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J
jh2399
September 3, 2020
Solved

QuickBooks Automatic Backup

  • September 3, 2020
  • 2 replies
  • 15 views

Hello Everyone.

 

I am running the QuickBooks Premier 2019 (the desktop version of QuickBooks) in multi-user mode, and in the past my automatic backups were running, and apparently about two months ago they quit working. Thankfully we have other albeit less accessible forms of backup so we were still able to restore from that. How do I go about fixing this? Is there something I have to do on my PC, or maybe the server where QuickBooks is running?

 

I've attached some photos of how I have everything setup. Any help would be appreciated!

Best answer by jh2399

While I appreciate the responses from the QuickBooks team, the solution for me was as follows:

 

I followed the directions of the individual at THIS POST which was essentially to open your task scheduler on the machine where you're trying to setup the automated backups and change the option that says "Configure For:" to "Windows 10" on the task titled <Your Company File Name> ##########.

 

If I didn't find that post I would have never found the connection, as we upgraded all of our machines to Windows 10 in July.

2 replies

Pabz_L
Pabz_L
September 3, 2020

Hello, @jh2399.

 

Thank you for sharing detailed information. Let me provide you some troubleshooting steps that will help you fix this issue on your Intuit Data Protect.

 

First, you’ll have to update your QuickBooks to the latest release.

 

Here’s how.

 

  1. Open your QuickBooks Desktop. 
  2. Click the Help button located at the top.
  3. Select Update QuickBooks Desktop.
  4. Click the Update Now tab, and scroll down and put a checkmark on Data Protect.
  5. Then, click the Get Updates button.

 

Once done, update your Intuit Data Protect to the latest release to avoid errors or unexpected behaviors. This will also ensure that your backups go smoothly.

 

  1. On your desktop toolbar, select the up arrow ^ It’s usually in the lower-right corner near the clock, and look for Intuit Data Protect icon.
  2. Right-click on the icon and select About Intuit Data Protect.
  3. Click the Update button.

 

I’m adding here an article on how to fix issues when you can’t back up your QuickBooks Desktop file with Intuit Data Protect: Troubleshoot Intuit Data Protect. 

 

Please leave a comment below if you need further assistance. I am here to help. Keep safe.

J
jh2399Author
September 3, 2020

My QuickBooks says that it already has Intuit Data Protect installed, however, I don't have any process like that running in my taskbar, or do I see anything called that installed in my QuickBooks folder.

C
CharleneMaeFQuickBooks Team
QuickBooks Team
September 3, 2020

.


Allow me to jump in on this thread, jh2399.

 

Once you're done setting up Intuit Data Protect (IDP), it will automatically start every time you open QuickBooks or your computer. You don't have to perform anything to get a backup. If it won't start up, we'll have to set up the IDP again.

 

Here's how:

  1. Open QuickBooks on the computer or server that stores your file. If you don't know where that is, press F2 in QuickBooks.
  2. Go to the File menu. 
  3. Select Back Up Company and then Set Up/Activate Online Backup.
  4. Sign in with the email you used when you signed up. 
  5. Once the setup is complete, select Continue.
  6. Select your QuickBooks company file, then select Continue. If you have the entire PC plan, select the folders you want to back up. Then, select Continue.
  7. Select the checkbox for Back up local selected documents, then select Continue.
  8. Choose the files and folders you’d like to back up, then select Continue.
  9. Schedule your daily backup, then select Continue.
  10. Set up your notifications settings, then select Continue.

 

The first backup may take several hours. It depends on the number of files and their size.

 

Since IDP backs up your files and folders automatically, you can also back up manually at any time.

 

Additionally, just in case you can’t back up your QuickBooks Desktop data file with IDP, you can check out this article to fix this: Can't back up with Intuit Data Protect?.

 

I'm always here to lend a hand if you need help with QuickBooks. Keep safe.

J
jh2399AuthorAnswer
September 8, 2020

While I appreciate the responses from the QuickBooks team, the solution for me was as follows:

 

I followed the directions of the individual at THIS POST which was essentially to open your task scheduler on the machine where you're trying to setup the automated backups and change the option that says "Configure For:" to "Windows 10" on the task titled <Your Company File Name> ##########.

 

If I didn't find that post I would have never found the connection, as we upgraded all of our machines to Windows 10 in July.

    R
    rpspiker
    November 21, 2020

    Open Task Scheduler

    Go to the QB Backup task

    Open task properties

    On the General Page at the bottom is an option for Configure For: 

        Use the drop down and select Windows 10

     

     

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