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Level 2

How do you process a refund to a client who paid with a credit card but the payment has already settled?

 
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Best answer 04-30-2019

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Level 2

How do you process a refund to a client who paid with a credit card but the payment has already settled?

Thank you. It was a merchant services transaction so I had to reverse the charge via my merchant account and create a credit memo.

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QuickBooks Team

How do you process a refund to a client who paid with a credit card but the payment has already settled?

I'll walk you through on how to process a refund of a credit card payment, jdrpllc.

 

Here's how :

  1. Go to the Plus icon and choose Refund Receipt.
  2. Enter your client's name in the Customer field.
  3. Select the type of credit card your customer uses.
  4. Make sure that the Process Credit Card box is checked.
  5. Select the same product/service, and the amount of the refund.
  6. Enter the necessary information.
  7. Click Save and close.

If you're subscribe to QuickBooks Payments, there is a different way of processing a refund to your customers. To see them, please see this article for your guide: How to void or refund a credit card payment.

 

I'd be right here to help you if you have more questions. Just leave a reply below. 

Highlighted
Level 2

How do you process a refund to a client who paid with a credit card but the payment has already settled?

Thank you. It was a merchant services transaction so I had to reverse the charge via my merchant account and create a credit memo.

View solution in original post

Highlighted
Level 2

How do you process a refund to a client who paid with a credit card but the payment has already settled?

Thank you. It was a merchant account transaction so I had to reverse via my merchant account. I also created a credit memo in QBO.

Highlighted
Level 1

How do you process a refund to a client who paid with a credit card but the payment has already settled?

When you click the "refund credit card" button, where is the money going to come from on my end?  Will it automatically come from the checking account that the credit card payment was deposited into?

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Moderator

How do you process a refund to a client who paid with a credit card but the payment has already settled?

You're right, MLH114.

 

The amount will be taken from the deposit to account on your payments settings.

 

You might want to check this article about the fees on refund transactions: Am I charged a fee on refund or void transactions?

 

Let me know if there's anything else I can be of help.

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Level 1

How do you process a refund to a client who paid with a credit card but the payment has already settled?

I refunded a clients credit card using the above steps.  However when I look at the client's record they are showing a 0 balance.   If they paid the invoice by credit card and then it was refunded, wouldn't the client have an Open Balance?

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QuickBooks Team

How do you process a refund to a client who paid with a credit card but the payment has already settled?

Hello there, totaltesting. 

 

The original poster's client paid the invoice twice, thus we suggested to create a refund receipt to zero out the customer's balance. An open balance will show in your customer's profile if you recorded a refund receipt though the invoice was only paid once. 

 

You might want to check your bank's register to review the payments made. I've also linked an article on how to manage your customer's payments

 

Mention my name if you have other questions. I'll keep an eye on it. 

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Level 1

How do you process a refund to a client who paid with a credit card but the payment has already settled?

Hello,  I have processed a credit card refund per your directions.  I need to run a new card for the same invoice, although, QB's does not open the invoice to receive a payment again.  I do not want to void because it was settled, I want to keep the transactions as posted.  How do I run the new card, and apply it to the original invoice?

Thanks.

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Moderator

How do you process a refund to a client who paid with a credit card but the payment has already settled?

Welcome to the thread, RTLcreativeaccounting.

 

Since the invoice has settled, then you'll need to create a new one to apply it to the new card.

 

For additional reference, you may find below articles helpful:

You're always welcome to come by the Community. Any time you need assistance, we're always here to help. Take care and enjoy the rest of your day!

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