While still waiting for resolution of my problems with QuickBooks, lo and behold, they screwed up another credit card charge...this one for $35,420. And I had told you folks not to do anymore of my card processing. I already replace your crappy merchant services with another company. I just need to get the money you owe me and export all my accounting data this week and I'm done with you!!!!!  Who are you people? You the most incompetent and negligent company I've ever dealt with... or a criminal enterprise...which would explain the class action lawsuit against you for applying ACH fees to clients without their knowledge!!!!!

Hi Burned by this company,

I'd be upset if I'd be in your situation, too. I can assure you that someone will reach out since this is already escalated. I just can't check the status of your case from here for security reasons.

Our Merchant team will be available tomorrow. You can wait for communication, or you can make a follow-up during their office hours, 6 AM to 6 PM PT.

Thank you for your patience. I'm just around if you have any other concerns.

No reply to my email in TWO WEEKS and no resolution after trying to sort out your errors and get my money after TWO MONTHS!!!!!

ANY OTHER PERSON IN THIS FORUM HAVE SAME ISSUES WITH THIS JOKE OF A COMPANY?!

Take Keirsten on escalation team off my account and put on someone who can actually communicate. I know it probably a corporate strategy to just not respond and hope i disappear so you can keep my money, but NOT HAPPENING!

I spent two hours on the phone 7/18 and made some progress but it got to point where I was told a supervisor was going to call me to review within 48 hours. No one has called me as of 7/25. Please tell a supervisor in payments to call me. I can't keep spending all these hours on the phone. Need to get this resolved!! I wax paid a partial on a batch release. I don't see where the balance was paid. Your rep said it was paid in another batch, but she can't tell me what day and what other batch. That's ridiculous. I showed her all my QB bank deposits and we did the math on all the batches and I have not been paid. I need a call today or tomorrow to put this behind me.

I just spent 30 minutes on phone with a rep who was relaying to ops department about my getting a call from supervisor and all they wanted to do was speak about 3 other transactions that have nothing to do with this partial batch release. Just have a supervisor call me as promised.

Hello @Burned by this company. I've reached out again to our team to determine the status of your case and ensure there is someone scheduled to give you a call as soon as possible. I am also sharing this community thread with our support team so that they are aware of your overall support experience. This does not meet the standards we set for ourselves here at Intuit, and we will do all we can to make things right. 

If I get more information from our team that I can share here, I will make sure to post another update. Otherwise, please expect someone from our team to reach out soon. 

Total idiots working at support for merchant services. Management should honestly be ashamed of the service that is being provide. Transaction pending for 7 days and funds have not been deposited, there is no ACH transaction that can be pending for 7 days. ACH processes within 24 hours. Transaction was submitted on Feb 01, 2023 and approved & authorized by the receiving bank instantly but funds are still pending 7 days later. Something nefarious is going on at Quickbooks that the funds are being held for extended period of time. Spoke with 4 people at support and could not get an answer just excuses. Totally illiterate support staff.

The same happened to me this week.  I received a large payment from a customer on Tuesday, they confirmed that it has already cleared their bank, yet it is still showing "DELAYED" in Merchant Services.  So if the money has left my customer's bank and is not deposited in to my bank, where is it??  What is Quickbooks doing with the money?

Let me know if supervisor or manager help me, they wouldn't help me

I am very dissappointed with merchant service. I had initiated to reduce my rate.  I went into chat session and i got this man who knew online but not desktop.  He said because my date  of birth was not updated the back office could not reduce my rate.  When i mentioned there were no place to update my birthday and i am in desktop he stumbled and got disconnected.  I got another person on the same day.  March 27 2023, she claimed she will work with me and claim they gave me rate reduction along with not charging me $ 16 monthly fee.  I requested to retroactively give me a break, they said no.  I understand. I went online to check the charges on my merchant service on April 6th and did another chat session.  I was told the woman did not update the charges.  I was vivid.  He too asked me to update my date of birth. I told him the same thing i am in qbooks desktop, the last time the woman took my date of birth and updated and told me the rate change.  This time he apologized and claimed he can give me the rate reduction but i would be charged $16 as it was not for desktop customer.  I am a CPA and have used this software for over 25 yrs, recommend clients to use your company and am so disappointed that I felt robbed.    I went to see if the rate change happen, i don't see any change.  Now i know never to recommend this company

Yes, They own me $1094. Very similar case 

Hello there,

I appreciate you for sharing your concern. I recommend contacting our QuickBooks Payments Support Team. It allows them to look into your account and confirm the problem.

To speak with one of our experts from QuickBooks Payments Support. Please follow the steps below to contact support:

1. Sign in to your QuickBooks Online company. Click Help (?).

2. Select either tab: Assistant or Talk to a Human.

3. Search or select Contact Us.

4. Start a chat with a support expert.

You can contact us from Mondays to Fridays, 6 AM to 6 PM PT, and Saturdays, 6 AM to 3 PM PT.

I'll add these articles you can use in the future:

• Find out when QuickBooks Payments deposits your money
• QuickBooks Payments Deposits FAQs

The Community always welcomes you for further inquiries. Have a great day ahead!

Same issues here. I had a charge back from June 2023, from a customer who was unhappy with their service, however this customer did receive all of the product & services they had asked for. I followed all of the original instructions from the dispute and have uploaded the document quickbooks. This has been done 2 times now! They have since closed my case with no resolution. Every time I call they give me the run around about escalating my case to reopen it.  So what quickbooks is telling me is that the documents that I already sent over can be re uploaded a 3rd time. They refuse to let me speak with a manager. They tell me the manager will tell me the same thing about escalating a ticket and will email me or call me back. I have never been patched through to a manager, a call or email. I find it funny, how quickbooks now offer charge back services for a fee. Every time I turn around they want more money from my business (over $7500 in fees alone last year). They have held over $8000 from this charge back and refuse to help get my case moving at all. This massively large company just keeps acquiring other businesses to create a monopoly & sending more jobs overseas. To customer support teams that can not help or speak English.  They have by far the worst customer service, I have ever seen! They beat out all the big cellular companies, local electric companies & even the IRS.  There needs to be a class action law suit brought against them for delaying disputes so that they laps and no money is accounted for. I have spent months trying to contact someone at quickbooks and countless hours. This is unacceptable for the amount of money they take from all of our small businesses every year.  I expect someone to get back with me to resolve this right away. I have already spoken to my lawyer about the next steps. 

I have NEVER won a single chargeback dispute through quickbooks merchant services! NEVER! QUICKBOOKS SUCKS!