Elan Financial Credit Card is unavailable.?

Welcome to the QuickBooks Community, David. Let's go over some troubleshooting steps so you can easily link your bank account to QuickBooks Online.

Beforehand, may I ask if you tried to select the option displayed on the bank list that says Elan Financial Credit Card Unavailable? Also, did you get a specific error? I appreciate any further details so I can provide accurate information.

For now, I suggest linking your bank account through a private window to narrow down the result and protect your browser against cookie-based tracking. You can use either of these keyboard shortcuts to save you time:

• Google Chrome: press Ctrl + Shift + N
• Microsoft Edge: press Ctrl + Shift + N
• Firefox: press Shift + CTRL + P

If the steps above don't work, use another supported browser as an alternative.

Lastly, click on this article if you need help reviewing your downloaded transactions by matching or adding them in QBO: Categorize online bank transactions in QuickBooks Online.

If you need any additional assistance while connecting or managing your bank in QBO, you can leave a comment below. I'll get back to you, david. Have a good one!

I spoke with a client this week that said Elan can not be directly connected to QB.  You can pull a csv file that can be imported.

@david-eaton-epsi 

Use MT Online or one of the converter tools (e.g csv2qbo @$60 one time license) as a workaround.

https://www.moneythumb.com/?ref=110

Up until Sept 22, Elan has been pulled into QBO just fine.  Now, QBO just keeps saying, try back later and   Elan is listed as a credit card option as Unavailable.  

I understand the challenges you've encountered in connecting Elan Financial Services to your QuickBooks Online account, @smonroe311. Rest assured, I'll help you fix the bank errors so you can download transactions in QuickBooks Online. If you have recently updated anything on your bank's website, we'll also have to update your bank info in QuickBooks.

Here's how:

1. Go to Transactions.
2. Select Bank Transactions.
3. Choose the tile for the bank account, then select the Edit icon. 
4. Select Edit sign-in info.
5. Update your information.
6. Go back to Bank Transactions.
7. Select Update.

Alternatively, you can sign in to your credit card's website and check if everything's working on the credit card's end. For more details about fixing bank errors, refer to this article: What to do if you get a bank error or can't download transactions in QuickBooks Online.

For future reference, I will provide you with these articles:

• Manually upload transactions into QuickBooks Online.
• What to do if you can't find downloaded transactions in QuickBooks Online.

Feel free to reply to this post if you have concerns about connecting your credit card to QuickBooks. I'll always be around to help you. Have a nice day!

I was able to connect QuickBooks to elan financial services business account for more than the last year.   However, recently Elan changed their page and now I can only see one of our 14 accounts and it is of NO value to me.  I need to see the Master or "payable" account for the whole company.  I spent 6 hours on the phone with QuickBooks and Elan on November 22nd 2023 just to have them confirm what I already knew....It's not working!  QuickBooks support said they would email me when they had a solution but not to expect anything in the near future.  What a PITA.  

I get only one of 14 accounts...and its not the buisness card one I need.

We hear you, @whiteviper.

I appreciate you for reaching out to our live support to fix your bank connectivity and ask why some accounts aren't showing on your page. Let me share information and direct you to the best help.

Currently, a new investigation (INV-95713) about missing accounts in the connection window in Elan Financial Services has been created. I recommend contacting our QBO Live support again to acquire updates about the investigation and temporarily ask for a workaround. If a fix is available, an email will be sent to you.

Here's how: 

1. Click the (?) Help icon above.
2. From the Search, tap Contact Us below.
3. Type in a short description of your banking concern. Then, Continue.
4. Select how would you want to connect with us. Chat or Callback.

The available support for chats is Monday to Friday, 6:00 AM to 6:00 PM PT, and for callbacks, the same days of the week from 6:00 AM to 5:55 PM PT.

Once fixed, you might want to use bank rules to categorize your bank transactions automatically, check this article: Set up bank rules to categorize online banking transactions in QuickBooks Online.

Thank you for raising your concern here. Please reply to this post if you have additional banking account-related questions. We'll be willing to lend a hand. Keep safe always.

I am having the exact same issue. Nothing after Oct. 18th will download. I hope there is a fix for this soon. I can't imagine entering all of these things manually. What a drag!

I am also having the exact same issue.

We are also having the same issue. We were able to reconnect 1 of our 2 accounts. The second account keeps failing. 

Hello there, @lewitz. 

I recognize the need to connect both accounts in QuickBooks Online properly. Let me share some information on how to link your second account successfully. 

