QBO Pro Advisor Merchandise

Hi KariBeebe!

Thanks for posting again here. Allow me to assist you in accessing and purchasing QuickBooks merchandise.

One of the benefits of the ProAdvisor Program is the Merchandise Store. However, please note that you must be Gold tier or higher to have access to this. You can simply go to the Benefits tab from the ProAdvisor menu, then Marketing tools.

You'll want to use an incognito window and check the store from there if you're in the Gold tier or higher but have no access to it. Incognito won't save your browsing history which can result in an error. 

These are some of the shortcut keys:

• Google Chrome: Ctrl + Shift + N
• Safari 11 or newer: ⌘ + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P

Also, you'll want to clear the cache and make sure you're using a supported and up-to-date browser. This can fix any browser-related issues. 

I've included these articles if you have concerns regarding ProAdvisor profiles and the QuickBooks Certification program:

• Frequently Asked Questions about ProAdvisor Certification
• Learn about ProAdvisor profile and Find-a-ProAdvisor guidelines

I'm all ears if you have other concerns with QuickBooks ProAdvisor Program. If you happen to come across any difficulties while recording your transactions, let me know and I'll work with you again.

So I am a Platinum member...and I have to do Incognito windows to access the benefits of my Tier?  Please explain...Why can't my Accountant login find this secret place?

I can see the importance of you being able to access the QuickBooks Pro Advisor Merchandise, @KariBeebe.

As mentioned by my colleague AlexV, you must be a Gold tier or higher to access this benefit. In your case, since your level of status is Platinum, this is the reason why you're unable to see it. 

To learn more about the QuickBooks ProAdvisor Program, I recommend visiting the below links:

• QuickBooks ProAdvisor program member guide for brand use
• QuickBooks ProAdvisor Program Agreement
• U.S. QuickBooks ProAdvisor Program FAQs

Please know that you're always welcome to comment below if you have other concerns or follow-up inquiries about QuickBooks merchandise. I'm just around to help. Take care.

I am GOLD TIER OR HIGHER this screen shot shows my status as platinum being higher than Gold but not quite Elite

So please explain why it is not an option for me.

I appreciate you for getting back to us and performing the troubleshooting steps shared by my colleague, KariBeebe.

Thank you for adding a screenshot. It gives me a visual representation of your current tier. 

Since you're a Platinum tier, you must have access to the QuickBooks Merchandise store. That said, I'd recommend reaching out to our Phone Support team so we can investigate this issue further. 

You can reach them out through these steps:

1. Click the ? Help icon.
2. Under the Assistant tab, enter Talk to a human.
3. You may enter I can't access the Merchandise store, though I'm a Platinum tier as your keywords.
4. Click No.
5. Select either Have us call you or Chat with us.

    

You can read these articles to learn how to earn points with client-based business activities as part of your daily routine. 

• QuickBooks ProAdvisor program member guide for brand use
• Ways to Earn in the Redesigned U.S. ProAdvisor Program

Keep me posted if you have any other concerns or further questions about the ProAdvisor benefits. I'll always have your back.

Hello @KariBeebe,

I have reviewed the information you’ve shared and it's correct and accurate. Thank you for sharing your inputs to help address the issue.

We love to see members supporting one another! Have a great day.