Why don't I have a reconcile undo option

kevin-cota · ‎February 12, 2019

Kristine Mae · ‎May 04, 2019

Thanks for reaching out to us in the Community, @kevin-cota.

I'm here to share some information about the undoing reconciliations in QuickBooks.

Just to confirm, are you using QuickBooks Online Accountant (QBOA) version? If so, you have the option to undo a reconciliation. Here's how:

1. Go to the Gear icon at the top and pick Reconcile under Tools column.
2. On the Reconcile an account page, select History by account.
3. On the History by account page, click the Account and Report period to locate the reconciliation to undo.
4. Choose Undo on the Action column, then Yes.
5. In the final confirmation window, pick Undo and OK.

On the other hand, if you don't have this option, it's possible that you're not using QBOA. If that's the case, you need to manually edit each transaction to undo the reconciliation. Here's how:

1. Go back to the Gear icon at the top, then pick Chart of Accounts under Your Company column.
2. Locate the appropriate account for the transaction and select View Register on the Action column.
3. Identify the transaction to edit.
4. In the reconcile status column (indicated by a check mark), repeatedly click the top line of the transaction to change the status, then Save.

C - Cleared.
R - Reconciled.
Blank - Not cleared or reconciled.

For your reference, you can also check out this article for further guidance: How to unreconcile a transaction or undo a reconciliation.

You can also get a QuickBooks-certified bookkeeper to help with reconciliations and other tasks:
Check out QuickBooks Live.

That should do it! Let me know how it goes by leaving a comment on this thread. I'd be glad to answer if you have any follow-up questions or concerns. Take care and have a good one.

View solution in original post

vijaya · ‎May 04, 2019

hi dont have undo option in qb

Kristine Mae · ‎May 04, 2019

Thanks for reaching out to us in the Community, @kevin-cota.

I'm here to share some information about the undoing reconciliations in QuickBooks.

Just to confirm, are you using QuickBooks Online Accountant (QBOA) version? If so, you have the option to undo a reconciliation. Here's how:

1. Go to the Gear icon at the top and pick Reconcile under Tools column.
2. On the Reconcile an account page, select History by account.
3. On the History by account page, click the Account and Report period to locate the reconciliation to undo.
4. Choose Undo on the Action column, then Yes.
5. In the final confirmation window, pick Undo and OK.

On the other hand, if you don't have this option, it's possible that you're not using QBOA. If that's the case, you need to manually edit each transaction to undo the reconciliation. Here's how:

1. Go back to the Gear icon at the top, then pick Chart of Accounts under Your Company column.
2. Locate the appropriate account for the transaction and select View Register on the Action column.
3. Identify the transaction to edit.
4. In the reconcile status column (indicated by a check mark), repeatedly click the top line of the transaction to change the status, then Save.

C - Cleared.
R - Reconciled.
Blank - Not cleared or reconciled.

For your reference, you can also check out this article for further guidance: How to unreconcile a transaction or undo a reconciliation.

You can also get a QuickBooks-certified bookkeeper to help with reconciliations and other tasks:
Check out QuickBooks Live.

That should do it! Let me know how it goes by leaving a comment on this thread. I'd be glad to answer if you have any follow-up questions or concerns. Take care and have a good one.

user20368 · ‎June 16, 2019

Not having this function is a lot like having the mandatory password in desktop. It is of no value to anyone.

Stuff happens and occasionally we need to un-reconcile one or more months to get things back on track. Changing transactions one at a time is ludicrous.

Not to mention, I paid substantially more for this "improved version".

Place a check in the 'not satisfied' column for me.

BillT66 · ‎August 04, 2019

I completely agree with user20368. Not having the ability to undo a reconciliation in the standard QBO package is ridiculous. I'm a small business owner, handling most of my own bookkeeping. Quickbooks online is FAR from perfect and not infrequently makes an error in downloading a bank transaction (it sometimes enters a deposit as an expense in the register, for example, or downloads the same transaction twice, or loses a transaction). And of course, I'm human, so sometimes I make a mistake or do something wrong.

Having to manually un-reconcile every transaction, one at a time, is beyond frustrating or annoying. It is one more thing that makes me hate having to use Quickbooks. I cannot perceive any valid reason to reserve that feature to only the "Accountant" version, other than to drive people to pay more for your software. To be blunt, it sucks.

Anonymous · ‎August 04, 2019

Thanks for sharing your feedback about the undo-reconciliation feature for QuickBooks Online, @BillT66,

I completely understand where you're coming from, and I can see the inconvenience this has caused your business. Having the option to redo a previous reconciliation for regular QuickBooks subscriptions is a great idea to add in our program.

I know that having to go through manually editing each transaction can be a real pain when you have more important things to be doing. Our developers are implementing new features based on the functionality that works best for most users. I'm taking note of this request and making it my top priority that it reaches our developers. For now, you can follow Kristine Mae's workaround by undoing a reconcile one at a time.

Let me know if there’s anything else I can do to assist you today. I’m always available to help if you ever need one.

jptauer · ‎August 21, 2019

A roadmap to what? More subscription fees??

