I NEED TO TALK TO SOMEONE

Thank you for posting here in the Community, @donaldbbucci.

Can you tell us more about the issue you're having today? I'll be sure to get back to you with a solution. 

Here are some video tutorials that can help you achieve most tasks in QuickBooks Online: Video tutorials for QuickBooks Online.

If you still want to talk to one of our support, you can reach our Customer Support for QuickBooks Online (QBO) by going to the Help icon at the top right of the account. Follow the steps below: 

1. Go to the Help icon to connect to a live support agent. 
2. Provide us with some information about your concern.
3. Select the Contact Us button and provide some details about this concern, then on the Let's talk button. 
4. You'll now be provided options on how to connect to our Customer Support. 

 Here's the contact the QuickBooks Online Customer Support team article for more information. 

You can always get back to me if you have questions or other concerns by leaving a comment below. I'm always here to assist. Have a great rest of the day.

Please have billing call me, xxx.xxx.xxxx

I'm here to ensure you'll get the help you need, MJA0901. 

Aside from the phone support, you can also share your concern with us, and we'll be happy to assist you.

Since we’ve improved the process of reaching out to our QuickBooks Support Team, you can reach one of our agents by going to the Help menu.

Here's how:

1. Go to the Help menu.
2. Select Talk to a human.
3. Type in billing concern in the Type something field.
4. Click the send icon.
5. Choose I still need a human.
6. Click Contact Us.
7. Select the Send a message button.
8. Enter the necessary details, then click Continue.

If you're referring to updating your billing subscription information, we can do it in the select Account and Settings page. For more information about the process, I suggest visiting this article: Update Billing, Payment, and Subscription Info in QuickBooks Online.

I've also included an article that provides you with topics about managing your QuickBooks Online account: Account Management.

As always, you can get back to us if you have any other concerns or follow-up questions. Our assistance will be sent right away.

I NEED HELP. QB FREEZES UP WHENEVER I OPEN MY FILE

Hey there, @rippo1941.

Thanks for following the thread. I understand how frustrating it can be when your company file freezes up on you when you're trying to start the workday. Rest assured, we will work together to get you back up and running in no time. 

Before we begin, are you working in QuickBooks Desktop or QuickBooks Online? It sounds like you're working with QuickBooks Desktop since you stated your file isn't opening. So, I've covered some troubleshooting steps for Desktop below. 

Let's start by suppressing your QuickBooks Desktop App. Suppressing QuickBooks will play the same role as clearing the app's cache and cookies. 

Here's how:

1. Press and hold the Ctrl key.
2. Double-click your QuickBooks program icon.
3. Hold the Ctrl key until the No Company Open window shows.
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4. Choose the company file from the No Company Open window that you wish to work in. 
5. Press and hold the Alt key, then click Open.
6. Release the Alt key, enter your login info, then press and hold the Alt key again. (Do not release the Alt key until your file is completely open).

That's all there is to it. You can now work in your company file as you normally would. Please note that any time you close your company file, you should always do the following steps:

1. Click on the File menu. 
2. Choose Close company.
   • 
3. Once you're back at the No company open screen, click on the File menu again and choose Exit. 
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This closes QuickBooks properly, so the program isn't running in the computer background, causing issues like the company file freezing. 

For additional troubleshooting steps, check out Solutions for when QuickBooks has stopped working. 

Please let me know if you're continuing to have some issues. I'll be here every step of the way. You can reach out to the Community or me at any time. Take care!

This way of communicating SUCKS!  I WANT TO TALK TO AN ACTUAL PERSON!!!  I'm trying to change my banking information and it's asking for my pin # but it say the number I put in is wrong. NOw I'm blocked out of my account because of trying to many times.  How do I remedy this problem?

I'll make sure you'll get this sorted out, @HolyCross.

Let's first start with troubleshooting your pin. Since PINs are coming from your bank, you'll want to consult your bank to reset them. After resetting the PIN number, go back to QuickBooks and update your bank info. Make sure you'll have your sign-in credentials ready.

Here's how:

1. Go to the Banking tab, then select Banking.
2. Highlight the bank account you want to update.
3. Tick the Pencil icon to the right of the bank name and then hit Edit account info.
4. QuickBooks Online will connect with your bank to verify the details. 
5. Once you see the message that your credentials have been updated, click I'm done, Let's go!

