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jh2399
Level 2

QuickBooks Automatic Backup

Hello Everyone.

 

I am running the QuickBooks Premier 2019 (the desktop version of QuickBooks) in multi-user mode, and in the past my automatic backups were running, and apparently about two months ago they quit working. Thankfully we have other albeit less accessible forms of backup so we were still able to restore from that. How do I go about fixing this? Is there something I have to do on my PC, or maybe the server where QuickBooks is running?

 

I've attached some photos of how I have everything setup. Any help would be appreciated!

Quickbooks Automatic Backup-1 Quickbooks Automatic Backup-2 Quickbooks Automatic Backup not Running

Solved
Best answer September 08, 2020

Best Answers
jh2399
Level 2

QuickBooks Automatic Backup

While I appreciate the responses from the QuickBooks team, the solution for me was as follows:

 

I followed the directions of the individual at THIS POST which was essentially to open your task scheduler on the machine where you're trying to setup the automated backups and change the option that says "Configure For:" to "Windows 10" on the task titled <Your Company File Name> ##########.

 

If I didn't find that post I would have never found the connection, as we upgraded all of our machines to Windows 10 in July.

View solution in original post

11 Comments 11
Pabz_L
QuickBooks Team

QuickBooks Automatic Backup

Hello, @jh2399.

 

Thank you for sharing detailed information. Let me provide you some troubleshooting steps that will help you fix this issue on your Intuit Data Protect.

 

First, you’ll have to update your QuickBooks to the latest release.

 

Here’s how.

 

  1. Open your QuickBooks Desktop. 
  2. Click the Help button located at the top.
  3. Select Update QuickBooks Desktop.
  4. Click the Update Now tab, and scroll down and put a checkmark on Data Protect.
  5. Then, click the Get Updates button.

 

Once done, update your Intuit Data Protect to the latest release to avoid errors or unexpected behaviors. This will also ensure that your backups go smoothly.

 

  1. On your desktop toolbar, select the up arrow ^ It’s usually in the lower-right corner near the clock, and look for Intuit Data Protect icon.
  2. Right-click on the icon and select About Intuit Data Protect.
  3. Click the Update button.

 

I’m adding here an article on how to fix issues when you can’t back up your QuickBooks Desktop file with Intuit Data Protect: Troubleshoot Intuit Data Protect

 

Please leave a comment below if you need further assistance. I am here to help. Keep safe.

jh2399
Level 2

QuickBooks Automatic Backup

My QuickBooks says that it already has Intuit Data Protect installed, however, I don't have any process like that running in my taskbar, or do I see anything called that installed in my QuickBooks folder.

jh2399
Level 2

QuickBooks Automatic Backup

.

CharleneMae_F
QuickBooks Team

QuickBooks Automatic Backup

Allow me to jump in on this thread, jh2399.

 

Once you're done setting up Intuit Data Protect (IDP), it will automatically start every time you open QuickBooks or your computer. You don't have to perform anything to get a backup. If it won't start up, we'll have to set up the IDP again.

 

Here's how:

  1. Open QuickBooks on the computer or server that stores your file. If you don't know where that is, press F2 in QuickBooks.
  2. Go to the File menu. 
  3. Select Back Up Company and then Set Up/Activate Online Backup.
  4. Sign in with the email you used when you signed up. 
  5. Once the setup is complete, select Continue.
  6. Select your QuickBooks company file, then select Continue. If you have the entire PC plan, select the folders you want to back up. Then, select Continue.
  7. Select the checkbox for Back up local selected documents, then select Continue.
  8. Choose the files and folders you’d like to back up, then select Continue.
  9. Schedule your daily backup, then select Continue.
  10. Set up your notifications settings, then select Continue.

 

The first backup may take several hours. It depends on the number of files and their size.

 

Since IDP backs up your files and folders automatically, you can also back up manually at any time.

 

Additionally, just in case you can’t back up your QuickBooks Desktop data file with IDP, you can check out this article to fix this: Can't back up with Intuit Data Protect?.

 

I'm always here to lend a hand if you need help with QuickBooks. Keep safe.

jh2399
Level 2

QuickBooks Automatic Backup

While I appreciate the responses from the QuickBooks team, the solution for me was as follows:

 

I followed the directions of the individual at THIS POST which was essentially to open your task scheduler on the machine where you're trying to setup the automated backups and change the option that says "Configure For:" to "Windows 10" on the task titled <Your Company File Name> ##########.

 

If I didn't find that post I would have never found the connection, as we upgraded all of our machines to Windows 10 in July.

View solution in original post

rpspiker
Level 1

QuickBooks Automatic Backup

Open Task Scheduler

Go to the QB Backup task

Open task properties

On the General Page at the bottom is an option for Configure For: 

    Use the drop down and select Windows 10

 

 

kdoggg
Level 1

QuickBooks Automatic Backup

Task Scheduler -> QB backup task -> Edit properties

You many also need to change the task to you as administrator.

taskSchedulerProperties.png

Leo_N
Level 2

QuickBooks Automatic Backup

Hmm, I changed mine to the "Windows 10" setting and it is still not running, I am getting an "0x2" as the last run result in the task scheduler.

 

 

JenoP
QuickBooks Team

QuickBooks Automatic Backup

Hi there, Leo_N.

 

It looks like we have an open investigation about scheduled backup that are not running in Windows 10. Please reach out to out Technical Support Team so they can get your account details and add you to the list of affected users. 

 

Here's how to reach out to them:

 

  1. Go to the Help menu, then select QuickBooks Desktop Help.
  2. Select Contact Us.
  3. Give a brief description of your issue, then select Let's talk and then choose a way to connect.

 

In the meantime, you can manually create the backup file while the issue is being worked on. Here's an article as a guide: Back Up Your QuickBooks Desktop Company File

 

Let me know if you have any other questions while working in the program. 

livesynconline
Level 1

QuickBooks Automatic Backup

getting same error after making change to Windows 10. Any solution?

livesynconline
Level 1

QuickBooks Automatic Backup

hi did you resolve? I'm getting same 0x2 error.

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