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A customer of mine whom I sold her a product and charged her CC decided, to return the product I sold her and asked for refund.
As mentioned, I charged her CC and the money already deposired in my account.
How can I sssue a refund?
Thank you
David
Solved! Go to Solution.
Hello there, @david224. I'm here to help you in refunding your customer's credit card payment.
You can use refund receipts if a customer asks for a refund for an item or service.
Here's how to refund a credit card payment for a sales receipt:
If it's a paid invoice you need to refund, follow these steps:
You can visit again this link for more details about the process: Void or refund customer payments in QuickBooks Online.
Moreover, with refunds or return transactions, you may incur a fee depending on your pricing plan and transaction type. For further details, check out this article: Understand fees for refunds or void transactions.
Fill me in should you need further assistance with this refund process. The Community team will always here to help. Have a great day ahead!
Hello there, @david224. I'm here to help you in refunding your customer's credit card payment.
You can use refund receipts if a customer asks for a refund for an item or service.
Here's how to refund a credit card payment for a sales receipt:
If it's a paid invoice you need to refund, follow these steps:
You can visit again this link for more details about the process: Void or refund customer payments in QuickBooks Online.
Moreover, with refunds or return transactions, you may incur a fee depending on your pricing plan and transaction type. For further details, check out this article: Understand fees for refunds or void transactions.
Fill me in should you need further assistance with this refund process. The Community team will always here to help. Have a great day ahead!
This is just awsome LiaraMArie,
Very detailed
Well explained
Clear and easy to follow.
As always - the answers I get form the community are just great.
Thanks a lot.
David
Thanks for following up with the Community, david224.
I'm happy to hear LieraMarie_A was able to help with identifying how you can issue refunds to customers.
I've additionally included a few detailed resources about working with QuickBooks (QBO) and your Merchant Service Center (MSC):
Please feel more than welcome to send a reply if there's any questions. Have a wonderful day!
By doing a refund receipt, does that only record a refund, or actually process the refund and return it into the client's bank or credit card account?
Hi there, @partysaver. I've got the information you're looking for about refunding customer payments.
Entering a refund receipt in QuickBooks Online only records the return. If you have a QuickBooks Payments account, you can reverse a transaction. This will process the refund and return it to the client's bank or credit card account.
Here's how to fully refund a transaction:
Follow these instructions to partially refund or credit a transaction
We also have an awesome guide about this process: Void or refund transactions in QuickBooks Payments.
Moreover, you may incur a fee depending on your pricing plan and transaction type when processing a refund. For further details, check out this article: Understand fees for refunds or void transactions.
If you have any further questions about issuing a refund, I'm always here to help you. Have a great day, @partysaver.
I followed these instruction and the clients account still shows a negative
Hey there, @bezner6214.
Thanks for chiming in on this thread. I appreciate you coming here with your concern.
If you've already tried all the steps above, then I recommend contacting our Customer Support Team for further assistance. Here's how:
It's that easy!
Let us know how it goes. We're always here to lend a helping hand. Take care!