Issuing a refund

This is just awsome LiaraMArie,

Very detailed

Well explained 

Clear and easy to follow.

As always - the answers I get form the community are just great.

Thanks a lot.

David

Thanks for following up with the Community, david224.
 

I'm happy to hear LieraMarie_A was able to help with identifying how you can issue refunds to customers.
 

I've additionally included a few detailed resources about working with QuickBooks (QBO) and your Merchant Service Center (MSC):

• Manage your QuickBooks Payments account
• QuickBooks Payments help articles

Please feel more than welcome to send a reply if there's any questions. Have a wonderful day!

By doing a refund receipt, does that only record a refund, or actually process the refund and return it into the client's bank or credit card account?

Hi there, @partysaver. I've got the information you're looking for about refunding customer payments.

Entering a refund receipt in QuickBooks Online only records the return. If you have a QuickBooks Payments account, you can reverse a transaction. This will process the refund and return it to the client's bank or credit card account.

Here's how to fully refund a transaction:

1. Sign in to your QuickBooks Payments account.
2. From the Processing Tools drop-down, select Reverse a Transaction.
3. Fill out the necessary fields and select Search.
4. Select the transaction(s) you want to refund, then Submit.

Follow these instructions to partially refund or credit a transaction

1. Sign in to your QuickBooks Payments account.
2. From the Processing Tools drop-down, select Reverse a Transaction.
3. Fill out the necessary fields and select Search.
4. Select the transaction you want to refund.
5. Manually type in the amount you want to refund in the Amount field, then Submit.
6. A new message will appear. You'll be asked to select Continue to process a full refund. If you'd like to submit a different amount, select Cancel. You'll then be prompted to enter a different refund amount. Select Continue.
7. A receipt of the transaction will display on the screen. Select E-mail or Print to get a copy of the receipt.

We also have an awesome guide about this process: Void or refund transactions in QuickBooks Payments.

Moreover, you may incur a fee depending on your pricing plan and transaction type when processing a refund. For further details, check out this article: Understand fees for refunds or void transactions.

If you have any further questions about issuing a refund, I'm always here to help you. Have a great day, @partysaver.

I followed these instruction and the clients account still shows a negative

Hey there, @bezner6214. 

Thanks for chiming in on this thread. I appreciate you coming here with your concern. 

If you've already tried all the steps above, then I recommend contacting our Customer Support Team for further assistance. Here's how: 

1. Go to the Help icon. 
2. Hit the Contact Us button. 
3. Give a brief description of the issue and tap Let's talk. 
4. Scroll down and choose to Get a callback. 

It's that easy! 

Let us know how it goes. We're always here to lend a helping hand. Take care!