QuickBooks Automatic Backup

Hello, @jh2399.

Thank you for sharing detailed information. Let me provide you some troubleshooting steps that will help you fix this issue on your Intuit Data Protect.

First, you’ll have to update your QuickBooks to the latest release.

Here’s how.

1. Open your QuickBooks Desktop. 
2. Click the Help button located at the top.
3. Select Update QuickBooks Desktop.
4. Click the Update Now tab, and scroll down and put a checkmark on Data Protect.
5. Then, click the Get Updates button.

Once done, update your Intuit Data Protect to the latest release to avoid errors or unexpected behaviors. This will also ensure that your backups go smoothly.

1. On your desktop toolbar, select the up arrow ^ It’s usually in the lower-right corner near the clock, and look for Intuit Data Protect icon.
2. Right-click on the icon and select About Intuit Data Protect.
3. Click the Update button.

I’m adding here an article on how to fix issues when you can’t back up your QuickBooks Desktop file with Intuit Data Protect: Troubleshoot Intuit Data Protect. 

Please leave a comment below if you need further assistance. I am here to help. Keep safe.

My QuickBooks says that it already has Intuit Data Protect installed, however, I don't have any process like that running in my taskbar, or do I see anything called that installed in my QuickBooks folder.

.

Allow me to jump in on this thread, jh2399.

Once you're done setting up Intuit Data Protect (IDP), it will automatically start every time you open QuickBooks or your computer. You don't have to perform anything to get a backup. If it won't start up, we'll have to set up the IDP again.

Here's how:

1. Open QuickBooks on the computer or server that stores your file. If you don't know where that is, press F2 in QuickBooks.
2. Go to the File menu. 
3. Select Back Up Company and then Set Up/Activate Online Backup.
4. Sign in with the email you used when you signed up. 
5. Once the setup is complete, select Continue.
6. Select your QuickBooks company file, then select Continue. If you have the entire PC plan, select the folders you want to back up. Then, select Continue.
7. Select the checkbox for Back up local selected documents, then select Continue.
8. Choose the files and folders you’d like to back up, then select Continue.
9. Schedule your daily backup, then select Continue.
10. Set up your notifications settings, then select Continue.

The first backup may take several hours. It depends on the number of files and their size.

Since IDP backs up your files and folders automatically, you can also back up manually at any time.

Additionally, just in case you can’t back up your QuickBooks Desktop data file with IDP, you can check out this article to fix this: Can't back up with Intuit Data Protect?.

I'm always here to lend a hand if you need help with QuickBooks. Keep safe.

Open Task Scheduler

Go to the QB Backup task

Open task properties

On the General Page at the bottom is an option for Configure For: 

    Use the drop down and select Windows 10

Task Scheduler -> QB backup task -> Edit properties

You many also need to change the task to you as administrator.

Hmm, I changed mine to the "Windows 10" setting and it is still not running, I am getting an "0x2" as the last run result in the task scheduler.

Hi there, Leo_N.

It looks like we have an open investigation about scheduled backup that are not running in Windows 10. Please reach out to out Technical Support Team so they can get your account details and add you to the list of affected users. 

Here's how to reach out to them:

1. Go to the Help menu, then select QuickBooks Desktop Help.
2. Select Contact Us.
3. Give a brief description of your issue, then select Let's talk and then choose a way to connect.

In the meantime, you can manually create the backup file while the issue is being worked on. Here's an article as a guide: Back Up Your QuickBooks Desktop Company File. 

Let me know if you have any other questions while working in the program. 

getting same error after making change to Windows 10. Any solution?

hi did you resolve? I'm getting same 0x2 error.

I'm also having this issue.  Any solutions?

Has there been any solution?  The problem used to be an incorrect setting under Task Manager for "Configure For", but now even with that fix, I'm getting a last run error of 0x2.

Please advise!

Hello everyone, 

Thank you for reaching out to us here in the QuickBooks Community about the issue. I'm here to share some updates about the automatic backup in QuickBooks Desktop.

