Thanks for joining this thread, 803.

Sometimes business needs change and I can show you how to cancel your QuickBooks Online subscription.

This can be done in just a few steps:

1. Sign in to the Intuit Account Manager.
2. Select Products & billing, then select your company name. This will take you to your subscription page.
3. Find the product you wish to cancel, then select Cancel.

4. You’ll see a multiple choice survey on why you're canceling your subscription. Once you’ve filled it out, select Continue to cancel.
5. There will be a page that details product benefits, and the last day you'll be able to use your subscription. Select Continue to cancel.
6. Lastly, you’ll see a pop-up confirming your subscription is canceled. Select Got it.

The following article provides additional info about canceling your QuickBooks Online subscription or trial.

For details about receiving a refund I recommend reaching out to a member of the QuickBooks Online Support Team.

Please feel free to drop a comment below if you have any other questions. I'll be here to lend a hand.

What is price of annual membership now Can someone email me I think I got scammed

Your peace of mind is our top priority, Waltiques. It’s important to us that you feel secure about your membership. Allow me to assist you in clarifying the current membership pricing of our QuickBooks plan.

The pricing for our annual memberships varies depending on the type of subscription or plan you choose. Refer to the pricing below based on your QuickBooks version and subscription.

For QuickBooks Desktop (QBDT) :

• QuickBooks Desktop Pro Plus annual-  $649
• QuickBooks Desktop Premier Plus annual- $949
• QuickBooks Mac Plus- $649

For QuickBooks Online (QBO) :

You can find the monthly subscription prices for each plan in this QuickBooks pricing article. To get the annual pricing, multiply the monthly price by 12 and subtract 10 percent from it.

Please refer to this article for information on the annual pricing of QuickBooks Enterprise: QuickBooks Enterprise Pricing.

If you suspect that you have been the victim of a scam or if there is an issue with a charge, I advise contacting our support team for further assistance. They will securely access your account and thoroughly investigate your situation. 

To contact support using QBDT, here's how:

1. Select the QuickBooks Desktop Help option from the Help menu.
2. Click the Contact Us button.
3. Please enter your question, then tap on Let's Talk.
4. Scroll down and pick to Get a callback.

For QBO, here's how:

1. Go to the Help menu at the upper right.
2. Choose the Search tab.
3. Select Contact Us at the bottom of the screen.
4. In the Ask about something else section, enter your concern.
5. Hit on Continue and choose a way to connect with us.

Furthermore, I've included this article in managing subscriptions or plans in both versions of QuickBooks: 

• Manage your QuickBooks Online subscriptions and services
• Manage your QuickBooks Desktop subscriptions and services

For security reasons, we are unable to email the membership pricing. However, you can request it from our dedicated team, who can send you the pricing plan using their tools.

I'll be monitoring this thread to help you secure your QuickBooks account. Leave any questions or concerns in the comments below. We take these matters very seriously to offer you the support you need.

@waltiques 

What scam? QB Desktop or QB Online?

can't get into payroll 3 phone calls getting bounced around case # 15124407207. can you please get this Stright?

We appreciate you for providing us with your case number, 232287.

To start, please know that the Community is limited to the public forum. Thus, pulling up your account is unavailable on our end. With this, I recommend contacting our support so they can pull up your case and address your concern even better by utilizing their tools.

Kindly use these steps and provide them with your case number:

1. Log in to your QBO account from your browser.
2. Select Help (?).
3. Choose the Search tab.
4. At the bottom of your screen, click Contact Us.  
5. Select a topic to connect with the right expert.
6. You may choose Callback or Chat to connect with us.
7. Ensure you provide the required information in the First Name, Last Name, Email Address, and Phone Number fields.
8. Depending on what you choose as your way to connect with us, click Callback or Chat.

You can also learn about our QuickBooks Support hours to know when to call.

I'm still around to hear from you if you have further updates or questions after contacting our support, 232287.

If someone could call me back, I would appreciate it. [Removed]. I have put Books 2024. I had an issue with my computer. I copied my files onto the computer but I can’t open up the QuickBooks 24.

@Bettychrissy1 

No one will call you except scammers. Did you try to open your company file on another computer? What error message did you encounter?

My priority is get this sorted out, BettyChrissy. Before troubleshooting, its recommended to clear cache and cookies to fix issues when using QuickBooks Online. This practice reduces the loading time of web pages, loads new versions of web pages, and improves the performance of your computer.

QuickBooks Online is a cloud-based service, so it can be accessed from any operating system that supports the following browsers, including:
 

• Google Chrome: version 78 or newer.
• Mozilla Firefox: version 76 or newer. Note: To preview and print forms on macOS, you'll also need the Firefox PDF plugin.
• Microsoft Edge: version 79 or newer.
• Safari: version 12 or newer (Mac only).
• Opera: version 68 or newer.
• Samsung Internet: version 10 or newer.
  
  

Generally, QuickBooks supports the current version and the two previous versions of browsers. You can follow these guidelines to resolve issues:
 

1. Ensure that the file you are trying to upload is in a supported format (like .CSV or .XLSX for data imports).
2. Clear your browser's cache and cookies, then try accessing QuickBooks Online again.
3. Temporarily disable any browser extensions or add-ons that may interfere with file uploads.
4. Be aware of any file size limitations imposed by QuickBooks Online. Smaller files generally transfer more smoothly.
5. If transferring transactions or data, use the built-in import tools within QuickBooks Online rather than trying to manually upload files.
6. Ensure that you have the necessary permissions to import data in QuickBooks Online, especially if you are using a multi-user setup.
7. Confirm that you are using the latest version of QuickBooks Online, which may have important updates and fixes.
8. Restarting your computer can also help revitalize its performance.
   
   

For further information, you can refer to this article: System requirements for QuickBooks Online products.
 

Lastly, I'll be adding these troubleshooting tips for browser problems. In the future, if you're experiencing browser issues, you can perform these basic troubleshooting steps.
 

If you have any follow-up questions about accessing QuickBooks Online web to upload your file, don't hesitate to click the Reply button below. I'm always here to help you further. Have a good day!