Need to update credit card. system says I do not have permission

I'm here to ensure you're able to update the credit card details in QuickBooks Online (QBO), @watsonpharmacy. 

Changing the payment info for your QBO subscription requires having a Master or Company Admin access. You may have a "Standard user" type, that's why the system says you don't have the permission.

If you aren't the admin, I'd suggest contacting them to change your user rights. You can let them follow the steps through this article: Managing Users. Just have them go to the Change what a user can do and see (user type) section. 

If you're already an admin, but the error persists, the browser's stored cache may be full. Let's perform some steps to resolve this.

We can start by logging into your QBO account using a private browser. It doesn't store data in the cache. Thus, it's a great way to isolate browser-related issues. If you're using Mozilla Firefox or Microsoft Edge, press the CTRL + Shift + P shortcut on your keyboard. For Safari, hit Command + Shift + N. Press CTRL + Shift + N if you're using Google Chrome. 

From there, go back to the Billing & Subscription tab to update the credit card info. If it works, let's clear your regular browser's cache to have a clean slate. This way, it'll function efficiently. If private browsing doesn't work, use other supported browsers to get the best and most secure experience with QBO. 

Aside from updating your credit card details, you can perform other tasks in the Billing & Subscription tab. Two of them are changing your billing cycle and upgrading your subscription. This page helps you manage your payment and plan info in QBO. For more details, visit this article: Update Your Billing & Subscription Info. 

 I'm just a comment away if you need anything else. Take care always, @watsonpharmacy. 

I signed on as admin. I signed on to my account using the account password. I tried to update my credit card info. It keeps telling me I have to sign in as admin. I am signed in as admin! I tried clearing all my browser caches. I changed passwords. Nothing I do makes any difference. I still can't update it.

I have now spent several hours trying to fix this. Why won't it work?

I am having this same issue on Desk Top Enhanced Payroll. A while back this happened & I just called and it was taken care of. Now I just keep getting referred back to F1. I'm about to get locked out of my payroll service and in a panic here.

Let's get this working for you, RedSunset.

Aside from the option in QuickBooks Desktop that allows you to update your billing information, we can also do it outside. We can go to the Customer Account Management Portal and update your billing information. You can use this link for reference: What is CAMPs and how do I use it?.

From there, you can already update the billing information.

Regarding with the password, we can update it on our own in two ways. We can browse these articles for more information:

• Reset your password for QuickBooks Desktop
• Use the Automated Password Reset Tool for QuickBooks Desktop

If the same thing happens, you can contact our Customer Care Team. They can help you update the billing information and password.

Feel free to let us know if you need anything else.

i want to update my credit card

Welcome to the Community, annguyen.

You can update your subscription's billing information from the Account and settings screen.

Here's how:

1. Sign in as a primary admin.
2. Use your Gear (⚙️) icon.
3. Go to Account and settings.
4. Access the Billing & Subscription tab.
5. Next to your payment method, click Edit (✏️). This will launch the Wallet list. From here, you can edit your payment method, add a new one, or switch to a stored payment method if any are on file.

After saving your changes, the new payment method will be displayed on your Billing & Subscription page.

I've also included a detailed resource about managing billing details which may come in handy moving forward: Manage billing, payment, & subscription info

I'll be here to help if there's any questions. Have a lovely day!

I'm trying to update my credit card info and everything you just told me dies not work. It is not a short cut when you type ctrl+shift+p. It asks me to print a copy of what I have on my screen. Total waste of time

I can help you with updating your credit card information, @MMCounts. 

Are you trying to update your credit card information through a private browser or an incognito window? If so, click on the browser (Microsoft Edge and Google Chrome) and press CTRL + Shift + N from your keyboard.

Here's how to update or change your payment method or credit card information:

1. Go to Settings ⚙ and select Account and settings.
2. Click on Billing & Subscription and select the Edit icon (✎).
3. On the page that appears, click on the payment method used for QuickBooks Online billing.

After saving, the payment method will be displayed on the Billing & Subscription page. Check out this article for more information about viewing subscription info, changing payment method, or changing your billing schedule: Manage billing, payment, and subscription info in QuickBooks Online.

In case your credit card gets declined, refer to this article for more information about possible reasons and how to resolve it: Credit card declined for QuickBooks Online subscription. 

Stay in touch if you have questions or other concerns about updating your credit card information by leaving a comment below. I'm always here to assist. Have a great rest of the day!