List information

Hi there, WASpoke.

I can share information about your employee list in QuickBooks Desktop (QBDT).

In QBDT, pressing F2 or Ctrl+1 will open the Product Information window. This is where you see all the information on your QBDT.

It's possible that you have inactive employees in your file. To verify this, let's go to the Employees menu. Here's how to do it:

1. In QBDT, go to the Employees menu at the top, then Employee Center.
2. Proceed to the Employees tab, then select All Employees in the drop-down.
3. An inactive employee is indicated with an X mark.

To learn more about managing employees in QBDT, consider checking out these articles:

• Add your new employee to QuickBooks Payroll.
• Edit or change employee info in payroll.
• Fix a missing employee in QuickBooks Desktop Payroll.

I also recommend visiting our website for more tips and other resources you can use in the future: Self-help articles.

Please click the Reply button if you have more questions about this or anything else QuickBooks. I'm always ready to help. Keep safe.

Yes, I'm including inactive employees in my count.  List number with Ctrl1 still says the higher number when my count says 44.

Let's ensure QuickBooks Desktop shows the correct number of your employees list, WASpoke.

It's possible that your employees' list is damaged. That's why it's showing the incorrect number. Let's re-sort the list to fix the issue. You can follow the steps below:

1. From the Lists menu, select the list you need to re-sort.
2. Select the Include Inactive checkbox. If it's grayed out, there are no inactive names.
3. Go to the View menu, then select Re-sort Lists.
4. Select OK.
5. Close and reopen your company file.

For more details on how to fix odd behavior in your master name list, check out this article for your guide: Re-sort Lists In QuickBooks Desktop. However, if the issue persists, I suggest you use the verify rebuild tool to fix data issues within a company file: Verify And Rebuild Data In QuickBooks Desktop.

Furthermore, you may want to check out information on your payroll totals. I've added this article for your reference: Create A Payroll Summary Report In QuickBooks.

Keep in touch if you need additional assistance with your employees' list. We're always here to help.

Thank you for your reply.  I tried all these and still come up with the higher number when I do the Ctrl1.  It isn't that big of a deal but I did have to start a new QB file for this company a few years ago because their list total reached the limit.  I'm just trying to watch the total number and when this is such a discrepancy, it causes some concern.  And I'm trying to put off QB Enterprise for them as long as possible!

I appreciate you for following the steps provided by my peer above, @WASpoke.

Based on your statement, I take it that you have already tried running the Verify and Rebuild data tools to get this resolved. You can perform this to verify and determine the most commonly known data issues within your company file if you still need to do so. 

Otherwise, please ensure that your QuickBooks Desktop (QBDT) is up to date. Then, we can also try the File Doctor to fix company file issues in QBDT. Here's how:

1. Make sure to close QuickBooks.
2. Download the most recent version (1.5.0.0) of the QuickBooks Tool Hub and save the file where you can easily find it.
3. Open the downloaded file (QuickBooksToolHub.exe). Then, follow the on-screen steps to install it.
4. Double-click the icon on your Windows desktop to open the tool.
5. On the QuickBooks Tool Hub screen, go to the left panel and choose the Company File Issues tab.
6. Click the Quick Fix my File.
7. Select OK when it completes and launch your QuickBooks.

For more details about this process, please visit this article: Fix company file and network issues with QuickBooks File Doctor.

However, I recommend contacting our Technical Support Team if the issue persists. They'll be able to perform a screen-sharing session to investigate this behavior further.

Additionally, check out this article that'll help you keep track of your payroll and employee expenses in QBDT. This will help you focus on the information that matters most to your business: Customize payroll and employee reports.

Keep me posted if you still have questions or concerns about managing your employees in QBDT. I'll be around for you. Have a great day!