Shipengine - 3rd party billing

Good evening, @Cathy K123456. 

Welcome to the Community! Let's work to get this problem handled. 

Have a you tried the steps listed below to get the results you need?

Note: You will need to be the admin when using these steps. 

1. Ensure QuickBooks is updated: Make sure you have QuickBooks Desktop 2024 or a later version, and that it's updated to the latest release, according to QuickBooks.
2. Access the Shipping Manager: Go to File > Shipping.
3. Configure Carriers: Add your UPS and FedEx accounts by clicking Manage Carriers and then selecting the Additional Carrier tab, according to QuickBooks. You'll need to sign in with your carrier credentials.
4. Create a New Label or Invoice: Go to + New and select Invoice (or open an existing one).
5. Create Shipping Label: Click on the Create shipping label button on the invoice.
6. Configure Shipment Details: Provide the necessary shipping information, including the recipient's address, service, and weight.
7. Apply Third-Party Billing: If needed, specify the third-party billing details, including the billing account number and address.
8. Apply Return Label: If you need to generate a return label, ensure the return address is pre-configured and select the appropriate return service.
9. Print and Track: Once the label is created, you can print it and track the shipment within QuickBooks or through the carrier's website.

Review this guide for more details: New Shipping Manager. 

Feel free to reach back if the issue is still occurring in the system. I'll be just around the corner! 

Cadice,

Thanks for the response.  It won't let me add a screenshot.  but all i have for add'ons are:

Delivery Confirmation

This package requires addtional handling

insurance

Any ideas how to get the other options to show up?

Here is my screen shot

Hi there, Cathy! Only admin users can activate third-party billing and return label options in the new Shipping Manager for QuickBooks Desktop (QBDT).

If you're not an admin, please contact your account administrator to enable the required features. If you are and options are missing, let's run Verify and Rebuild Data in QBDT to identify and repair common data issues in your company file.

To verify the data:

1. Go to Window, then click Close All.
2. Navigate to File, then Utilities.
3. Choose Verify Data.

To rebuild the data:

1. Go to File, Utilities, then click Rebuild Data.
2. Follow the on-screen instructions, then select OK.
3. Choose a location for your backup, then click OK.
4. Type in a new name in the File name. Click Save.

You can also run and customize reports such as Sales by Ship To Address to track where your customers are located and their sales items.

If there's anything else you need help with other QuickBooks-related tasks, reply to this thread for a prompt response.

Hi.

I am the admin.  Where can it be added?  

Also,  I ran a rebuild and it didn't do anything.  option is still not there.

I appreciate you taking the time to try the suggested steps my colleagues have shared above, @Cathy K123456.

Since you are signed in as the Admin user, and your still having issues after troubleshooting, I recommend contacting our Customer Care Team. This way, one of our agents can review your account in as secure environment and investigate this matter further.  

You can use the link below to connect with our team: 

• QuickBooks Desktop Support

Please let us know if there is anything else we can assist you with. Have a wonderful day ahead! 

Refer to the other thread about the new shipping manager.  These are features that NO ONE has access to and they aren't carried over from the legacy shipping manager.  Quickbooks support has made it clear they have no idea if/when these features will be available.  It's a significant problem for most businesses that ship B2B.  All of the posts here from QB will not help you as no one can access that.  Calling support won't help you.  You just have to suck it up until they actually release a version that works.  I wouldn't hold your breath.