critical fixes update

I appreciate you for going through the steps on updating your company file, @LANDYRAY.

The error is caused when an update isn't getting installed properly. Let's walk through some steps to try and get this resolved for you. 

When obtaining the most updated release for QuickBooks Desktop, please make sure to enable the Reset Update option. It usually fixes issues related to any critical update, as well as other possible errors within the product. In case you need the steps, here's how:

1. Click the Help tab at the top menu bar and select Update QuickBooks Desktop.
2. Go to the Update Now tab.
3. Put a checkmark on the box beside Reset Update.
4. Hit Get Updates. 

I've also attached an article about installing product updates, like how you can resolve the error messages when performing the process: Resolve error 15XXX when downloading QuickBooks Desktop updates.

Also, you may consider reading helpful articles that can guide you in managing your books on QuickBooks Desktop. This includes topics such as setting up and connecting apps, tracking employees' time, setting up online payments, etc.: 

• Accomplish more, faster, with QuickBooks Desktop 2022
• QBDT help articles

Please keep me posted if you have any other concerns about your QuickBooks data. I want to make sure everything is taken care of for you. Have a good one, @LANDYRAY.

I checked off Reset Update and clicked Update Now.  Same issue with "critical fixes".  It acts like it's downloading something, gets all the way to 100% done, then says "Nothing New Downloaded".  If there was nothing new downloaded, then why would it start progressing the percentage and kbs while checking?

This sounds frustrating, @LANDYRAY.

However, this behavior may be expected.  Let's make sure there's an update that is needed.  If you have QuickBooks Desktop 2020, the release is R13, which was available in October. Here's how you can find out which release you currently have:

1. Open QuickBooks Desktop.
2. Press the F2 key.
3. Look for your product name, product number, and license number in the Product Information window.
4. Look for your release at the end of the product name.

If you're already on R13, then there's no update available. However, if you're on a previous release and experiencing this, you'll need to reach out to support.  

I'm including a helpful article for you as well: Update QuickBooks Desktop to the latest release.

Let me know how this goes, so we can discuss the next steps! I look forward to hearing from you.

It does show R13

I'm glad to hear this, @LANDYRAY.

This means you're up to date. It's normal for the system to check for an update, which is what you're seeing. 

Let me know if I can help with anything else, I'm here!

I cannot get the Critical Fix to update.  I have closed QuickBooks three (3) times and restarted my computer once.  It is stuck on 'Install Pending'.  I ordered $153.00 worth of 1099's that I cannot use and tomorrow is the mailing deadline.  Looking at all the posts on QuickBooks support it seems that the 1099-NEC printing problem has been going on for quite sometime and yet it is still not fixed by the tax filing deadline.  Unacceptable.

Hi there, janconstacctg.  

I understand you need to be able to file the 1099-NEC forms since it’s time for tax filing. We need to make sure first, you have the latest release version of your QuickBooks Desktop. Press the F2 button on your keyboard to see the details. Below are the releases required to print 1099 NEC forms in QuickBooks Desktop Windows: 

• 2022 - R3_71 (or later)
• 2021 - R8_62 (or later)
• 2020 - RR13_39 (or later)
• 2019 - R16_55 (or later)

QuickBooks Desktop for Mac: 

• 2022 - R4 (or later)
• 2021 - R8 (or later)
• 2020 - update coming soon
• 2019 - update coming soon 

Check these links if you need help in updating your QuickBooks Desktop: 

• Get the latest payroll tax table update

• Update QuickBooks Desktop to the latest release

However, If you're still getting the same result even the release is on the list above, I recommend contacting our QuickBooks Support Team. This way, they can further check on this matter and help you print the 3 part 1099 NEC on your QuickBooks Desktop. To reach them, follow the steps below:

1. Go to the Help icon and select QuickBooks Desktop Help.
2. Click Contact Us.
3. Write your concerns in the description box, then select Continue.
4. Select which one of the support options you'd like to use.

You might want to learn more about 1099 forms. This article will provide you the detailed information: Get answers to your 1099 questions. 

