There are no live people at Quickbooks! They say they'll call back in 5 minutes but never call back. The cat room says Help is on the way, but after hours of waiting, help never comes. This is a fraud!

Hello

I need to speak to  live body regarding my online QB online & Desktop. My husband passed away sudden in January 2020 &  My Business closed down at the end of March 2020 due to Covid-19. I called in June, 2020 to cancel both services. Between closing my business & auctioning all items & my husband passing, a few things got by me. However, opening statements I realized that you guys had been taking out every month & has caused my credit card to run up & I do not even use. This is why I never checked statements. That card had been put on the shelf. I had no idea you I was still been charged. 

I need all my money back from June of last year until I discovered 2 months ago. Are you able to help me? 

I was heartbroken to hear about the loss of your loved one, @Cassandragay. That's why I'm here to guide you on the actions you need to take care of your billing concerns.

Since the Community is a public forum, and we'll need to collect some personal information to pull up your billing details, I'd recommend contacting our Customer Care team again. They can securely check your account and process the necessary refund on your behalf.

We've updated our support options in QBO. You'll have to log into your QuickBooks Online (QBO) account and visit the Help menu so you can contact our live support. From there, you can choose the Get a callback option and get to speak with the next available representative. In case you can no longer access your account, you can also contact them through our QBO test drive.

Whenever you're ready, here's how:

1. Sign in to your QBO company.
2. Go to the Help (?) menu.
3. Select the Search tab.
4. Click the Contact Us button.
5. Enter a brief description of your concern in the What can we help you with? field.
6. Select Continue.
7. Choose a way to connect with us (Send a message or Get a callback). Make sure to initiate contact during support hours.

I've attached a screenshot below that shows the last five steps.

Also, I'm adding this article to further guide you in managing your billing and subscription info with QBO: QuickBooks Help Articles for Subscription management. It includes related articles about Intuit subscriptions and add-ons, to name a few.

Let me know how it goes in the comments below. If there's anything else you need or account management concerns, I'm just here to help. Take care and stay safe always.

I need to get my product & serial # for my account

Hello, jdwebz. 

Thank you for joining the thread. I can help you find your product and serial number. If you have QuickBooks Desktop, you can locate it by opening your QuickBooks and pressing the F2 key. That will open a Product & Information window, or if you couldn't open your QuickBooks, log in to your CAMPS. Here is the link with the option for either: Locate your license or product number.  

If you can't log in to CAMPs, I suggest reaching out to our QuickBooks Support Team. This way, they can verify your account in a secure environment and Intuit customer support can help you retrieve your product and serial number.

You might also want to learn how to manage your QuickBooks Desktop account and services. Here's an article you can read for more guidance: Manage your QuickBooks Desktop subscriptions and services.

Don't hesitate to reach out to us if you need further assistance. We're always here to help. Stay safe!

When I try to open QB It wants me to send a report under the unrecoverable error window.  When I hit send or don't send it closes QB

Let me help you fix this error to ensure you're able to open your company data, @Svensakflicka.

In QuickBooks Desktop, the Unrecoverable Error prompt may occur based on the status of your program and the file you're working on. I've listed below the most common reasons from other customers with the same experience as you.

• Missing Windows or QuickBooks updates
• Damage to your data
• Computer issues
• Program code needs repairing

Therefore, let's install and utilize the QuickBooks Tool hub to get rid of the error message prompt. I'll show you the steps on how to accomplish this.

1. Download the QuickBooks Tool hub.
2. Open and install the downloaded file.
3. On the QuickBooks Tool app, select Program Problems.
4. Click Quick Fix my Program.

I'm adding this article to learn more about your tool: Unrecoverable Error - General Troubleshooting Steps.

You may also read this reference with a compilation of articles you can use while working with us: Help Articles for QuickBooks Desktop.

It'll always be my pleasure to help if you've got additional questions about opening your account. Use the Reply option below and surely I'll be here to assist you. Take care and stay safe!

