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waterdogtransport
Level 1

I need to contact customer service

I purchased Desktop Pro this morning, but accidentally purchased the PC version instead of the Mac. I need to see if I can switch it. Is there a phone number somewhere for this?

19 Comments 19
Anonymous
Not applicable

I need to contact customer service

hi @ waterdogtransport ,

Please visit this following link for your reference:

https://community.intuit.com/articles/1764891-return-a-quickbooks-product-for-a-refund

 

Hope it helps.

Kristine Mae
Moderator

I need to contact customer service

I can route you to the right department, Waterdogtransport.

 

Here's how you can get in touch with our customer care support:

  1. Open this link: https://help.quickbooks.intuit.com/en_US/contact.
  2. Choose QuickBooks Desktop.
  3. Choose Pro or Premier.
  4. On the Contact Us page, click QuickBooks Orders & Account Management, then choose Cancellation.
  5. Click Start a Message

Please come back anytime if you need something else. You are always welcome to visit the Community. 

MaryLandT
Moderator

I need to contact customer service

Thanks for contacting us, Diana16.

 

Let's get you to the right support team who can check the $299.00 charged in your account. 

 

You can chat with our QuickBooks Desktop Support Team to check your charges in a secure environment. To do so, please follow the steps provided by my colleague @Kristine Mae in this thread.

 

You also have the option to view your billing charges through the Customer Account Maintenance Portal (CAMPs) page. This link will show what you paid for, when did you make the payment, and what method you used.

 

Let me show you how:

  1. Sign in to CAMPS using your Intuit Account credentials. This could be different from what you use to sign in to your company file.
  2. Click View your transaction history.
  3. From the Time Period drop-down menu, select a date range of transactions. 
  4. Find the order you need, then select the order number to see order details.
  5. To print the transaction list, click Print this page.
  6. Select Back to my Account to go back to your CAMPS dashboard.

If you need to update your payment method, check this out: Update billing for Desktop payroll subscription. This article provides detailed steps and instructions for your guidance.

 

Keep me posted if there's anything else you need and I'll get back to you.

Neil2430
Level 1

I need to contact customer service

I did not get a chance to sing the praises of Kyleigh in the survey. She was AWESOME and a joy to work with!!!! Helped me and we had fun at the same time!! She is a keeper...spells her name weird,however as long as she helps me she can spell it anyway she wants..Please thank her again!!!

Rose-A
Moderator

I need to contact customer service

A warm welcome to the Community, Neil2430.

 

Thanks for sharing the positive feedback you have experienced with our customer support team.

 

I'm always delighted to hear from a happy customer and this will help us build a better customer experience.  I will definitely let the representative know about this.

 

If you have other questions, comments, or concerns, please don't hesitate to post here in the Community. I would be more than happy to assist.

 

In case you want to know some "How do I" steps in QuickBooks Desktop, you can always visit our Help Articles page for reference.

 

We also have resources available to help you grow and manage your business, all you need to do is visit the QuickBooks Resource Center for more information.

 

I'm always here to help if you have any other QuickBooks concerns. Have a good one.

Kyleigh19
Level 1

I need to contact customer service

Thank you ! I enjoyed speaking with you . You made my day !

Jtgadzin1955
Level 1

I need to contact customer service

I Had a problem with my emailing from QB yesterday and called your tech to fix the problem. I paid 299.95 for the year service plan.  Order #[removed]3. The issue was resolved. After that I received an email telling me to Download QB 2020. I did that and found out that service comes with that plan. Could I please get a refund for my $317.95. Thank You

Angelyn_T
QuickBooks Team

I need to contact customer service

Thank you for joining the thread, @Jtgadzin1955.

 

Let me direct you to the right support who can help you further with processing the refund.

 

Your account needs to be pull up to check if you're eligible for a refund. That being said, I recommend reaching out to our Support Team to check your account securely and see if you're qualified for the reimbursement.

 

To contact support:

 

  1. In the QuickBooks homepage, click on the Help menu.
  2. Select QuickBooks Desktop Help.
  3. Click on Contact Us.
  4. Type in your question under Tell us more about your question and click the Search tab.
  5. Click on Start a Message under Here's how to connect with a QuickBooks expert.

