How to talk to a live person

Hello there, vw5.

May I know, what specific help you need with your 941 forms? This is to ensure that will be able to address if you have any concerns. 

Moreover, you can follow these steps to contact our phone support team. Here's how:

1. Sign in to your QuickBooks Online company.
2. Go to Help (?).
3. Select Contact Us.
4. Enter your concern, then select Let's talk.
5. Choose a way to connect with us:
   • Start a chat with a support expert.
   • Get a callback from the next available expert.

I've attached an article for your reference in case you'll want to e-file and pay taxes using your online payroll service. Please read this for more information: Enroll In E-file & Pay.

Feel free to touch base with us if there's any help you need. As always, we're always right here to address you if you have any questions about taxes. Have a great day ahead!

I had a direct deposit vendor payment that was wrong.   I went through the steps to cancel it but it didn't work and it really messed everything up. I sent the direct deposit at 9:00 PM last night so I should still be able to cancel it but the vendor payment is gone.  Help!

Hi @colonel001,

I'll point you in the right direction for support with your query about a direct deposit for your vendor. 

I suggest you contact our Payroll Support for assistance on this matter. They can investigate as to why the direct deposit for your vendor is missing. They can also help you with the cancellation process of that specific direct deposit. It also includes their hours of operation, so you're sure a representative is available when you decide to contact them.

Tag me in your post below if you have other questions about QuickBooks Online. I'll get back to you as soon as I can. 

QBO billing issues

Thanks for checking in with us, SV2020. 

Are you trying to update your billing information in QuickBooks Online (QBO)? If yes, let's go to the Billing & Subscription menu and update your payment info from there. Let me show you how:

1. Click the Gear icon on the top menu.
2. Select Account and Settings.
3. Go to the Billing & Subscription tab.
4. In the Payment Method section, click the pencil icon to edit.
5. Update your credit card info. Make sure the address in QuickBooks is the same as the one on your credit card statement.
6. Click Confirm card or Save.

For more details about this one, see the Update the payment information for your subscription article. If the same thing happens, let's try signing in to your account using a private or incognito window. This mode doesn't use the existing cache data and helps us confirm browser-related issues. Here's how:

• For Google Chrome browser: Ctrl + Shift + N
• For Mozilla Firefox browser: Ctrl + Shift + P
• For Safari browser: Command + Option + P

If it works, go back to your regular browser and clear the cache to delete those temporarily stored files and browsing history. Web-based platforms like QBSE collect cache files (cookies) to save you time, but this can impact processes and cause them to not work. You can also use other supported, up-to-date browsers to roll out the possibility of a browser-related issue.

If the problem persists, we recommend contacting our Customer Support Team. They'll pull up your account in a secure environment and help you with this one. You may send a message via chat, call us at a time convenient to you, or we’ll get in touch with you instead. To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. See our support hours and types for more details about this one. Here's how to reach them: 

1. Go to the Help menu at the upper right.
2. Select Contact Us.
3. Enter your concern.
4. Click Let’s talk.
5. Choose Get a callback. 
6. Type in your contact info.
7. Select Confirm my call.

Feel free to visit our Account management page for more insights about managing your Intuit account.

I'd like to know how you get on after trying the steps, as I want to ensure this is resolved for you. Just reply to this post and I'll get back to you. Take care always.

Why is quick book refuse to give me my way form

Hello, Ericmccormick1.

I'd like to help you out but I need more details from you.

What form are you referring to? Would that be your payroll forms? More details can help me come up with a resolution to your issue. 

Looking forward to your reply. If you do have other concerns, don't hesitate to add them. 

Please I need my end year Miles.

Good evening, @kareem 101.

Thanks for following the thread. I'm happy to lend a hand with your end year mails. 

To best assist with your end year mails, do you mind clarifying what you're looking for exactly? Do you mean miles instead of mails? Knowing a few more details will help me to provide what you're looking for. 

I look forward to your reply. Please let me know if you have additional questions or concerns. You can reach out to the Community at any time. Take care! 

