The wrong phone number is in my quick books to contact me for changes to banking

I'd be happy to help you update your phone number in QuickBooks Online (QBO), @cculpepper2006.

All you have to do is go to your QBO account's profile and change your phone number there.

I'll show you how:

1. Sign in to your QBO account.
2. Click your profile icon next to the Gear icon.
3. Select Manage your Intuit Account.
4. Click Sign-in & security menu.
5. Select the Phone section.
6. Make your changes and select Save.

You can also see this article for more details: Reset or change your login information for QuickBooks Online, QuickBooks Online Accountant, and Quic....

In addition, I've included this resource to help you manage your bank transactions in QBO more efficiently: Categorize and match online bank transactions in QuickBooks Online.

You can always rely on me for assistance with your bank transactions or managing your QBO account. Have a safe and enjoyable weekend!

Trying to change direct deposit and payroll bank account and the number that pops up is company main lone that does not allow texts and requires extension numbers. Tried changing through profile and my cell number is there, but not on the authentication request pop up.

I'm here to ensure you can update your direct deposit and payroll bank account in QuickBooks Online (QBO), @Jhaman30.

To achieve this task, we need to change the payroll contact by following the steps below:
 

1. Open your QBO account.
2. From the Cog Wheel ⚙, choose Payroll settings.
3. Select Manage payroll principal officer information from the Bank accounts section.
4. Click Edit ✎ to change your principal officer info.
5. From the dropdown ▼, choose the reason for the change.
6. Update your principal officer info, then tap Save.

To learn about the different types of payroll contacts, visit this link: Change your primary principal, payroll admin, or other payroll contact.

Once done, you can then proceed to update your payroll bank account and direct deposit in QuickBooks.

I'll be available in the Community space if there's anything else you need assistance managing your company's bank account for payroll. Leave your comment below and I'll back you up.

After I change to the correct information, the same old number pops up for verification and if I ask to call me, it doesn't go through from QB as the extension setting on that line. (assumed) I cannot update it without it trying to call the old number.

Thank you for following the suggested steps above and sharing its result here, @Jhaman30. I'm here to direct you to the department that can help you resolve this matter.

I understand the importance of updating the contact information for the direct deposit and payroll bank account. Since the verification only prompts for the old number, I recommend reaching out to our Support Team. They can pull up your account securely and investigate the reason behind this issue. 

Here's how:

1. Go to the Help icon and choose Search.
2. Select the Contact Us button and enter your concern.
3. Press Continue.

To note our operating hours, select the QuickBooks product you're using so you can contact us promptly: Contact Payroll Support. It includes multiple ways to reach us.

If it still doesn't go through, use this link to contact our experts outside QBO: QuickBooks Support. Make sure to choose the correct region and product.

Once settled, open these resources about changing bank accounts:

• Change the deposit bank account for QuickBooks Payments
• Change your payroll bank account

Be assured our experts will help you update the. If you have any other payroll bank account concerns, don't hesitate to add them below. I'll be here to help you out.

I'm facing the same issue with my client. We are not able to run payroll and file the form as payment goes to old bank accounts which was closed and not allowing to change bank details. 

Hello Vishal! We acknowledge how the inability to process payroll can impact your business. Let me step in and share some information about this issue.

We've been informed about a problem where incorrect bank account information is displayed on newly created paychecks during payroll creation. I suggest contacting our Payroll Support Team to be added to the list of affected users. We can't give a specific time for fixing this issue, but our engineers are working hard to resolve it. You'll also receive email updates.

You'll want to run your payroll automatically. Read this article: Set up and manage your Auto Payroll in QuickBooks Online Payroll.

You can also manage, assign, or update pay schedules within your program.

I'm looking forward to having your concern resolved. If You need assistance with other payroll-related inquiries, tap the Reply button below. You can always reach out to us at any time.

I am having this same issue, were you able to resolve it? I have had four different payroll experts from QB open cases and escalate the issue for further help and I very quickly get an email stating they can't make any changes but with no explanation. I have my cell number in every other area of our account but it won't let me change it in the payroll settings without verifying that it's me and like you, they are trying to text our landline and the call never connects. 

We know the relevance of being able to change the bank account for payroll, SCarter88. Let me route you to our phone representative in QuickBooks Online Payroll again.

In this case, we need to call our phone support team again so they can further review your account. They possess the tools to investigate the cause and will promptly submit a ticket to our engineering team to ensure they are alerted about the issue when necessary.

You can reach them through these steps:

1. Log into your QuickBooks account.
2. Click the Help option in the upper-right corner.
3. Tap the Contact Us button.
4. State your concern in the box.
5. Lastly, press Have us call you.

Furthermore, we've included this series of articles to assist you in running employee wages: Run payroll reports in QuickBooks Online Payroll.

In addition, here's some information about submitting your W-2 and W-3 forms to Federal and state agencies using this article: File your W-2 and W-3 forms.

I'm just a message away if you need further assistance handling your paychecks and wages within QuickBooks Online Payroll. Keep safe.

Did you even read my post? I have gone through that process four different times, spent hours on the phone, they have sent the ticket and it is quickly rejected. Please tell me who I can call to fix this. The payroll contact center has exhausted what they can. There is some issue with your routing of tickets and this has so far taken over a week!

They are trying to text and call our landline to verify it's me before they will change the number. Obviously that doesn't work. I'm working with someone in the Office of the President and they can't figure it out. Why can't they email the verification code? This does not need to be this difficult. Why can't a human being call the landline to verify? I'm being told the only solution is to start a new payroll account and I would have to reenter all the employees information again. I am not a happy customer.

Anyone from a company with self respect would read email chains like this and be embarrassed. Lots of irrelevant official replies, or statements to contact phone support, except phone support is also unable to fix the problem. Except phone support steals hours of your time trying to fix it. And they refuse to escalate.

We've got the same issue. We can't run payroll, and Intuit customer support is severely incompetent yet they're the only ones who can fix it.