Condensing QuickBooks Company File

Thank you for dropping by the Community, Steverguy.

I can see that you're having challenges condensing your file. Let's work together to find a resolution for this issue.

If your company file is hosted on the server, use the backup copy to move your data to the desktop. Before we start, I recommend to prepare the following:

• Your computer meets the system requirements.
• Download your version of QuickBooks Desktop and save the file somewhere you can find it (like your Windows desktop).
• Product and license number

When your're ready, let's go ahead and install your QuickBooks. Here's how: 

1. Open the file QuickBooks.exe.
2. Follow the on-screen instructions and accept the software license agreement.
3. Click Next and enter your product and license numbers.
4. Choose Next and choose which installation type you'd like to perform: Express install (first-time user) and Custom and Network install.

You can browse through this article for detailed instructions: Install QuickBooks Desktop.

 After completing the installation, QuickBooks will prompt you to activate and update the software. Next, open the company file and run the Rebuild Data utility three times.

 When you're done, condense your data again. If none of these suggestions work, I advise contacting our Technical Support Team for further assistance. They'll perform a screen-sharing session to check for any corrupted entries.

Here's how to get the contact details:

1. Open your QuickBooks and head to the Help menu at the top to select QuickBooks Desktop Help.
2. This action will take you to the Have a question? window.
3. Select Contact Us give a brief description of your issue and click the Continue button.
4. Log in to your Intuit account.
5. If you don't have an account, choose Create a new account.
6. From there, select Continue and then Continue with my account.
7. We'll email you a single-use code and input the number.
8. If you have more than one account, select the one you want to use and Continue.
9. Press the Continue button.
10. Pick chat with us to start a conversation, or Have us call you to speak with an agent. 

See this article for more about the support hours for each QuickBooks version: Contact QuickBooks Desktop support.

I've added some resources that discuss how to identify the root cause of specific errors in QBDT and provide step-by-step instructions to resolve them. Feel free to review each one to learn more about the process:

• Find QBWin.log or QuickBooks.log files
• Fix QBWin.log errors

If you come across any problems or errors with your data in the future, these articles provide solutions on how to resolve them:

• Fix data damage on your QuickBooks Desktop company file
• Re-sort lists in QuickBooks Desktop

Keep in touch if you still need further assistance get rid of transactions on a specific period or other QuickBooks concerns. I'll be glad to lend a helping hand. Have a good one, Steverguy.

@Steverguy 

There is corrupt data from 1/1/2018 onwards (e.g. negative inventory). You will need to purchase a third party condensate service.

Thank you for your help.  I'm trying to set up the best time to contact support.

Do I need to be in single user mode for them to help me?  We're using Enterprise, and have a team of individuals using QuickBooks throughout the day.  My goal is to get to the bottom of the issue with as little disruption as possible.

Thank you,

Steve

I'm not sure the Support team can fix it. You can contact them to confirm.

Another option, consider purchasing a third-party service as mentioned earlier and have them repair your file over the weekend to reduce your downtime.

Thanks for your responses, I appreciate it!  - It sounded like maybe they could remote in and find and possibly find a fix.  It seemed like a good first step.

That being said, I'll look to see what third party options are out there just in case.

Thank you again for your help!

@Steverguy 

Contact me in private and we can help to condense your file over the weekend.