added vs matched deposits

Let me provide some information on how bank feeds work in QuickBooks Online (QBO). 

When connecting your bank and credit card accounts to QBO, it downloads your recent bank and credit card transactions. Then, it automatically matches them with any records you’ve created in QuickBooks. If it can't find a match, it creates a new record for you where you can review and approve the work.

In your case, it's possible you created bank rules which automatically categorize transactions from your bank. You can view which downloaded transactions were recognized by a bank rule. In the For review tab, select Recognized from the All transactions dropdown menu. This list all transactions that were recognized by any bank rule and you'll see a "Rule" label added to the transaction. You can check out this article for more details: Set up bank rules to categorize online banking transactions in QuickBooks Online.

Once done, we can Undo the transactions and add or match them again with the correct ones in QuickBooks. Here's how:

1. Go to Bookkeeping then Transactions then select Bank transactions, or go to Banking.
2. Select the tile for the bank or credit card account you downloaded the transaction from.
3. Click the Categorized tab.
4. Find the transaction you want to unmatch.
5. Select the blue transaction link in the Added or Matched column to see the matched transaction.
6. Click Undo from the Action column.
    

By doing this, the payments will be posted accurately and the balances will match (both for bank balance and chart of accounts). I've included this article for more information: Categorize and match online bank transactions in QuickBooks Online. You can also check out this link once you're ready to reconcile an account in QuickBooks Online.

For other banking concerns, just leave a comment below and I'll get back to you as soon as possible. Take care and have a great day. 

When I select Undo in the Action column, the bank balance and chart of account balance match but the invoices show they have not been paid. Each payment appears in the For Review tab and prompts me to match the payment with invoiced amount.  

Vicious cycle

Thanks for getting back to us, CSBRestoration. I'm here to help you match bank transactions in your account.

As QuickBooks bank feeds allow your banking and credit card transactions to be reviewed and categorized, it is best to ensure banking entries are matched to make your bank and QuickBooks balance accurate. In your case, since undoing the invoice transaction from the Categorized tab prompts you to match the payment with the invoiced amount, you can confirm this match to ensure this invoice entry is categorized accordingly with the payment transaction. This way, this helps your banking feeds and amounts balance.

Also, you'll want to review and fix your accounts before reconciling if you'll encounter differences in your bank balances. 

Moreover, you can visit this guide to help you fix errors after reconciling your accounts: Fix issues at the end of a reconciliation in QuickBooks Online.

Feel free to reply in this thread if you have any additional concerns when categorizing bank transactions. We'll be around whenever you need further help. Keep safe!

Undoing the transaction does prompt me to match the payment but it still gets categorized as added and the balances don't match.

Thanks for getting back with the Community, CSBRestoration.

To rule out the possibility of a problem with your bank feed, I'd recommend disconnecting and reconnecting the account.

Here's how:
 

1. In your left navigation bar, go to Bookkeeping, Transactions, then Banking.
2. Click an account's tile to select it.
3. Use the Pencil (✎) icon and hit Edit account info.
4. Tick your Disconnect this account on save checkbox. If you don't see this option, it means QuickBooks is currently downloading new transactions. It will appear once the update finishes.
5. Select Save and Close.

Also, after undoing a matched transaction, you can match it again from your For review screen:
 

I've additionally included a detailed resource about matching transactions which may come in handy moving forward: Categorize online bank transactions

I'll be here to help if there's any additional questions. Have an awesome Friday!

Disconnecting and reconnecting the account leaves me with every transaction in the For Review tab with the only option as Add; not Match. There are also no transactions in the bank register now.