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C
Cathy K123456
June 12, 2025
Question

Shipengine - 3rd party billing

  • June 12, 2025
  • 1 reply
  • 22 views

We just moved to the new shipping manager and have our UPS and FEDEX connected.  How do you apply a 3rd party billing or a return label?  We need this fixed ASAP if it is not possible.

 

I looked on Shipstation.com and it says there should be an Additional Options button, but i don't see it.

 

Please help!!

 

Cathy

    1 reply

    C
    Candice14
    Level 8
    June 12, 2025

    Good evening, @Cathy K123456. 

     

    Welcome to the Community! Let's work to get this problem handled. 

     

    Have a you tried the steps listed below to get the results you need?

     

    Note: You will need to be the admin when using these steps. 

     

    1. Ensure QuickBooks is updated: Make sure you have QuickBooks Desktop 2024 or a later version, and that it's updated to the latest release, according to QuickBooks.
    2. Access the Shipping Manager: Go to File > Shipping.
    3. Configure Carriers: Add your UPS and FedEx accounts by clicking Manage Carriers and then selecting the Additional Carrier tab, according to QuickBooks. You'll need to sign in with your carrier credentials.
    4. Create a New Label or Invoice: Go to + New and select Invoice (or open an existing one).
    5. Create Shipping Label: Click on the Create shipping label button on the invoice.
    6. Configure Shipment Details: Provide the necessary shipping information, including the recipient's address, service, and weight.
    7. Apply Third-Party Billing: If needed, specify the third-party billing details, including the billing account number and address.
    8. Apply Return Label: If you need to generate a return label, ensure the return address is pre-configured and select the appropriate return service.
    9. Print and Track: Once the label is created, you can print it and track the shipment within QuickBooks or through the carrier's website.

     

    Review this guide for more details: New Shipping Manager. 

     

    Feel free to reach back if the issue is still occurring in the system. I'll be just around the corner! 

    C
    Cathy K123456Author
    June 12, 2025

    Here is my screen shot

    J
    Jayson_EQuickBooks Team
    QuickBooks Team
    June 12, 2025

    Hi there, Cathy! Only admin users can activate third-party billing and return label options in the new Shipping Manager for QuickBooks Desktop (QBDT).

     

    If you're not an admin, please contact your account administrator to enable the required features. If you are and options are missing, let's run Verify and Rebuild Data in QBDT to identify and repair common data issues in your company file.

     

    To verify the data:

     

    1. Go to Window, then click Close All.
    2. Navigate to File, then Utilities.
    3. Choose Verify Data.

     

    To rebuild the data:

     

    1. Go to File, Utilities, then click Rebuild Data.
    2. Follow the on-screen instructions, then select OK.
    3. Choose a location for your backup, then click OK.
    4. Type in a new name in the File name. Click Save.

     

    You can also run and customize reports such as Sales by Ship To Address to track where your customers are located and their sales items.

     

    If there's anything else you need help with other QuickBooks-related tasks, reply to this thread for a prompt response.

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