IE 11 can be enabled from Run (Win+r), then type optionalfeatures for the legacy Windows Features program. Then check the box for IE 11 and OK, then restart when prompted. Obviously IE is old, so it is best to disconnect you quickbooks from the internet if you are using it on one PC and let IE exist on your Windows 10 PC. This needs a solution though, I was very close to adding "disable IE 11" to all new Windows 10 Pro installs. Hopefully a good business-class endpoint security application can help with the shortcomings of IE 11, but I'm no security expert.

After spending several hours trying to get Internet Explorer reinstalled, I finally found these instructions that worked.  I don't know why this isn't posted on the Microsoft website:  press the Windows key + S and begin typing in manage optional features until you see "manage optional features" and click on that.

Near the top, look for and click on Add a feature.

Scroll down until you see Internet Explorer 11 and click on Install.

Once again, Internet Explorer 11 will reinstall within seconds so you can reboot now and Internet Explorer will be back.

Tried all the ideas shown in this thread, all failed.

I'm uninstalling Quickbooks, cancelling my subscription to the online version as it dropped all my information.

I appreciate you for keeping us updated, MarkBall2.

This is not the impression we want you to experience. Since you've tried the solutions above and failed, it would be best to reach out to our QuickBooks Care Support. They have the tools to conduct a thorough investigation for a complete resolution.

Here are the steps to contact support:

1. Click Help at the top menu and select QuickBooks Desktop Help.
2. In the Have a Question? window, enter a topic.
3. Click Contact us.
4. Hit the Stat Messaging button.
   

Please take note our operating hours for chat support depend on the version of QuickBooks that you're using. Please see this article for more details: Support hours and types.

The Community is always open if you have other questions while working with payroll forms. I'll be around to help. Wishing you a great day ahead!

Hi.  I also can no longer use our QB because of the IE limitation.  I have concluded that QB is essentially running a scam by providing products that they know people can't use without jeopardizing security or without finding a bank that will jeopardize its security and allow IE interfaces.  Scams, fraud, and bad business practices are addressed by filing complaints with the FTC at https://reportfraud.ftc.gov/#/

That's were I am going next to look for some relief.  Also might try our state's attorney general.....they love to get press coverage by tackling consumer fraud on behalf of their constituents.

Your suggestion to hit Help and start a chat would work if Quickbooks was working.

Mine will not start without Internet explorer which I deleted. I downloaded a copy of Internet explorer 11, but it will not load as the pc says "Setup cannot continue because there is a more recent version of Internet Explorer is installed on your computer."  When I search for Internet Explorer I get a not found.  Suggestions

I can provide other ways how to get in touch with our QuickBooks Support, Niedo.

You can use our QuickBooks Desktop trial version to connect with our Support Team. Here's an article that contains the product information for the tryout: Download a trial of QuickBooks Desktop.

Once downloaded, please be reminded that our representatives are available from 6:00 AM until 6:00 PM on weekdays, and 6:00 AM till 3:00 PM on Saturdays. Here's how to get a call or chat from us:

1. Open QuickBooks.
2. Go to Help, then select QuickBooks Desktop Help.
3. Select Contact Us.
   
4. Give a brief description of your issue, then select the Start Messaging option.
   

If you're still unable to connect with us using the trial version, you can follow the steps below:

1. Go to: https://help.quickbooks.intuit.com/en_US/contact or https://quickbooks.intuit.com/learn-support/en-us/contact.
   
2. Choose your QuickBooks Product.
3. Select your QuickBooks version.
4. Give a brief description of your issue and click Continue.
   
5. Then choose a way to connect.
   

Here's an article that contains detailed information from the operating system to its software compatibility: System requirements for QuickBooks Desktop 2020 and Enterprise Solutions 20.0.

Please continue to reach out to me if I can be of help while you're working in QuickBooks Desktop or if you have any other program-related concerns. I'm always here to help you out.

as long as we (dumb consumers) keep purchasing Quickbooks, they won't fix

the dependency on Internet Explorer.

Please stop using Inuit products until the make the secure move to ditch IE!

What Program/App can I use that will read Quickbook format?

I must get out of this maelstrom of IE failure, forever.

Thanks.

Thanks for dropping by, @qliq.

I'll make sure you're able to use the compatible app that integrates with QuickBooks Desktop. You can visit our website to select a variety of apps that reads the QuickBooks file format.

Here's the link: https://desktop.apps.com/home.

Just type in your keyword in searching on the Find Applications field.

On the other hand, you can post questions like yours on our Intuit Developer page. It is where you can find other users and developers shared insights about apps. 

I've also added this article in case you need help configuring Internet Explorer on your computer: Verify and Troubleshoot QuickBooks Desktop and Internet Explorer settings.

Drop a post anytime if you have follow-up questions or concerns about the program. I'm always here for you. Take care and have a good one.

@qliq 

Do you wish migrating data from QB Desktop file to other system, or else?

Internet Explorer 11 is obsolete.

Software in 2021 should not rely on an antiquated browser from 2013. This issue needs to be fixed as is a major flaw. 

Microsoft just released this:  

Today we announced that the future of Internet Explorer on Windows 10 is in Microsoft Edge. Internet Explorer mode (IE mode) provides legacy browser support within Microsoft Edge. Because of this, the IE11 desktop application will be retired on June 15, 2022. This means that the IE11 desktop application will no longer be supported and afterwards will redirect to Microsoft Edge if a user tries to access it.

Internet Explorer 11 desktop application

• Timing: The IE11 desktop application retires on June 15, 2022
  • Windows 10 LTSC and Server not affected. For a full list of what is in scope for retirement, see the FAQ.
• Action:
  • To continue using a supported browser, transition to the new Microsoft Edge.
  • To continue using legacy IE-based sites and apps, you will need to configure those sites and apps to open in Microsoft Edge using Internet Explorer mode.