I am our account manager and need to change my email address.  One listed is no longer in use.

Hello there, @mwalsh2. 

Let me help you get your email address up as quickly as possible. QuickBooks Desktop (QBDT) makes it easy to change the email associated with your account as well as add emails for your invoices. To do so, please refer to the steps below:

1. Log in to the My Account site. 
2. From the Manage your QuickBooks page, select the product you would like to manage.
3. Click the drop-down arrow at the top right beside the company name.
4. Select Edit Login, then go to the Profile tab.
5. Click Edit in the Email address field.
6. Type your new email address in the Email address and Confirm email address field.
7. Enter your login password in the Password field.
8. Once done, click Save. This sends a verification email to your new email address.
9. Go to your email’s inbox and open the verification email. Click Verify my email.
10. Once you see the prompt Email address verified, select Continue to complete the email change.

For your reference, please see this article: Update the email address you use for QuickBooks Desktop. 

When finished, simply click the drop-down arrow in the From field to select which email address you want to use in sending invoices. Check out this link for more details: Connect your email to QuickBooks Desktop.

In case you'll need to create additional email templates for your sales forms, you can head to this article for the detailed guide: Create custom email templates in QuickBooks Desktop.

Don't hesitate to post a reply below if you have additional questions in updating and adding emails in QBDT. I'm always here to help. Take good care. 

I need to update my email. How do I do that?

I need to update my email. How do I do that? Call me as my email on file no longer exists

I appreciate you for joining the thread, Debra. I'm here to help you with updating your email address on file.

If you're using QuickBooks Desktop (QBDT), you can see the steps provided by LollyNino_C above to change the email address associated with your account. Or, use this article as your guide: Update the email address you use for QuickBooks Desktop.

If you're subscribed to QuickBooks Online (QBO), follow these steps:

1. Sign in to QBO.
2. Select the profile icon next to Settings ⚙.
3. Tap Manage your Intuit Account to go to the Intuit Account Manager.
4. Click on Sign-in & security.
5. Go to the User ID, Email address, Password, or Phone section.
6. Make your changes, then select Save.

I'm also adding this article as an additional reference: Reset or change your login information for QuickBooks Online, QuickBooks Online Accountant, and Quic....

Just in case you need help with our Support Team for further assistance, you can check out the contact details from this link: Contact QuickBooks products and services Support. From there, choose your product or service to get help as soon as possible.

If you have any other follow-up questions about updating your email information, let me know by adding a comment below. I'm always here to help. Keep safe!

Call me [removed by moderator]

Thanks for joining in on this thread, Markschmidt.

We're currently unable to perform a callback in the Community space. However, I can give steps on how you can reach out to our Customer Care Team.

Please take note that our support hours for QuickBooks Online Plus, Essentials, and Simple Start is from M-F 6 AM to 6 PM PT and Saturday 6 AM to 3 PM PT. While QuickBooks Online Advanced is available any time, any day.

Here's how:

1. Click the Help icon located in the upper right-hand corner.
2. In the Help window, click the Contact Us button located at the bottom.
3. Enter your question and click Let's talk.
4. Choose either Start a chat or Call us.

If you have the new QuickBooks Assistant help update, you can follow these steps:

1. In your QuickBooks Online account, go to the Help > Assistant.
2. Type Talk to a human and click the Contact a human button.
3. Select Live Chat / Call me back.

To get our direct phone number, please check out this article: QuickBooks Online Support.

You can also post the details of your concerns by leaving a reply below. We may be able to provide some steps without calling support.  I'll keep an eye out for your reply. Stay safe.

I am listed as account user and account manager so QB will not let me update payment info, which has expired!

My company is ONLY one person - me, and I have only one email I utilize.

How can I update payment credit card data?

Let’s get this working for you, @LFventers. I'm here to ensure you're able to update the credit card details in QuickBooks Online (QBO).