What a BASIC option to intentionally exclude. Shame on your company.

That's like paying the premium for Microsoft Office, only to find out that you have to pay extra to delete what you've typed...

Quickbooks Online: The typewriter of bookkeeping services.

reconcile1 · ‎August 21, 2019

Even better, it's a basic option that is already available. Their development team could easily add it to other account types but they are clearly keeping it separate for some monetary reason. I would know, I'm a software engineer. Oh well I guess I will undo these 3k transactions some else screwed up by hand because QB says it isn't possible when it clearly is...Thanks for the great customer support.

WhereisTheUndoReconciliation · ‎September 02, 2019

SERIOUSLY? I HAVE TO GO BACK AND UN-RECONCILE THESE ALL ONE BY ONE ARE YOU KIDDING ME??? WTF WTF WTF.

Z1USA · ‎October 02, 2019

This NEEDS to happen as a matter of urgency as I am having to contact my accountant to do it for me at considerable cost, maybe QuickBooks would reimburse me for his costs due to your lack of providing your users withy this basic functionality! If not addressed SOON I will be moving to another product at the end of the year! Another NOT HAPPY Customer

mjm0027 · ‎October 10, 2019

Even after manually undoing each record in the cart of accounts - now when I try to reconcile the month it just tells me that the reconciliation has changed and won't let me edit the starting and ending amounts of the statement.

Add my list to the name of people that think it's RIDICULOUS you can't undo a reconciliation with the standard version. How on Earth would someone think it's a good idea to remove this feature?

Now that I've manually changed each entry - how do I get the program to let me resume reconciling without still insisting I'm wrong?

JonpriL · ‎October 10, 2019

I understand how you feel when something isn't working the way you need it to, @mjm0027.

I know that the Undo Reconciliation feature for a regular QuickBooks Online account is essentials for your business needs. I hear you and guide you sort this out.

First off, you're unable to change the beginning and ending balance of your statements once your account's reconciliation is closed. You can only manually change the Reconciliation status of your reconciled transactions to fix the beginning balance of your next reconciliation.

Now to fix this, I'd recommend contacting your accountant. He/she can help undo the reconciliation of your accounts with the help of his/her QuickBooks Online Accountant account. He/she can also help and guide you so you can properly reconcile your account.

Lastly, I've also added a couple of articles below that'll help you handle your account's reconciliation in the future:

If there's anything else that I can help you with, please let me know in the comment section down below. I'll be always around ready to help.

mjm0027 · ‎October 10, 2019

Is it not possible for an administrator from your company to delete a single month's reconciliation from a single account - using an existing feature from the system that is deliberately removed from my user level's abilities?

This is absurd.

MirriamM · ‎October 10, 2019

Hi again, mjm0027.

I understand the importance of you being able to reconcile your accounts in QuickBooks Online.

Right now, the undo reconciliation feature is only available in QuickBooks Online Accountant. This is to prevent some admin users or master admin to mess up the books already reconciled.

With this said, I'd suggest reach out to your accountant to help you with the reconciliation. Since QuickBooks Online for Accountant has the ability to undo multiple reconciliations without manually editing individual transactions from within the register.

You can invite also your accountant, then from there they'd able to help you balance your books. You can forward them this article: Undo your client’s reconciliations with QuickBooks Online Accountant for guidance.

Please let me know if I can be of further assistance. I'm always here to offer additional assistance.

Z1USA · ‎October 10, 2019

I should not have to reach out to my accountant at considerable cost! This is accounting software is it not? I am an accountant & this is a ridiculous feature!

JanyRoseB · ‎October 10, 2019

Hi, @Z1USA.

Allow me to step in and provide some additional information about un-reconciling account in QuickBooks Online (QBO).

My colleague MirriamM provided you the exact information. Since you've mentioned that you're an accountant, I'd suggesting contacting our QuickBooks Online Sales Support so they can assists you in creating accountants profile. This way, you'll have an option undo the entire reconciliation.

This is one of your privileges as an account.

You can contact our customer support by following these steps:

Sign in to your QuickBooks Online company.
Select Help (?) at the top right.
Select Contact Us to connect with a live support agent.

Please know that you're always welcome to post if you have any other concerns about reconciliation. The Community will always be here to help.

Ah2019 · ‎October 10, 2019

Holy **** Quickbooks! Whichever genius over there thought it was acceptable to not allow the account owner/admin to undo reconciliations without the accountant edition needs to be fired!!!

I'm paying $70 a month for this garbage and now have to pay my CPA to fix this????? There aren't enough curse words to express the outrage you guys are creating right now!

Emmerson · ‎November 19, 2019

This is absurd to manually untick 1200 items one by one, click by click (3 day's job just undoing a reconciliation).

Manually undoing reconciliation of 1200 transactions tick by tick creates more mistakes which the undoing process is trying to correct.

Poor Product

IamjuViel · ‎November 19, 2019

I understand how much time it can take to manually un-reconcile your transactions, @Emmerson.