If you see an error code when trying to connect your bank account, please check out Step 4 Fix specific bank errors at this guide: What to do if you get a bank error or can't download transactions in QuickBooks Online.

You can always follow the above steps to reach out if you still want to speak with our phone representatives. 

I'm also attaching this link if you need help with other tasks in QBO. Just look for responses that fit your concern.

Let me know how if you still have questions or concerns with your bank details. I'm always here to assist you every step of the way. Take care and have a nice day ahead.

Where I can submit the PPP loan forgivenes in your sistem?

Hey there, @abundante. 

Thanks for following the thread. I'm happy to provide some insight into submitting your PPP forgiveness loan. 

You'll need to submit your PPP Loan Forgiveness Application to your lender or the lender servicing your PPP loan. Once you've applied, your lender will determine your loan forgiveness eligibility. 

You can review more details about the PPP Loan Forgiveness in Paycheck Protection Program loan forgiveness.

After your lender has determined how much of the loan is forgiven, you can transfer the forgiven amount. To do this, you'll need to create a journal entry to debit the PPP loan account for the amount that's been forgiven, then credit the new PPP Loan Forgiveness account for the amount of the expenses to total the forgiven amount. Please ensure before creating the journal entry that you've created an account to record the use of the PPP loan funds. 

Here's how:

1. Open the Chart of Accounts. 
   • 
2. Hit New in the upper-right corner. 
   • 
3. Choose Other Income as the Account Type. 
4. Name the account as PPP Loan Forgiveness. 
5. Hit Save and Close. 
   • 

For more in-depth details about creating the account and journal entry, it's best to discuss the matter with your accountant. Your accountant will know the best process for you and your business. If you don't have an accountant, don't sweat. You can find an accountant here in our Resource Center. 

Please let me know if you have additional questions or concerns. I'll be here every step of the way. Take care and have a great rest of your day! 

Good Luck with that!!!!

you seriously have a setting built into your help section that is titled "Talk to a Human"? If QB had to add  this to their help menu...don't you think the problem might be QB?

I can't update my payroll.  I can't update my credit card.  I no longer have the email that I originally used and I can't process payroll!  Help!

I'm here to help ensure you're able to update your payroll and the credit card information, SSGroup.

Before we start, make sure you have the master admin access to your account. Only the master admin is authorized to make the changes.

Moreover, please verify you don’t have any pending tax payments or payroll transactions. This is important to be sure your bank account change is successful and the payroll funds withdraw from the correct account.

Once you're logged into the company file, check out this link for detailed steps: Change your payroll bank account.

If you're getting an error when updating Desktop or Payroll, here's how to resolved the issue.

Lastly, you can update the email address associated to your login. Let me show you how:

1. Sign in to My Account. (Go to My Account: Login help if you need  help signing in.)
2. In the Manage your QuickBooks page, select the product or service you would like to manage.
3. Select the drop-down arrow at the top right beside the company name.
4. Click Edit Login, then go to the Profile tab.
5. Select Edit in the Email address field.
6. Enter your new email address in the Email address and Confirm email address field.
7. Enter your login password in the Password field, then click Save. This sends a verification email to your new email address.
8. Go to your email’s inbox and open the verification email. Select Verify my email.
9. Once you see the prompt Email address verified, select Continue to complete the email change.

If you no longer have access to My Account and your current email address, you can send us a request to recover your account. We'll take care of your request within one business day.

Please get back to me on how this goes by commenting below. I'll be around to help ensure you're able to update the payroll and the credit card information.

Can someone please call me [removed]?  I need to find out how we switch from Intuit online payroll to the updated version that was supposed to take place 1 May.

You have to take the proper steps, just like everyone else.  Use the link below to pick your product and follow those steps to reach someone.  Posting your phone number does nothing, here in the community, other that open you up to Fraud.  

Also, you can use the Search bar at the top of any page, here in the community, to find answers to most questions. 

https://quickbooks.intuit.com/learn-support/en-us/open-programs/contact-support/00/433872

Hello, Just_me.

I'll make sure that you can connect with our supports.

Before doing so, can you provide additional details of your concern? This way, the Community Team will be able to help you.

