Quickbooks Pro 2017 desktop invoice account balance contains unknown characters

How big is your file size? Run the Verify/Rebuild Data tool to isolate the issue.

Thanks for bringing this to our attention, @it_user.

First, take note that QuickBooks Desktop 2017 is already an unsupported version. You can have the option to upgrade this to the latest version.

Otherwise, let me provide some troubleshooting steps to fix unknown characters showing in your invoice account balance. We can use the verify and rebuild tool to self-identifies and resolves most data integrity issues.

Here's how:

1. Go to the Window menu then select Close All.
2. Click File then select Utilities. 
3. Select Verify Data
   
   

To rebuild your data: 

1. Choose File.
2. Select Utilities then click Rebuild Data.
3. You will receive a warning message to backup your company file, press OK.
4. Choose where you want to save your backup and click OK.
5. The Rebuild Data utility starts as soon as the backup is finished.
6. Click OK when you get the message Rebuild has completed.
   
   

For more insight, please refer to this article: Fix data damage on your QuickBooks Desktop company file.

Lastly, feel easy to click these articles underneath how to manage invoices in QuickBooks:

• Use and customize form templates
• Record the invoice payment

Keep me posted if you have other questions about managing invoices in QuickBooks. I'll be happy to assist you again. Have a good day

@Fiat Lux - ASIA @Rubielyn_J 

the Windows 8.1 pro is a fresh installation with nothing but Quickbooks 2017 on it.

Quickbooks 2017 is a fresh install with R16 built in

the new company file is about 13 MB in size. \

I have already verified the file it said no error found.

It was already rebuilt with the same issue.

Edit. The font I used is Couier and tried Courier New as well. It is a mono width font and very suitable for accounting. I have used in QB 2007 with never any issues.

Allow me to chime in and share additional troubleshooting steps, @it_user.

Have you tried it on a sample company? To test if your company file is corrupted, open a sample file and check if you get unknown characters on the invoice account balance.

Here's how to open a sample file:

1. Launch QuickBooks Desktop.
2. In the No Company Open window, click the Open sample file drop-down.
3. Select one company and click OK.

Then, generate an invoice to PDF. If there's no any issues, your company file may be corrupted. Refer to this article: Fix company file and network issues with QuickBooks File Doctor.

Additionally, your QuickBooks file must be under 350,000 targets (file size does not matter). To trim it down, refer to this article: Condense your QuickBooks Desktop file.

Please come back and post your result after testing it on a sample file. The Community is always here to assist.

@LieraMarie_A 

There are 8 targets. see attached.

It is a freshly built database after the clean install.

I built a few new company files. The other ones seems to be fine.

The correct total is there, in customer portal and summary on right side of screen the number for total is correct. Just for whatever reason the numbers does not print correctly on the PDF.

Thank you for getting back to us and providing us with more details about the concern that you're having, @it_user.

It's possible that there are some minor data issues with your company file that's why you're having problems when generating the invoice as a PDF. 

Try running the Rebuild and Verify Utility tool to fix possible data damage on your company file.

Please follow the steps below:

1. Open your company file again.
2. Go to the File menu, then select Utilities and choose Rebuild Data.
3. Click OK in the QuickBooks Information window.
4. Wait until the repair is done. Then, click OK.
5. Then, go back to the File menu, select Utilities, and choose Verify Data.
6. Click OK if QuickBooks doesn't find any problems. Or Rebuild Now if it finds issues with your company file.

If you still get the same issue, let's try running the QuickBooks File Doctor to fix common issues. 

1. Open your QuickBooks Tool Hub.
2. Select Company File Issues.
3. Click Quick Fix my File.
4. Choose OK when it completes and launch your QuickBooks.

I'm adding this article for more troubleshooting steps: Fix data damage on your QuickBooks Desktop company file.

If you're still having problems after performing those steps, I suggest reaching out to our Customer Support team. They can further isolate the issue you're having in a secure environment and help you resolve it. Check this article for detailed guidance in reaching out to our Customer Support: Contact QuickBooks Desktop support.

Our Customer Support for QuickBooks Desktop (QBDT) Pro and Premier is available Monday to Friday from 6:00 AM to 6:00 PM (PST). For QBDT Enterprise, you can reach out anytime at any day.

I'm always here if you need help with your invoices. Let me know by leaving a reply below. Take care and have a great rest of the day!