I truly appreciate you taking the time to bring this to the Community's attention, Dottie.

To better understand the problem, could you please provide me with more details and perhaps a screenshot of any error messages you have received? This will enable me to provide you with the most accurate and efficient solution.

We'll wait for your reply. The Community is always available 24/7. Take care!

@HG9427 

QB Desktop or QB Online?

I can’t sign in. My employer has adjusted my  access to Workforce. I need to regain access.

Thanks for joining us here in the Community, Dakota211.

I want to make sure you're able to access your QuickBooks Workforce account.

If you're unable to login due to changes made by your employer I recommend reaching out to let them know you're currently unable to login. Otherwise, here are a few suggestions to troubleshoot Workforce login issues:

• If you already have a QuickBooks Workforce account with a different employer, make sure to give your new employer the same email address.
• If you have access to QuickBooks Online, you’ll need to use a different email address for your QuickBooks Workforce account. We recommend using your work email address for QuickBooks Online and your personal email for Workforce.
• Your invite is valid for up to 30 days from when it was sent.  If it’s been longer than 30 days, have your employer send you a new invite. 
• If your employer had to resend your invite, make sure to open the most recent invite.

The following article provides additional info about setting up your QuickBooks Workforce account.

Please drop a comment below if you have any other questions. I'll be here to lend a hand.

THERE IS NO 'HELP' Button on the top of this page.

Thanks for joining this thread, bjcrts.

I'm here to offer some info about where to find the Help button.

If you're following steps provided above for a QuickBooks Desktop account, the Help button can be found in the top menu within the system. Alternatively, if you're looking for the (?) Help button in QuickBooks Online, it's located in the top right corner of your QBO account.

Please don't hesitate to reach back out if you're referring to something different or if you have any other questions. I'm only a comment or post away.

When I try to access one of our companies it just does the swirl as though it is trying to open but doesn’t.  

Thanks for joining the Community and getting involved with this thread, Eka1.

Since you're encountering a swirl when you try to login, I'd recommend checking your browser. It's possible this could have something to do with temporary internet files. Browsing applications store these types of records, but sometimes they can cause issues with certain webpages. You can open a private window and check to see if the swirl still occurs.

Here's how to access incognito mode in some of the most commonly used web browsers:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Option + P

If the swirl doesn't occur while browsing privately, it's safe to say this problem's being caused by your browser. It can be fixed by clearing cached data and Intuit-specific cookies.

In the event the swirl continues while browsing in incognito mode, you'll initially want to try switching to another browsing application.

Here's a list of supported browsers:

• Google Chrome - version 78 or newer
• Mozilla Firefox - version 76 or newer
• Microsoft Edge - version 79 or newer
• Opera - version 68 or newer
• Samsung - version 10 or newer
• Safari - version 12 or newer

QuickBooks supports the current and two previous versions of browsers. If you find that you're using an unsupported version, make sure to update it to its latest release. Steps for doing so can be found on the particular company's website.

In the event you've found no problems that could be causing this with your browser, you'll want to check the operating system and internet speed you're working with.

Here's our recommended operating systems and internet speeds:

• Windows PC - Windows 10, Intel Core i3 or a comparable processor (2013 or newer) with at least 2 GB of RAM, or Windows 10, Intel Core i5 or comparable processor with at least 4 GB of RAM.
• Mac - OS X El Capitan 10.11, OS X High Sierra 10.13, or newer.
• Linux - QuickBooks works with Linux, but you'll want to make sure you're using a supported browser and our recommended internet speeds.
• Internet connection - 1.5 Mbps to 3 Mbps or higher.

If you meet our system requirements, but are still encountering pages that aren't loading properly, I'd recommend using a different device and/or internet connection. If it continues happening on other devices and/or internet connections, you'll want to get in touch with our Customer Care team. They'll be able to pull up the account in a secure environment, conduct further research, and create an investigation ticket if necessary.

They can be reached while you're signed in.

Here's how:

1. Use the Help (?) icon.
   
   
    
2. Click Contact Us.
   
   
    
3. Enter a description of your situation in the What can we help you with? field, then hit Let's talk.
   
   
    
4. Select Start messaging or Get a call.
   
   

Be sure to review their support hours so you'll know when agents are available.

I've also included a detailed resource about system requirements for QuickBooks which may come in handy moving forward: System requirements

Please don't hesitate to send a reply if there's any questions. Have a great Monday!

i am having trouble signing into my quickbooks online

i type in my username and password it processes they it

goes back to sign in page

Online

We're investigating this unexpected behavior when signing into QuickBooks that goes back to the login page, LL59. Let me route you to our support team so they can add you to the list.

Currently, we have an open investigation into this concern. For now, it is best to contact our QuickBooks Online Support Team so they can include you in the list of affected users. Rest assured, you'll receive an email update once it's rectified.

Here's how to connect with us:

1. Sign in to your QuickBooks Online company.
2. Select Help (?).
3. Choose either tab to get started:
   • Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you need further help, you can still Talk to a human.
   • Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
     • Start a chat with a support expert.
     • Get a callback from the next available expert.

You can contact us from Mondays to Fridays, 6 AM to 6 PM PT, and Saturdays, 6 AM to 3 PM PT.

Additionally, I'll be sharing these links to learn other sign-in tips and troubleshooting in QuickBooks:

• Recover your Intuit Account if you can’t sign in
• Update or change your Intuit Account sign-in information

If you have any questions about logging in or any QuickBooks-related questions, please leave a reply. I am always available to help you.

online

@SeBio 

Try opening your QBO account on any private/incognito browser.