I'll be around if you have any other questions about printing your 1099s or about QBDT. The Community is always open to assist you. Keep safe everyone!

I am having the same constant error.  I have tried resetting the updates numerous times, but that DOES NOT WORK.   VERY ANNOYING!  Support is not helpful so I guess will have to live with the defect

I appreciate you for trying the steps shared above, Wally CPA.

Let me route you to the correct support.

Since the same issue persists even after running some troubleshooting steps, I'd recommend reaching out to our phone support team. An agent can do a screen share to check your program further.

Once everything's good, you can take a look at this reference for more information about 1099s: Get answers to your 1099 questions.

Keep me posted whenever you have questions about QuickBooks. I'll be around to help you!

@Wally CPA 

Which QBD year version do you have?

It's kinda dumb that there's been no progress on this topic in over a year.  Just upgraded to 2023 Desktop Pro and installed all the updates - but (as this thread describes... stilll....)  the "Critical updates" keeps downloading, ?installing?, finishing ... and coming up again, and again, and again.

We value your experience, @GARFOOTE. I can share a couple of troubleshooting steps to resolve it.

When this problem occurs, we'll have to ensure we're getting the correct release version. For QuickBooks Desktop (QBDT) 2023, the latest is R5_9, released a few days ago. Feel free to press F2 to check the release version from the Product Information window. Please see the QBDT 2023 release notes article for more details.

If the system is up-to-date, it's normal for QBDT to scan for updates. To stop receiving automatic critical updates, I recommend turning it off. This way, QuickBooks will prevent prompting the system to download them if you decide to patch them manually. Here's how:

1. Go to Help and then select Update QuickBooks Desktop.
2. From the Options tab, tick No.
3. Hit Close.

If the system greyed out the option from the Options tab, you can refer to TJames' recommended steps to turn off automatic system updates.

Please know that it is still important to toggle Automatic updates, ensuring you're receiving critical updates moving forward automatically. You can follow the same steps above but tick Yes in step 2.

Once all is good, you'll have to download the updates in the system or get updates from our download site by hand. Take a look at this article for more info: Update QuickBooks Dektop to the latest release.

However, if the same thing happens, I recommend using QuickBooks Tool Hub. This tool can help fix various unknown system issues.

Please let us know if you have other system issues or update concerns. We're always here to assist. Stay safe and well.

That doesn't al all directly address the issue. Turning off updates isn't (at all) a solution to Critical updates repeatedly downloading without apparent installation.

I understand the significance of preventing QuickBooks from showing critical updates and allowing you to have control over installing the updates, GARFOOTE.
 

We always want you to have a more stable and secure software environment. Thus, keeping your company file up-to-date is our priority. QuickBooks typically scans for fixes and initiates updates. Scanning for critical updates in QuickBooks Desktop is important for several reasons including, security, bug fixes, feature enhancements, compliance, and compatibility.

While automatic updates offer many benefits, were you able to follow the steps/link to turn off the automatic updates provided by my colleague? If not, there's another alternative approach to avoid receiving critical updates repeatedly. Go to the Help menu and open the Update QuickBooks Desktop window. Then, pick Options locate the update folder under Download location.

Then, navigate to the folder and delete the contents there. Once done, deny writes permissions to the folder. Right-click the folder Properties> Security>Edit. 

Afterward, you have the option to change permissions so the system will not automatically run updates. Make sure to hit the Apply button to reflect the changes.

I'll include this article that provides more information on automatic downloads: Update QuickBooks Desktop to the latest release.

Please feel free to share any additional concerns or questions you may have. We're here to provide you with the necessary details.

I'm puzzled why you think the topic of my question is automatic updates.  

The topic is why the critical updates repeatedly shows as available, even after repeated attempts to install this manually.

I hear your sentiments, and It seems there was a misunderstanding in the previous responses, @GARFOOTE.

You can count on me to ensure that you are routed to the right support, dedicated to promptly resolving this issue.