The ability to reconcile your account is a very important aspect of managing your business. However, once there's a mistake, undoing it yourself may pose more problems than a solution. Also, before you can undo an entire Quickbooks reconciliation, you first have to edit every transaction manually. For more detailed steps, you can read through this article: Undo and remove transactions from reconciliations in QuickBooks Online.

I'd strongly recommend you to consult with an accountant. He or she will be able to undo an entire reconciliation without manually editing individual transactions. This is why only the user's with Quickbooks Online Accountant account has the exclusive ability to undo reconciliation

Feel free to sing by here in the Community if you have other questions. I'm always here to help.

BillT66 · ‎November 19, 2019

Wow, juVielL, what a BS non-answer.

So what you're basically telling us is that Quickbooks does not let us have the un-reconcile feature for our own good? To protect us from our own stupidity? Really? "Just call an accountant and have them do it."

Wow. Thanks.

There are lots of ways to create issues and problems in Quickbooks - not just undoing a reconcilation - and yet we lowly business owners who actually pay for the monthly subscription still have access to those features and able to use them. Sorry, but I still don't see why we can't also have the ability to undo a reconcilation - which, by the way, I used to be able to do a few years ago with regular Quickbooks.

Lanatim · ‎December 16, 2019

I had the Undo option for rest of the year and now with new update it disappeared. WTF? I am subscribed for the same type of services. In August I had 7 users, now only 5 and Undo Button, So have to think about Sage or Wave alternatives.

IamjuViel · ‎December 16, 2019

Hello, @Lanatim.

The undo reconciliation feature is available for QuickBooks Online for Accountant users. You may have logged in to a different QuickBooks account. Let’s make sure you're able to log in to your correct existing QBOA account.

Here's how:

Go to the Gear icon.
Choose Account and Settings.
Click on Billing & Subscription.
Compare the Next Charge date with your bank statements.

If the information shown on the Billing & Subscription page doesn't match with your correct QBOA account. Please log out from there and log back in using the correct credentials.

If the details on the Billing & Subscription show you're logged in to the right account but unable to undo reconciliation, I'd suggest contacting our Customer Care Team. An agent will be able to securely verify your correct QuickBooks Online for Accountant account and help you investigate this issue.

Feel free to swing by if you have other questions. I'm always here to help.

hnhglpk · ‎January 02, 2020

I agree with the other users here who are dumbfounded at the absence of a basic bookkeeping function. It does NOT require an accountant to reconcile or un-reconcile or re-reconcile a period in real life, nor should it in QBO.

Even better, while on the phone with QBO tech support I was asking about payments mysteriously being applied to very old (2017) open credits and not one of 4 tech support representatives I've spoken with in the last 2 weeks mentioned the "automatically apply payments/credits" preference that was active.

I found it on my own but not before being told by one of your tech support reps on 12/24/19 to mark a 2017 payment as unreconciled, then back to reconciled in order to unapply it. It was open from 2017 and had been applied to a bill from 2019 due to the auto apply feature.

Guess what, Intuit?!?!?!? Now our books are off for the last 3 years and when I asked the rep which account I need to adjust support's reply was first, checking, then when I said that's only one side they said "we aren't accountants". No, you're not, but neither are you able to tell me how QBO functions and neither are you familiar enough with the ramifications of your own program to not tell a customer to perform a function which will cause an out of balance situation that isn't correctable other than adding a new accounting user.

I worked nearly 20 years in support and software development for a POS/accounting software company. This experience is unacceptable, as is the inability to have access to a basic bookkeeping function.

I finally realize that even if I make a journal entry it likely won't fix my inability to process any reconciliations. Our only option now seems to be to create an accountant user to proceed. This is a huge fail and we also are considering an alternative tool for our books. Unbelievable.

MarsStephanieL · ‎January 02, 2020

I will take note of your feedback about undoing the reconciliation feature, @hnhglpk.

I understand that this feature is really important for basic reconciliation on all QuickBooks Online (QBO) types. I will personally take note on this to our Product Developers for future updates. Most of the ideas for the updates are from the feedback of QBO customers.

As of the moment, the feature for undoing reconciliation is only available in QuickBooks Online Accountant. What I can suggest is to consult accountant in QBO so that they can manually undo the reconciliation or make changes on your reconciled reports.

Loop me in if you have other concerns in QBO. I’ll be back to you. Take care always.

MaddM · ‎January 03, 2020

I agree with almost everything stated here by other users; I do not need to be an accountant to undo a reconciliation on my own books. It is absurd that you guys disallow us the most basic of functions from the get-go, and take others away in updates. Then again, Quickbooks (that's you) sends its own payroll to ADP on excel documents (not the fancy kind either) last I heard (perhaps you have updated in the last two years) so I can see how you're not understanding our frustrations with your software.

This feature needs to be updated/included in our basic functions, and putting it in Italics that it's only available in one software package, basically is stating that we need to stop complaining about it. That's not a great way to treat your customers.

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Why don't I have a reconcile undo option