Question

List information

Forum|Forum|3 years ago
November 29, 2022
1 reply
10 views

When I do a Ctrl-1 and check my list information, it shows I have 249 employees when in actuality I have a total of 44. I get this number by going to the employee list, selecting all employees anddo the count. How does QB come up with the higher number?

QuickBooks Desktop

AlcaeusF

Level 14

Hi there, WASpoke.

I can share information about your employee list in QuickBooks Desktop (QBDT).

In QBDT, pressing F2 or Ctrl+1 will open the Product Information window. This is where you see all the information on your QBDT.

It's possible that you have inactive employees in your file. To verify this, let's go to the Employees menu. Here's how to do it:

In QBDT, go to the Employees menu at the top, then Employee Center.
Proceed to the Employees tab, then select All Employees in the drop-down.
An inactive employee is indicated with an X mark.

To learn more about managing employees in QBDT, consider checking out these articles:

I also recommend visiting our website for more tips and other resources you can use in the future: Self-help articles.

Please click the Reply button if you have more questions about this or anything else QuickBooks. I'm always ready to help. Keep safe.

S

ScoopbookAuthor

Yes, I'm including inactive employees in my count. List number with Ctrl1 still says the higher number when my count says 44.

K

Kevin_C

Moderator

Thank you for your reply. I tried all these and still come up with the higher number when I do the Ctrl1. It isn't that big of a deal but I did have to start a new QB file for this company a few years ago because their list total reached the limit. I'm just trying to watch the total number and when this is such a discrepancy, it causes some concern. And I'm trying to put off QB Enterprise for them as long as possible!

I appreciate you for following the steps provided by my peer above, @Scoopbook.

Based on your statement, I take it that you have already tried running the Verify and Rebuild data tools to get this resolved. You can perform this to verify and determine the most commonly known data issues within your company file if you still need to do so.

Otherwise, please ensure that your QuickBooks Desktop (QBDT) is up to date. Then, we can also try the File Doctor to fix company file issues in QBDT. Here's how:

Make sure to close QuickBooks.
Download the most recent version (1.5.0.0) of the QuickBooks Tool Hub and save the file where you can easily find it.
Open the downloaded file (QuickBooksToolHub.exe). Then, follow the on-screen steps to install it.
Double-click the icon on your Windows desktop to open the tool.
On the QuickBooks Tool Hub screen, go to the left panel and choose the Company File Issues tab.
Click the Quick Fix my File.
Select OK when it completes and launch your QuickBooks.

For more details about this process, please visit this article: Fix company file and network issues with QuickBooks File Doctor.

However, I recommend contacting our Technical Support Team if the issue persists. They'll be able to perform a screen-sharing session to investigate this behavior further.

Additionally, check out this article that'll help you keep track of your payroll and employee expenses in QBDT. This will help you focus on the information that matters most to your business: Customize payroll and employee reports.

Keep me posted if you still have questions or concerns about managing your employees in QBDT. I'll be around for you. Have a great day!

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