We'll be around to provide essential information to address any of your queries.

The engineers are slow as F if they really are working on this.