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OS: Windows 8.1 Pro latest update
dotnet. 4.6.2 with latest patch.
Quickbook Pro 2017 desktop with latest Release intergrated directly from Quickbooks.
Region / Languege US English
Font in question is Courier. Changed to Courier New with same issue.
I have the field Account Balance on the invoice.
When I generate the invoice as PDF the resulting Account Balance have a null / unknown characters in it. Please see attached.
It is not consistant either. Sometime it shows up as one, sometime two, sometime it blocks a character, etc.
Any idea how to properly resolve this will be appreciated.
Edit: it is not a PDF viewer issue, I used two different PDF viewer plus an online viewer and it all shows the same.
How big is your file size? Run the Verify/Rebuild Data tool to isolate the issue.
Thanks for bringing this to our attention, @it_user.
First, take note that QuickBooks Desktop 2017 is already an unsupported version. You can have the option to upgrade this to the latest version.
Otherwise, let me provide some troubleshooting steps to fix unknown characters showing in your invoice account balance. We can use the verify and rebuild tool to self-identifies and resolves most data integrity issues.
Here's how:
To rebuild your data:
For more insight, please refer to this article: Fix data damage on your QuickBooks Desktop company file.
Lastly, feel easy to click these articles underneath how to manage invoices in QuickBooks:
Keep me posted if you have other questions about managing invoices in QuickBooks. I'll be happy to assist you again. Have a good day
the Windows 8.1 pro is a fresh installation with nothing but Quickbooks 2017 on it.
Quickbooks 2017 is a fresh install with R16 built in
the new company file is about 13 MB in size. \
I have already verified the file it said no error found.
It was already rebuilt with the same issue.
Edit. The font I used is Couier and tried Courier New as well. It is a mono width font and very suitable for accounting. I have used in QB 2007 with never any issues.
Allow me to chime in and share additional troubleshooting steps, @it_user.
Have you tried it on a sample company? To test if your company file is corrupted, open a sample file and check if you get unknown characters on the invoice account balance.
Here's how to open a sample file:
Then, generate an invoice to PDF. If there's no any issues, your company file may be corrupted. Refer to this article: Fix company file and network issues with QuickBooks File Doctor.
Additionally, your QuickBooks file must be under 350,000 targets (file size does not matter). To trim it down, refer to this article: Condense your QuickBooks Desktop file.
Please come back and post your result after testing it on a sample file. The Community is always here to assist.
There are 8 targets. see attached.
It is a freshly built database after the clean install.
I built a few new company files. The other ones seems to be fine.
The correct total is there, in customer portal and summary on right side of screen the number for total is correct. Just for whatever reason the numbers does not print correctly on the PDF.
Thank you for getting back to us and providing us with more details about the concern that you're having, @it_user.
It's possible that there are some minor data issues with your company file that's why you're having problems when generating the invoice as a PDF.
Try running the Rebuild and Verify Utility tool to fix possible data damage on your company file.
Please follow the steps below:
If you still get the same issue, let's try running the QuickBooks File Doctor to fix common issues.
I'm adding this article for more troubleshooting steps: Fix data damage on your QuickBooks Desktop company file.
If you're still having problems after performing those steps, I suggest reaching out to our Customer Support team. They can further isolate the issue you're having in a secure environment and help you resolve it. Check this article for detailed guidance in reaching out to our Customer Support: Contact QuickBooks Desktop support.
Our Customer Support for QuickBooks Desktop (QBDT) Pro and Premier is available Monday to Friday from 6:00 AM to 6:00 PM (PST). For QBDT Enterprise, you can reach out anytime at any day.
I'm always here if you need help with your invoices. Let me know by leaving a reply below. Take care and have a great rest of the day!
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