Our company had the exact same experience - forced to upgrade from Enterprise 21 to 24.  We always resisted going up more than one version for this VERY REASON.  We are not your test market! guinea pigs!!  We are in business and rely on purchased software to run our business.  Don't mind paying dearly, but come on, your upgrades are killing us!!!

I had a QB tech tell me to leave 21 installed because they knew they had issues.  Then when another one was working on a separate issue with 24, they instructed me to delete it as that was not true.  Guess what, Shipping Manager broke.  

@SheandL 

I'm guessing you cant get TII tech to reach out to fix this.  Hello? 

I recognize the need to resolve the issue with the Shipping Manager so you can proceed with your business tasks immediately, Buynet.

Please know that our product engineers are currently working on a fix to help overcome the error received when utilizing the Shipping Manager in QuickBooks Desktop.

In the meantime, you can contact our technical support team to be added to the list of affected users and receive timely updates regarding the investigation via email. To connect with them, you can follow the steps provided by my colleague above or utilize their contact details in this article under the Need help getting in touch? section: Contact QuickBooks Desktop support.

Moreover, you might want to scan these materials for guidance to gather valuable insights regarding your income and expenses, depending on your business needs:

• Understand reports
• Customize reports in QuickBooks Desktop

If you have other questions or clarification about shipment processing in QuickBooks Desktop, kindly notify us by replying and tagging us in the Community. We'll be around to provide essential information to address any of your queries.

The engineers are slow as F if they really are working on this.  

I am getting this message when I try the 4th step.   The module "c\Program files (x86)\Common Files\Intuit\Shipping Manager\ZRush_ShipRush9_QB.ocx" failed to load.

I am getting this message when I try to ship anything    Do you want to allow this app to make changes to your device?  Of course I push yes then the message keeps popping up until QBDT tells me I have to reboot, 

I have called Intuit, and Ship Rush and they both blame each other. I have even reload QBDT a couple of times. 

Hello there, @Michael77.

I appreciate you sharing your concerns, and I understand how urgent it is to resolve this issue. Please know that I’m here to help you and will guide you to the appropriate support for your shipping questions.

As much as I would like to assist you directly, it’s important to remember that the Community is a public forum. Protecting your security and privacy is our top priority. That said, I recommend that you contact our technical support team for immediate updates on your previous cases. They will be able to securely check your account and provide you with the tailored support you need.

I understand that you’ve already reached out to them, but following up will help them review your recent inquiries and offer the best solutions.

Additionally, I'll provide this reference to assist you in navigating the various features available in different user modes: Features available and tasks you can perform in single or multi-user mode in QuickBooks Desktop.

If there's anything else you need or if you have further questions about shipping management, please don’t hesitate to leave a comment below. Stay safe!

Your are stuck and now part of the crowd that has been waiting for almost a year for a fix.  They don't care. 

Is there a newer version of LegacyWrapper that could be downloaded?

You must have some severe technical problems at Intuit.  The inability to ship from QB  is one of two issues affecting our company and the other one is even worse!!  It's been over 8 months now and all we get are crickets!  This known issue is serious and no one updates the status at all.  Please get your act together.  All other companies I deal with have open tickets and I am consistently updated on the progress towards resolution.  Can you please get this OLD issue fixed?  It has a serious impact on the productivity of our organization. 

Thanks for getting in touch with the Community, Anne16720.

I've reviewed our investigation (INV-73387) about Error #11949 appearing when trying to use Shipping Manger and can confirm it was closed on August 23, 2024. Intuit's Product Investigations team left notes advising your IT professional can try the couple workarounds listed on our investigation.

Here's the steps your IT professional can try (this is for renaming the Shipping Manager folders):
 

1. Browse to the following folders in Windows File Explorer:
   • C:\Program Files (x86)\Common Files\Intuit\ShippingManager
   • C:\Users\[WindowsUserName]\AppData\Roaming\Intuit\ShippingManager
2. Right-click the folder name, choose Rename, and add OLD to the end of the name (…ShippingManagerOLD).
3. Repair/Reinstall QuickBooks, reboot your computer even if you're not prompted, then try setting up Shipping Manager again.

If necessary, your IT professional can also try re-registering the Ship Rush OCX file:
 

1. Click the Windows Start menu, now select All Programs, then after select Accessories.
2. You need to right click Command Prompt and after that select Run as Administrator.
3. In your command prompt window you need to type this command to change your working directory and after that press Enter:
   • cd c:\Windows\syswow64
4. You need to type the following command in your command prompt window and press Enter to register the ShipRush file:
   • regsvr32.exe “c:\Program Files (x86)\Common Files\Intuit\ShippingManager\ZRush_ShipRush9_QB.ocx”
5. Click OK on the message that displayed.
6. Reboot the computer and try to setup Shipping Manager again.

Another option recommended in the investigation's closing notes is creating your labels directly from the shipping provider's website.

I've also included a detailed resource about working with Shipping Manager which may come in handy moving forward: QuickBooks Shipping Manager

If there's any additional questions, I'm just a post away. Have a wonderful Thursday!