Although, I'd like to have another go at helping you over the phone or chat too. Feel free to follow the steps below to reach out to us:
 

1. Go to the Help icon.
2. Select Talk to a human.
3. Enter "Talk to a human" again in the search bar.
4. Choose I still need a human, then click Contact us.
5. Select Get a callback or Send a message to start a conversation.

Our representatives are available from Monday to Friday from 6:00 AM to 6:00 PM and Saturday from 6:00 AM to 3:00 PM Pacific Standard Time.

You can check this link QuickBooks Help Articles for future reference.

 

If you have questions or clarifications in managing your account, please post in the Community. We are always here to help.  

I received the notice to update my information so that I could continue to direct deposit.  I tried to do this and a message said I needed to speak with the admin who appeared to be an employee who has not been with us for about 3 years.  I did the change thing with driver's license and was notified by you that I had been made the admin.  Went to respond to the need button in Payroll Center and same message comes up: "You need to get permission from admin."  Old employee still showing as admin.  Please help.

@rk1446 

As if you can't tell by the rest of this thread, you will need to contact QB/ Intuit to get the help you need.  No one here can help you, as we don't have access to your account.  

@greggabler 

Any specific concern?

I can help you update your account information, @greggabler.

Can you tell me more about what information are you trying to update? That will help me provide accurate information about the concern you're having.

In case you can't access your account, you can click on the I forgot my user ID or Password link from the sign-in page. Then, follow the on-screen instructions. If you don’t have access to the email you used when you created your account, you can send us a request to recover your account. 

Refer to the following article about common sign-in issues and how to fix them: Get help if you can't sign in to your QuickBooks Online account.

Once you've already access the account, here's how to update or manage your subscription: Manage billing, payment, and subscription info in QuickBooks Online.

I'm always here if you need more help updating your account. Just let me know by leaving a reply below. Keep safe and have a wonderful day!

after login i tried to input the company info and it was an error emssages

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@donaldbbucci wrote:
I NEED TO TALK TO SOMEONE

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can you please give me a call at [Removed]

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@donaldbbucci wrote:
I NEED TO TALK TO SOMEONE

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Thank you for joining us here in the Community, @usa12750.

I apologize for the inconvenience this has caused you. Don't worry. I will provide you with the steps to request a callback.

Before that, I would like to lend a hand in performing troubleshooting with your problem logging in. May I ask for the specific error message you are getting while logging in to your account? This way, I can provide you with an efficient resolution.

In the meantime, you can try logging in to your account using a private browser to know if this is a browser issue.

Here's how:

Google Chrome: press CTRL + Shift + N

Mozilla Firefox: press CTRL + Shift + P

Internet Explorer: press CTRL + Shift + P

Safari: press Command + Shift + N

If you can log in using a private browser, you can now clear your browser's cache. It will refresh your browser's preference.

Follow these:

1. Open Chrome.
2. Click More.
3. Choose More Tools, then Clear browsing data.
4. Add a time range. Select All time to delete everything.
5. Check the boxes next to Cookies and other site data and Cached images and files.
6. Select Clear data.

If you're still getting an error and would still want to request a callback, follow the steps below:

1. Sign in to your QuickBooks Online account.
2. Go to Help.
3. Select Contact Us.
4. Enter your concern, then select Let's talk.
5. Choose a way to connect with us:

• Start a chat with a support expert.
• Get a callback from the next available expert.

I'm also adding this article to guide you in keeping your account safe:  

Privacy and security.

If you have any other questions or concerns about login issues, feel free to post them below. I'll be around to help.

I cannot access my account to update my cc.

Hi there, @carefree71753.

I'm here to help make sure you can access your QuickBooks Online (QBO) account to update your credit card.

Before anything else, may I know what specific reason why you aren't able to access your account? Did you receive an error message when accessing it? Any additional information would help us provide the best resolution for this issue.

If you're getting errors or forgetting your login password, you can follow the troubleshooting steps shared by my colleagues Ethel_A and MaryJoyD above to get this fixed.

Once everything is good, you can now proceed with updating your credit card account in QBO. For more guidance, feel free to check out this article: Manage billing, payment, and subscription info in QuickBooks Online.

Please know that I'm just a reply away if you need any further assistance accessing your QuickBooks account. Wishing you all the best, @carefree71753.