Is QuickBooks going to provide an option to reconfigure itself to allow us to run Edge in Internet Explorer mode?  

They need to fix this ASAP.  This is a serious problem.  

I appreciate you for sharing the details with us, @BD Hodge.

I see the importance of keeping your business up and running. Rest assured, our Product Engineers are working on an update in line with Microsoft. This way, you can access your QuickBooks Desktop (QBDT) on Microsoft Edge.

While I'm unable to provide a specific time frame as to when this will be possible, I recommend checking our Product Updates page. There, you'll stay updated on the latest news and releases about QuickBooks.

Moreover, you can always visit our QuickBooks Support page for reference. There, you can read some of our articles that can guide you in your future tasks.

In case you have other questions managing your QuickBooks, you can always share them with me. I'll be around to listen and back you up. Keep safe!

This is OUTRAGEOUS! I waste so much time with Quickbooks compatibility issues.  The internal browser hasn't worked for years now.  Every time I click on a link inside Quickbooks Desktop (like for information about a payroll update), it trys to go to a Quickbooks Support topic on the internal browser. But the browser doesn't work! It doesn't even allow me to see the link.  What's also outrageous is how the Quickbooks Desktop is not compatible with 4K monitors!  I have the latest release Quickbooks 2021!  I pay Intuit something like $1200/yr for the application and payroll and I get nothing but headaches.  I can't wait to rid myself of this trash program!  JUST AWFUL

Hello there, @lakeridgeaaron.

We recognize that each company has unique needs, and I can see how the feature you're looking for would benefit and empower your business. Since the feature you're looking for isn't currently an option, I encourage you to submit feedback to our Product Development Team. They look through submitted feedback for future updates and use those suggestions to develop changes for the product. 

To do this, here's how:

1. Go to the Help menu at the top.
2. Select Send Feedback Online.
3. Click Product Suggestion. 
4. Enter a few words describing your request in the Here is my suggestion: field.
5. Click Send Feedback.

To be updated with our latest news and updates, including product improvements, I encourage you to visit the What's New section on your QBDT account or open this link to view our product update blogs.

If you have other concerns, please post in the Community again. Wishing you and your business continued success!

Thanks, 

This discussion has been started a few months/ year ago. 

Can you inform us of the progress of the engineering team? 

same problem I'm having

this does not fix the error message. I have paid for QB and I have not been able to open it YET! Is there an actual support number for QB that is a person and not a bot? I have to get this running now.

Nice to have you joined this thread, @lmort.

I'd like to help and ensure I provide you the right resolution. Can you share with me the error message you received on your end? Any additional information can help us narrow things down.

Nevertheless, you'll want to ensure your QuickBooks Desktop (QBDT) is up to date. This way, the software is packed with the latest enhancement and fixes. I'll be glad to guide you how.

1. Go to the Help menu.
2. Select Update QuickBooks Desktop.
3. Go to the Update Now tab. 
4. Click Get Updates to start the download.
5. When the download finishes, restart QuickBooks.
6. Accept the option to install the new release when prompted.

You can also check this link for more details about the process: Update QuickBooks Desktop to the latest release.

If you still wish to get in touch with our support team, you can refer to the steps outlined in this article: Contact QuickBooks Desktop support. Ensure to check their support hours to know their availability.

I've also added this link that provides additional troubleshooting steps in accessing your QBDT: QuickBooks Desktop doesn't start or won't open.

Let me know in your reply if you have any follow-up questions about managing your QuickBooks. I'll be more than happy to back you up. Have a great week ahead!

Thanks for getting back to us with the additional details of the problem, @lmort,

Allow me to share additional insights to finally get rid of this alert. First, make sure Internet Explorer is set as the default browser for QuickBooks and your computer meets the system requirement for the version you're using.

Make sure you check this first, so we can verify if the error isn't a compatibility issue. These are the system requirements for each supported version:

• System requirements for QuickBooks Desktop 2018
• System requirements for QuickBooks Desktop 2019
• System requirements for QuickBooks Desktop 2020
• System requirements for QuickBooks Desktop 2021

If you already did all the troubleshooting steps and recommendation from this thread, but still getting the same problem, contact our Technical Team.

Please note that we have made some changes to our Support options for QuickBooks Desktop. Our representatives are available through chat or messaging to accommodate all our customers concern effectively. Enable pop-up windows on your browser settings to launch the chat box and connect with our live agents.

To get our Support, follow the steps below:

1. Open QuickBooks and click the Help menu.
2. Select QuickBooks Desktop Help.
3. On the pop-up screen select Contact us.
   
4. Click the Search for Something else button then type your concern in the Ask us anything box.
5. Hit Search then scroll down to get your contact options.

Let me know how it goes in the comment, I want to make sure this is resolved for you. I'm also here to provide further assistance whenever you need it.

Thanks, 

Explorer cannot be installed on certain new devices (including mine) because it is about to get discontinued. 

I know the engineers have been working on the issue for a while. Do you know what is the specific status of their progress in addressing this issue?

Nice to have you joined this thread, @10293847.

I recognized the importance of running your business without any hurdle. 

As of now, there isn't a specific time frame as to when will QuickBooks Desktop (QBDT) support Edge. No worries though, our Product Engineers are working diligently to have QBDT in sync with Microsoft Edge.

In the meantime, you'll want to visit our Product Updates page to stay current on the latest news and updates about QuickBooks.

In case you need to learn some tips and tricks in managing your QuickBooks, visit our QuickBooks Support page for guidance. We have articles there that you can read to guide you in your future tasks.

You can always tag me in your reply if you have other concerns managing your QBDT. I'll be around ready to help you. Stay safe and have a good one!