I am supposed to have support with my new 2021 QuickBooks for (1) year. Please can someone help me, because I need to complete my business reports for February'2021 and I am unable to even open QuickBooks 2021. 

Hello @Connie Young,

Let's download and run the utility tool for QuickBooks so you can access your company file and run the needed reports. Let me show you how.

1. Download the QuickBooks Tool hub.
2. Open and install the downloaded file.
3. On the QuickBooks Tool app, select Program Problems.
4. Click Quick Fix my Program.

In addition, I'm adding this article for more information about the QuickBooks tool: Fix company file and network issues with QuickBooks File Doctor.

Lastly, here's an article you can read for other troubleshooting steps specific to an error message: QuickBooks is unable to open this company file.

Keep me posted in the comments if you have any other questions. I'll be here to lend a  helping hand.

I received an incorrect charge on my credit card statement. Called the number and can only get recording. I signed in to help and did everything I need to start a "chat", but now I just have a blank screen. This system is so frustrating!

Thanks for joining this thread, PGS2020.

I appreciate all your efforts in trying to settle the charge on your credit card statement. We want to make sure you’re only paying for the services you need.

We have streamlined the process of asking for help from our support team. You can sign up for a callback to speak with an agent or use the chat option for real-time assistance.

Let’s go back again to the Help section in your company to get the contact options. This time, log in to QBO using incognito mode or private browsing. This is to isolate if the cache is preventing the chat session to work.

• For Google Chrome browser: Ctrl + Shift + N
• For Mozilla Firefox browser: Ctrl + Shift + P
• For Safari browser: Command + Shift + N

If this works, clearing the cache and cookies will allow the data to reset and log you out of any webpage. It also improves your overall browsing experience.

However, if none of these suggestions work, use another browser. Then access your company from there.

You can bookmark this link for future help. It contains resources and articles about QBO processes. It's arranged by topic, so you can easily open one: Self-help guide.

Stay in touch if you have any other concerns or questions. I’ll pop right back on to answer them for you. Have a good one.

Why do I have service if I can't talk to someone

There may be more than two or three versions of Quickbooks Premier and I would like to know the names, dates, title of versions and cost, and also the same for Quickbooks for  Accountants.    For example, Quickbooks Premier Plus, Year?   I had a premier version but not sure of the exact version on the box.   

Checking the version of QuickBooks Desktop (QBDT) Premier you have is easy, @mpea. I'm here to guide you how.

The QBDT Premier version is suited for growing businesses, particularly those that are looking for an industry-specific accounting application. There are six editions of QBDT Premier, namely:

• General Business
• General Contractor
• Manufacturing and Wholesale
• Nonprofit
• Professional Services
• Retail

I'd recommend checking out this article to know more about the product cost and see what's new in the latest version and compare to the older ones: Select the right product for you.

With the QBDT Accountant version, you can visit this article to know more about the product: Productivity within reach using QuickBooks Accountant Desktop.

You can visit the Product Information window to find all the information you need for the QBDT version you have. That includes the product name and number, version, and your license and release details. To do this, here's how:

1. Open QuickBooks Desktop.
2. Press the F2 key.
3. Look for your product name, product number, and license number in the Product Information window.
4. Look for your release at the end of the product name.
5. Look for your version in the Version Used on File section. The list is sorted by date with the oldest version at the top and the most recent at the bottom.

I've attached a screenshot below for your reference.

Additionally, you're able to manage the product or service you have with QuickBooks through the Customer Account Management Portal (CAMPS). It's where you can update your accounts, contacts, billing, and user ID access. To know more about this, you can check out this article: What is CAMPs and how do I use it.

Please don't hesitate to leave a comment below if you have other concerns about identifying the QBDT Premier version you have. I'm just around to help. Take care always.

The chat rooms are closed and it is 4/30/21 @ 11:30 am Friday it is not a holiday and it says online they are open but I cannot get through to a live person.  very unhappy

This isn't what I want anyone to experience when reaching out to our support, castlechiro12.