You'll need Master or Company Admin access to change your QBO subscription payment information. It's possible that you're a "Standard user," which is why the system thinks you don't have permission.

If you're an admin and this issue persists, it can be the browser's cache is full. Let's have a look at what we can do to fix this together.

We'll begin by using a private browser to log into your QBO account. Data isn't saved in the cache. Thus, it's a great way to isolate browser-related issues.

Here are the keyboard shortcut keys:

• For Mozilla Firefox or Microsoft Edge, press the CTRL + Shift + P.
• For Safari, press Command + Shift + N.
• For Google Chrome, press CTRL + Shift + N.

 
To update the credit card information, return to the Billing & Subscription tab. If it succeeds, we'll clear the cache and cookies in your default browser to make a fresh start. This way, it'll function efficiently.

If private browsing doesn't work, try one of the other supported browsers to get the most out of QBO.

In the Billing & Subscription tab, you can do more than just update your credit card information. From there, you can change your billing cycle and upgrade your subscription.

I'm always here if you have follow-up questions about payment in QuickBooks. Let me know in the Reply section below. Take care and happy weekend!

can someone please call me

I love to help you with your issue about QuickBooks Online (QBO), @Mymoemoe.

For me to provide you with the resolution, may I know what specific assistance you need? I can answer some general questions or concerns you may have about QBO. Simply click the Reply button below, and I’ll do everything in my power to assist.

However, if you really need to speak with our Customer Care Team, we've updated a better way of contacting them without publishing our phone number. You can do this by requesting a callback or messaging an agent. 

To reach them, click the ? Help button at the top-right corner and select Contact Us to talk with a live agent. Ensure to review their support hours to know when agents are available.

Moreover, I don’t like to leave you empty-handed, you'll want to visit our Community Help Articles hub in case you need some related articles in managing your account.

As always please let me know how this goes or check back if you need help with QBO. Have an awesome day!

Help. My desktop quickbooks won’t open

Help has arrived, Jim.

You can run Quick Fix my Program from the QuickBooks tools so you can access your QuickBooks Desktop account. This tool is designed to fix issues when you can't open your program. Before that, you’ll want to download and install the QuickBooks Tool Hub.

Here’s how:

1. Close your QuickBooks account.
2. Download the most recent version of the QuickBooks Tool Hub, then save the file somewhere you can easily spot it.
3. Open the file you downloaded (QuickBooksToolHub.exe).
4. Pay heed to the onscreen prompts to install, then agree to the terms and conditions.
5. When the installation completes, click the icon on the Windows desktop to open the tool hub.

Then, performs the steps below to repair your QuickBooks.

1. In the QuickBooks Tools Hub, select Program Problems.
2. Click Quick Fix my Program.
3. Try to open your QuickBooks.
   

You can also suppress the program’s application or run a diagnostic tool if the issue persists. Just visit this article for complete instructions: QuickBooks Desktop doesn't start or won't open.

If you need resources and tips to manage your company files, you can visit our Support page to learn. It has more insights to handle your business essentials.

Please don’t hold back to drop a comment if you have any other questions or concerns besides opening your QuickBooks account. I’d be glad to provide you further assistance. Take care always!

was speaking to Yvonne this morning.  She told me to call back at the computer which is having the issue. I

called the number she gave and it says to hang up go online.  Some needs to call me ASAP.

Hello, @Roxy10. 

Can you tell me more about the issue you're having today? That will surely help us provide an accurate solution to the concern that you're having.

You can click the Reply button below to add more details.

I'm looking forward to hearing from you soon! Take care and have a wonderful day!

@Roxy10 

Beware. A legit Intuit Support wouldn't ask to call a specific number. Any specific problem about your QB?

I got a new computer--ugggh.  I no longer have the registration key for my Quickbooks Not for Profit disk I purchased last July-August and registered it.  Can you help me out???