Click the Reply button if you have any other questions. I'm a few clicks away to help. Have a great day!

Muktarsalat
Level 1

I need to contact customer service

HI 

I would like to purchase the offline version of Quickbooks with advance inventory. How much will it cost?

Fiat Lux - ASIA
Level 15

I need to contact customer service

@Muktarsalat 

You need to purchase QB Desktop Enterrise Platinum edition. Check the price directly to the following site:

https://quickbooks.intuit.com/enterprise/

You may purchase the subscription directly to Intuit or any nearby reseller/partner.

 

Hope it helps.

JTS14
Level 1

I need to contact customer service

I need to chat with someone about refunding the QuickBooks Payroll they drafted out of my acct after I spoke with someone on Mar 3rd and let them know I did not want to renew.

 

 

Candice C
QuickBooks Team

I need to contact customer service

Hey, @JTS14

 

Congrats on making your first post here in the Community. I can help you get in contact with our Customer Support Team. They'll be able to use more advanced tools to look into your account to see why the money was drafted out of your account. Here's how: 

  1. Go to the Help menu. 
  2. Pick QuickBooks Desktop Help
  3. Press Contact Us
  4. Type in your question and select Continue
  5. Afterward, you'll have different support options you can choose from to get in touch with our Support Team. 

 

If you have any other questions, feel free to ask. Wishing you continued success. Have a splendid day!

580Backhoe
Level 1

I need to contact customer service

I need to talk with a live person regarding a charge made to my credit card for payroll that I already have ASAP! Thank you

580Backhoe
Level 1

I need to contact customer service

I received the waterdogtransport contact but I want to make sure this is going to cancel the payroll that was charged to my visa on 8/11/20 and not the download I purchased from a retailer and downloaded on 8/19/20. Please have someone call me.

Jovychris_A
QuickBooks Team

I need to contact customer service

Thanks for posting to the Community, @580Backhoe.

 

Currently, we're unable to pull up your account here in the Community. Rest assured, someone from our Care Support team will assist you to pull up your account in a secure and safer environment.

 

You can talk to a live person through chat by using your QuickBooks as a ticket to reach them. From there, you can click the Help menu to contact us.

 

Here's how:

  1. Pick QuickBooks Desktop Help
  2. Press Contact Us
  3. Type in your question and select Continue
  4. Choose to Start a chat.

 

You can then ask them about the charge to your credit card for payroll with their back end tools. And ask for a grant to reverse the charge to your Visa.

 

Also, you can check our support hours to contact us at your most available time.

 

Additionally, you can check this article to learn more about starting using Payroll for QuickBooks: Get started with Payroll. It includes a link to the type of payroll you're currently using.

 

Feel free to get back to us if you need further assistance. The Community is always at your back. Have a great day!

Reledog
Level 1

I need to contact customer service

I need to print my W2 from my employer, Ivy Dental.

Just_me
Level 9

I need to contact customer service

@Reledog  The cool thing about this community, is that you can use the search bar at the to of any page to find answers to most questions.  

In doing so, I was able to find you a thread that I believe answers your question. If I am wrong, please feel free to use the Search bar and find the answer you are needing. 

 

https://quickbooks.intuit.com/learn-support/en-us/employees-and-payroll/how-to-print-my-w2/00/240491

HCP2721
Level 1

I need to contact customer service

I purchased QuickBook Pro yesterday, and confirmation and update were sent to wrong email address.

Ryan_M
Moderator

I need to contact customer service

Hi @HCP2721,

 

Your situation requires an exchange of Intuit account information. I'll point you in the right direction for support with your concern.

 

I suggest you contact our Technical Support team for assistance. They can pull up your account information within a secure environment, and investigate why the confirmation was sent to a different email address. 

 

Take a look at this article for the steps: Contact QuickBooks Desktop support. Please take note of our Technical Support team's operating hours, so you know when they're available. 

 

In case you bump into issues while you install QuickBooks Desktop (QBDT), you can refer to this article: Fix Error: Verify your subscription before installing QuickBooks Desktop

 

Let me know in the comments below if you have other questions about your QBDT account. I'll get back and handle them for you. 

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