The investigation regarding the scheduled backup is still open and unresolved. As of now, there's no solution or suggested workaround provided yet by our product engineers.

In the meantime, I encourage affected users to contact our QuickBooks Support Team. Our team will send out notification emails to those on the list of affected users.

In case the problem persists, you can reach our support team by requesting a callback. Our Customer Support Team for Pro, Premier, and Plus is available from 6 AM - 6 PM PT (Monday - Friday). For Enterprise, any time, any day.

In case some users need the steps to get a hold of a specialist, here's how:

1. Open QuickBooks Desktop.
2. Click the Help tab at the top menu bar.
3. Select QuickBooks Desktop Help.
4. Enter your concern, then hit Continue.
5. Choose Get a callback.

A feature called Auto Data Recovery (ADR) is available in QuickBooks Desktop. To learn more about how you can recover recent transactions, I've attached this article: Recover lost data with QuickBooks Auto Data Recovery.

Reach out by clicking the Reply option anytime you have additional questions about creating a backup copy. I'm always ready to help. Take care.

Thanks for the update, but this issue has been ongoing for YEARS.  I doubt Intuit is serious about looking at this.  The issue seems two fold:

1) The Task Scheduler task is added by Quickbooks using the wrong "Configure For" setting.  It appears this setting should be "Windows 10", but the QB backup/scheduling wizard creates it as "Windows Server 2003, Windows XP or Windows 2000".

This issue has been repeatedly documented since 2018 (https://quickbooks.intuit.com/learn-support/en-us/install/scheduled-backups-are-not-working-in-windo...) , yet despite yearly updates, it is never addressed.  Your users are doing the work for your developers, but it seems to be falling on deaf ears.

2) Even though in QB versions prior to 2022, the above fixed worked, after this year's update (to QB 2022), the backups were failing with a status code of 0x2 in the Task Manager.

After hours of hair pulling, I *think* I found the solution, by defining the backup location (network drive) using UNC (ie: "//server/sharename") rather than using a Mapped drive letter (which worked fine in the past).  This seems to work now, but I have to give it a couple days to ensure that my settings (max number of backups, scheduling, etc, are being honored).

I truly don't understand why Intuit cannot release (or document the existing AutoBackupEXE.exe) a standalone executable that we could run via a batch file, etc.  It appears that the existing EXE file has no options, and no debugging/error output that could help diagnose these issues.  The only command line option seems to be an obscure number, presumably so it can cross reference the desired settings within QB?

Apologies for my frustration but our experience with Intuit (after being a client for 10+ years) is that support is slow, and often ignores the actual problem at hand.

Hello, cancodr. 

We recognize your insights, and I am happy that you were able to find a solution. And thank you for sharing it in the Community. This will also help other users who experienced the same problem as yours. 

I recommend visiting the following article to know what to do if you encounter lost data in QuickBooks: Recover lost data with QuickBooks Auto Data Recovery. 

Feel free to post here if you have further questions. I'll be around to help. Take care always.

If you are in an Active Directory Environment, QB will default to trying to save the backup as a local computer user. Since I am trying to save the backup on a shared drive, I found that appending the Domain name to the User name allowed the backup to proceed with the correct credentials. 

Editing the backup in Task scheduler allows you to change who the task runs as. In my case it was Administrator, and I changed it to MYDOMAIN\Administrator.

I hope this helps someone.

Another version, same problem.

We recently upgraded to QB Desktop Pro 2023.  As always, the installer kills the previous scheduled tasks.  As always, QB incorrectly sets up the "Configured For" field.  As always, the mapped drive letters don't work, so you must use the UNC path.

I had to look up my own post on how to fix this......again.

Intuit: why do you have such high contempt for your own, paying clients?  The fact that you own user community has had to identify the problem, and find a solution, which you refuse to implement in multiple subsequent product versions is unexcusable.

Ours was not running as well--error (0x2).  I was spinning my wheels for a while, and finally realized that the simple problem was that backup drive was full.  Just another thing to check...