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S
Scoopbook
November 29, 2022
Question

List information

  • November 29, 2022
  • 1 reply
  • 4 views

When I do a Ctrl-1 and check my list information, it shows I have 249 employees when in actuality I have a total of 44.  I get this number by going to the employee list, selecting all employees anddo the count.  How does QB come up with the higher number?

1 reply

AlcaeusF
AlcaeusF
Level 14
November 30, 2022

Hi there, WASpoke.

 

I can share information about your employee list in QuickBooks Desktop (QBDT).

 

In QBDT, pressing F2 or Ctrl+1 will open the Product Information window. This is where you see all the information on your QBDT.

 

It's possible that you have inactive employees in your file. To verify this, let's go to the Employees menu. Here's how to do it:

 

  1. In QBDT, go to the Employees menu at the top, then Employee Center.
  2. Proceed to the Employees tab, then select All Employees in the drop-down.
  3. An inactive employee is indicated with an X mark.

 

To learn more about managing employees in QBDT, consider checking out these articles:

 

 

I also recommend visiting our website for more tips and other resources you can use in the future: Self-help articles.

 

Please click the Reply button if you have more questions about this or anything else QuickBooks. I'm always ready to help. Keep safe.

S
ScoopbookAuthor
December 1, 2022

Yes, I'm including inactive employees in my count.  List number with Ctrl1 still says the higher number when my count says 44.

MariaSoledadG
MariaSoledadGQuickBooks Team
QuickBooks Team
December 1, 2022

Let's ensure QuickBooks Desktop shows the correct number of your employees list, WASpoke.

 

It's possible that your employees' list is damaged. That's why it's showing the incorrect number. Let's re-sort the list to fix the issue. You can follow the steps below:

 

  1. From the Lists menu, select the list you need to re-sort.
  2. Select the Include Inactive checkbox. If it's grayed out, there are no inactive names.
  3. Go to the View menu, then select Re-sort Lists.
  4. Select OK.
  5. Close and reopen your company file.

 

For more details on how to fix odd behavior in your master name list, check out this article for your guide: Re-sort Lists In QuickBooks Desktop. However, if the issue persists, I suggest you use the verify rebuild tool to fix data issues within a company file: Verify And Rebuild Data In QuickBooks Desktop.

 

Furthermore, you may want to check out information on your payroll totals. I've added this article for your reference: Create A Payroll Summary Report In QuickBooks.

 

Keep in touch if you need additional assistance with your employees' list. We're always here to help.

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