Can't login Desktop 2011 or download tool to reset password

Thanks for visiting the Community today, do-owareusa-com.

I appreciate you for being detailed about your concern, especially the screenshot. This will give us a clearer picture of what’s happening to the issue.

Let’s run some basic troubleshooting steps to get past the error.  This way, you can import your inventory data and other transactions to QuickBooks Online (QBO).

The error occurs when there’s an issue with the network you’re using. If your computer can connect to the internet outside of QuickBooks Desktop, configure Internet Explorer on your device.

To start, set Internet Explorer as your default browser. I’ll help and guide you through the process.

Here’s how:

1. Open Internet Explorer and click the Gear icon in the upper right corner or the Tools menu.
2. Click Internet Options and go to the Programs tab.
3. Under Default Web Browse, tap the Make Default button and press OK.

Then, check the computer date, time, cipher, and settings. Make sure that they’re correct.

After configuring the browser’s settings, launch QuickBooks again and reset the password. If the issue persists, I recommend performing Solutions 1-3 in the following article: Fix internet connection problems in QuickBooks Payments.

When moving from QuickBooks Desktop to QBO, the desktop program should be up to date for a seamless process. Since you’re using the 2011 version, I suggest moving the data to a new one and then import it to the QBO.

You can utilize and download a trial version to accomplish this task. Before proceeding, create a backup of the company file to keep a copy of your transactions.

For additional resources, the following article provides detailed information about importing QuickBooks Desktop company file to QuickBooks Online: Move your data. It includes links on how to do each task as well as a video for visual reference.

Also, this write-up will guide you on how to verify if the data was transferred successfully: What to do after converting from QuickBooks Desktop for Windows or Mac to QuickBooks Online.

Reach out to me again if you still need help with resetting your password and importing your desktop data. I’m always ready to assist further. Have a good one.

@do-owareusa-com 

Chat Support and ask Data Service to reset your password. Otherwise, you have to purchase a 3rd party password removal service.

If you want to migrate data to QB Online, you have to manually migrate the inventory data manually. Another option consider purchasing a 3rd party conversion service to reset your Admin password of QB Desktop file and migrate your file to QB Online including inventory (with opening quantity) and attachment (if any). Contact us in private for details.

Hi-

Tried all that. didn't work. Also just found my old laptop from two years ago and it had quickbooks still working until I tried to log in again and then got the same error messages. I hadn't done any changed to it for 2 years, not the internet explorer or the quickbooks. So the error in password looks like it comes from Intuit. I have two cases on this so far, and when I purchased QB online they said they would help. I need the password working to finish year end closing and migrate. Who do I need to talk to?

Must be on Intuit's end. I found my old computer from two years ago and it ran QB using all the same software, but in the state from two years ago, until I tried to log back in. Then I got the communication error message.

Two case numbers, days retrying the same "try restarting it" and such and still can't open the file to finish year end closing or migrate to online. When I purchased the online version they said specifically they would help with this.

It's like a quagmire.

Hello there, do-owareusa-com.

I appreciate you performing the troubleshooting steps to resolve this. 

Since it persists, I recommend contacting our Customer Care Team. This way, they'll be able to check further the root cause of the issue.

To reach them, here's how:

1. Open QuickBooks. 
2. Go to the Help menu at the top.
3. Select QuickBooks Desktop Help. 
4. Type Contact Us in the search box. Then, click on Contact Us at the bottom. 
5. Select the way you wish to connect with support.

Ensure to review their support hours, so you'll know when agents are available.

As always, you can visit our QuickBooks Community help website if you need tips and related articles in the future.

If you have any other concerns, you're more than welcome to reply here with the details. I'm here to help. Take care and have a great day.

No such contact/help dialog on my version of quickbooks.

I want to make sure you can reach out to our support team, @do-owareusa-com.

Since you don't have the option to contact our QuickBooks Support Team inside your company file, you can use this link to reach them outside QuickBooks software. You can also check out this article to know their support hours depending on the QuickBooks version you have: Contact QuickBooks Desktop support.

Once your password is reset, you might want to log in to your company file without having to enter a username and password. This article will help you accomplish it: Stay logged in to QuickBooks company file (sign in without entering your password).

Please know you can continue to reach me here with any additional questions. Thanks for coming to the Community, wishing you continued success.

I received and email from Data Services that they are doing something.

So as it stands, if they allow my Quickbooks desktop to be opened now, I will still need to log in each time I start the program. Can I continue to use the new password or are you saying I will only be able to log in once to my data?

Hello, do-owareusa-com.

Yes, you can use your new password as long as it's correct. Once it goes through, you'll want to log in to your account without entering a username or password. You can use this article for the detailed steps: Stay logged in to QuickBooks company file (sign in without entering your password)

If you have any other follow-up questions, please let me know by adding a comment below. I'm always here to help. Have a good one!

It is approaching a month without being able to log in to my old file.  Haven't heard back from Data Services yet other than to ask permission to look at my file. How long does this usually take? I will have paid for a month of online without being able to use it soon.

Hello do-owareusa-com!

I understand that you need to access your file as soon as possible. Let me provide more details about it.

It depends on the file size and issues how long QuickBooks Data Services will be able to fix it. However, it's best to reach out to them again so they can check the status of your case.

Please check this article: QuickBooks Data Services FAQ. You'll see the Message Us link so you can get connected to our QuickBooks Data Services Team. Also, this article will answer the commonly asked questions about this service.

Also, you'll want to upgrade to a newer version of QuickBooks Desktop to prevent issues like this. Note that the 2011 version is one of the supported versions. 

Lastly, I added this article if you need to convert your company file to QuickBooks Online: Move your QuickBooks Desktop file to QuickBooks Online.

You can always get back to this post if you have other concerns. Take care!