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MCCM34
Level 1

Password reset quickbooks Desktop Pro 2014

I was sent the automated password re set  tool and it does not recognise my Licence No and account information 

Can someone please contact me - [email address removed] 

I cannot access my accounts 

 

 

10 Comments 10
Deity Alpha
Level 7

Password reset quickbooks Desktop Pro 2014

Can you access CAMPS and find your license code there?

https://camps.intuit.com

 

Another option, you can purchase a 3rd party service to reset the Admin password.

RogelioL
QuickBooks Team

Password reset quickbooks Desktop Pro 2014

Let's ensure you can reset your password so you'll be able to access your account, @MCCM34.

 

To start, I suggest logging in to CAMPs to ensure that your details match what you enter in the Automated Password Reset Tool:

  1. Go to camps.intuit.com
  2. Log in using your Intuit Account details. It might be different from your company file login.
  3. If you see multiple product options, choose QuickBooks Desktop to access CAMPs.

 

For further information, refer to this article: Change, manage, or update your Intuit account with CAMPs.

 

Once done, please check out this article for further information and detailed guidance about the password reset tool: Use the Automated Password Reset Tool for QuickBooks Desktop.

 

If the issue persists, I recommend contacting our QuickBooks Desktop Technical Support Team, as they have the necessary tools and expertise to pinpoint the root cause of this issue.

 

Additionally, this article can help you how to update or change your email address, user ID, password, and other information: Update or change your Intuit Account sign-in information.

 

Let me know if you require further assistance utilizing the password reset tool. Keep safe.

MCCM34
Level 1

Password reset quickbooks Desktop Pro 2014

This didn't work, sorry, I am in the UK

MCCM34
Level 1

Password reset quickbooks Desktop Pro 2014

Who are the 3rd party people plz - also, tried calling support and its not open

MCCM34
Level 1

Password reset quickbooks Desktop Pro 2014

I am struggling with what you have asked - every time i go in to intuit I have to make up a new password? is this right? 

 

The password I am having trouble with is to get into my actual QuickBooks program

Is there a number I can call please or a whatsapp number 

Deity Alpha
Level 7

Password reset quickbooks Desktop Pro 2014

@MCCM34 

As I know, CAMPS is not available for UK version and UK Support won't bother offering any help with QB Desktop. Your last resort is to purchase a third-party service to reset your password. Contact @Fiat Lux - ASIA for assistance.

MCCM34
Level 1

Password reset quickbooks Desktop Pro 2014

I have my licence code but the form on line I have to complete asks for a zip code - which i do not have.

GeorgiaC
QuickBooks Team

Password reset quickbooks Desktop Pro 2014

Hi MCCM34, your Intuit account allows you to manage a single login for all of your Intuit/QuickBooks products. 

 

So that we can verify some account-specific information to support you further, please contact our UK team on 0808 234 5337 (8 AM to 7 PM, Monday to Friday). Alternatively, we also have live messaging available 8.00 AM - 10.00 PM Monday to Friday, 8.00 AM - 6.00 PM Saturday & Sunday.

MCCM34
Level 1

Password reset quickbooks Desktop Pro 2014

UK cannot help - they have advised speaking to Security in the USA - my data is on this package/program - 10years of data, I cannot upload it to the new online I had to purchase on Tuesday, so I now have a new online QB with no data!! Crazy!

 

Deity Alpha
Level 7

Password reset quickbooks Desktop Pro 2014

@MCCM34 

Have you contacted Fiat Lux? I'm sure they can help solve your problem.

 

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