Given that the critical updates continue to show as available, I suggest contacting our support team directly. They possess the necessary tools to examine your account securely, investigate this matter, and offer a resolution.

Here's how: 

1. Open QuickBooks.
2. Navigate to Help, then select QuickBooks Desktop Help/Contact Us.
3. Click Contact Us.
4. Give a brief description of your issue, then select Continue.
5. Sign in to your Intuit account, select Continue and then click Continue with my account.
6. Select to Chat with us or Have us call you.

If you come across any potential data issues, feel free to refer to the solutions provided in this article for guidance: Fix data damage on your QuickBooks Desktop company file.

If you need further assistance or have additional questions, please don't hesitate to ask. I'll be around to help you. Stay safe!

• My Quickbooks version shows Desktop Pro Plus 2023 Release R5P (64-bit), Activated, R5_9 (by the way, calling in to tech support, they didn't check this)
• I was directed instead, rather than going to the Quickboosk-internal Update function - to proceed to this URL and click on "Get the latest updates" (btw, your forum messaging insert/edit image function is broken; it says "You must be signed in to add attachments" - but I AM signed in...)

  • https://downloads.quickbooks.com/app/qbdt/products?productName=QuickBooks%20Desktop%20Pro&edition=&v...

• Zero clue why any priormoderator / responder to this thread wouldn't suggest the "Get the latest updates" function, unless the phone support guy was just trying to throw me a bone and get rid of me.

What he saw, was just what he said: "clicked Update Now.  Same issue with "critical fixes".  It acts like it's downloading something, gets all the way to 100% done, then says "Nothing New Downloaded". "

... and it (still) does that, with 2023 Desktop.  Lather rinse repeat.  If the program is on the most recent version, then Updates shouldn't see anything to download (acts like it's downloading ("critical fixes"), gets all the way to 100% done, then says "Nothing New Downloaded".)

What is the solution to this (given that calling in did NOTHING - we still had the issue while I was online with them - and STILL HAVE the issue.   This cannot require a call to some seemingly random know-nothing support person - this needs to be ESCALATED to U.S. Domestic support.

@GARFOOTE 

Are you running QBD 2023 on Win 11?

Have you tried to reinstall your QBD Pro program?

You may also consider to install and run the trial version of QBD 2023 Enterprise at the same time to compare.

Thanks for the update, GARFOOTE. We hear your sentiments. We're here to share some troubleshooting steps to help you sort things out.

We can see how beneficial it is to use our program without issues. 

In this case, we can try to do the Verify and Rebuild process to help fix unusual issues like behaviors on your QuickBooks Desktop account, like missing data and other features that don't run as designed.

Here's how to verify data:

1. Go to the File menu and select Utilities.
2. Choose Verify Data, then tap OK to close all windows. If you see the prompt Your data has failed the integrity check, it needs to rebuild your file. If there are no problems with your data, it's all done.

If there are problems with your company file, you have to rebuild it. See the steps below:

1. Go to the Files menu and select Utilities.
2. Choose Rebuild Data, and then click OK.
3. Tap OK to make a backup to prevent data loss along the process.
4. Hit OK to continue the rebuild process.

For more insights about the verify and rebuild process, you can check out this article: Verify and Rebuild data.

If the issue persists, we recommend continuing to work with our Technical support team. The Community is a public forum. That said, we're unable to share any confidential information. I'd suggest you continue working with our support team. They can guide you through the process. You can also request a screen-sharing session to advise you further on your concern.

Here's how:

1. Go to Help, then select QuickBooks Desktop Help.
2. Select Contact Us.
3. Please give a brief description of your issue, then select Let's Talk, and then choose a way to connect.

Please check out this article for QuickBooks support hours:  Contact QuickBooks Desktop Support.

We'll also include these links for more fixes and troubleshooting processes to fix company file issues in QuickBooks Desktop:

• Fix data damage on your QuickBooks Desktop company file
• Fix common problems and errors with the QuickBooks Desktop Tool Hub

We'll always be around if you need more help managing your QuickBooks account. We'll need to help you out. Take care always!