We currently have a high contact volume both via phone and chat. Please bear with us and know that our representatives will be happy to help you once they reach you.

You can contact them again in an hour by following these steps:

1. Sign in to your QuickBooks Online company.
2. Select Help (?).
3. Click Contact us and choose a way to connect with us:

• Start a chat with a support expert.
• Get a callback from the next available expert.

Please take note of the support hours I've listed below:

• Plus, Essentials, Simple Start M-F 6 AM to 6 PM PT and Saturday 6 AM to 3 PM PT
• Advanced, any time, any day.

If you have questions or concerns I can address here in the Community, feel free to add them below. I'll be glad to help.

hello, I am trying to figure out what I am doing wrong with my quickbooks account. I cant figure out how to balance it properly. It seems to be calculating a lot of my invoice twice, 1 invoice and 1 depsoit and the numbers in the account are not correct.

Thanks for joining the thread, brimmyph.

I'm here to here to help and guide you balance your account.

When you receive bank deposits from your customer, you need to link them to an invoice. This keeps your records accurate and helps avoid errors when you reconcile your accounts. 

Let me provide you steps on how to easily find the deposit entry in your bank register.

Here's how: 

1. Choose Accounting.
2. Select Chart of Accounts.
3. Find the account you deposited the payment to and select View Register.
4. Locate and select the correct deposit. Then select Edit.
5. In the Add funds to this deposit section, find the deposit.
6. Choose the Received From ▼ dropdown, and select the customer the deposit was from.
7. Click the Account ▼ dropdown. Then select Accounts Receivable.
8. Then select Save and Close.

To apply for the deposit entry as an invoice payment:

1. Choose + New.
2. Click Receive Payment.
3. Select the Customer from the ▼ dropdown. This displays all open invoices and outstanding credits for your customer.
4. Enter the day you received the payment in the Payment date field.
5. In the Outstanding Transactions section, select the invoice you need to mark as paid.
6. Under Credits, select the deposit.
7. Select Save and Close.

For more details about this process you can check out this link: How to link deposit to an invoice

You can also check out these articles for future reference:

• Categorize and match online bank transactions in QuickBooks Online

• Undo or remove transactions from reconciliations in QuickBooks Online

If there's anything else that I can help you with, please let me know in the comment section down below. I'll be always around ready to help.

I was told to contact QB in order to change our location address

Great to have you here, DE92407.

If you are referring to changing your business address, just access the Account and Settings to do this. Here's how:

1. Go to the Gear icon, then select Account and Settings.
2. Choose the Company tab.
3. Click anywhere within Address menu.
4. Enter your Company address.
5. If you want the same address that your customers can see in their transaction forms, click the tick box beside Same as company address under Customer-facing address section. (Please see attached file below)
6. Press the Save button once done.

This will then update the address of your company where your customers can contact you. To learn more about this one, see the Change your business name, contact info, or EIN in the QuickBooks Online article. Moreover, you can call our phone support team if you need to reach out to them . You may send a message via chat, call us at a time convenient to you, or we’ll get in touch with you instead. To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. See our support hours and types for more details about this one. Here's how: 

1. Sign in to your QuickBooks Online company.
2. Go to Help (?).
3. Select Contact Us.
4. Enter your concern, then select Let's talk.
5. Choose a way to connect with us:
   • Start a chat with a support expert.
   • Get a callback from the next available expert.

Visit our Help Articles page for more insights about managing your business in QuickBooks. 

Feel free to touch base with us if there's any help you need. As always, we're always right here to address you if you have any questions about your account. Have a great day ahead. 

I can not get QB desktop to open. I’ve tried the Tool and still no response. I can’t open it to get tech support 

Good morning, @lpg2. 

Hey newcomer! Thanks for chiming in on this thread. 

Since you're not able to open your account, I recommend contacting our Customer Support Team through this link so they can take a further look at what's happening. This is a way to get in touch with them without having to get into your account. 

Please inform us on how the phone call goes. We want to ensure that you're taken care of today. Bye for now!