We can do some troubleshooting steps to help resolve this issue. Browsing in incognito or private mode will separate your record of your history, cookies, or other temporary data saved on your device. We can use these keyboard shortcuts to navigate to these mode easily.

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Shift + N

You can refer to this article for guidance on reviewing your downloaded credit card transactions: Categorize online bank transactions in QuickBooks Online.

Feel free to get back to us if you need more help about connecting your credit card account. We're always glad to assist you.

This did not fix it. Please find a solution to this. 

I want to ensure this gets fixed as soon as possible, @hschlewitz. Routing you to our Support Team is what I can do for now.

I see the importance of connecting your Elan Financial Credit Card account to QuickBooks Online. This way, transactions are automatically imported.

Upon checking our resources, I've verified an investigation related to Elan Financial Credit Card. Contact our representatives by following the steps below to get added to the list of affected users.

1. Go to the Help icon and choose Search.
2. Click the Contact Us button and enter your concern.
3. Press Continue.

See this article for our operating hours: QuickBooks Online Support. Rest assured that they're doing everything they can to fix this immediately.

Here's a reference to guide you in matching downloaded transactions: Categorize online bank transactions in QuickBooks Online.

Once done, ensure to review and balance your accounts through this link: Reconcile an account in QuickBooks Online.

Know that our experts are eager to help you with any banking concerns you may have. Don't hesitate to post again. I'll be right here for you.

Same problem.  This has worked for years and not it is not.  The main account is not available through the connection and that is the account that holds the balances.  Please correct the asap.

Let me add some information about Elan Financial Credit Card, Seed.

We received a report about Elan Financial Service missing accounts in the connection window. Our engineers are working to fix this as soon as possible. While the connection is unavailable, you'll want to manually upload transactions into QuickBooks Online (QBO). Go to Step 4, then follow the process for the accounts not connected to online banking. Please know that once the option to connect is possible, this process will cause duplicates. Ensure to know the oldest existing transaction currently in the account so this will be your basis in identifying transactions whenever you encounter duplicate transactions.

In the meantime, I recommend reaching out to our support team so they can add you to the list of the affected users. This way, you'll receive an update once the issue is fixed. To do so, follow the steps provided below:

1. Access the Help icon and select Search.
2. Click the Contact Us button and enter your concern.
3. Press Continue.

Additionally, QuickBooks downloads the latest transactions automatically once you're able to connect to your bank.  This suggests categories based on how you categorized similar transactions before. I've added this article so you can take a look at the detailed process: Categorize Online Bank Transactions In QuickBooks Online.

If there's anything else that you need help with connecting your bank, let us know so we can get back to you. We're here to make sure everything is taken care of. 

RE error code 324 on bank feed. The main account on Elan's side everyone wants to connect to is the main 'accounts payable' account which summarizes all credit card transactions. Elan pushed some kind of update on their end and destroyed everyone's connection to QBO. There is a 'null' within the account name on Elan's side when the user clicks 'download' from within the account. I do not think that account name is user-controlled. We have 7 credit cards on this account but the only one QBO recognizes when trying to reconnect is the card WITH a valid name. Elan needs to fix the 'NULL' account names.

Using QBDT Accountant similar issue.  The manually downloaded the transactions through import in the bank center.  No recognized accounts in the COA - strange since the credit cards have been in place for over a year.  I deactivated the online service with the intention to reconnect.  When I attempted to connect through the bank center the website wasn't myaccountaccess.com.  Instead it was Elan Financial with webpages distorted.  Options were marketing related.  No where to log in online.  If I have to manually enter all these transactions for my client it is going to cost them a fortune.  How can we get this fixed?  I see the last post was over a month ago.

Hi there, @dso0216. We'll point you in the right direction to get this sorted out so you can download your transactions into your QuickBooks Desktop (QBDT).

Before anything else, please know we recognize the urgency of this matter and want to ensure we're providing you the details you need to address this situation. Reading through your post, know that you'll want to contact your bank provider to see if they're ongoing some maintenance or updates. This way, they can also provide you with their latest website link so you can use it inside the program and start pulling in transactions.

Furthermore, we're adding these articles to help you manage bank transactions and reconcile an account inside the program:

• Add and match Bank Feed transactions in QuickBooks Desktop.
• Reconcile an account in QuickBooks Desktop.

Feel free to inform us in the comment section below if you need further assistance linking your bank or managing bank transactions inside QuickBooks. We'll make sure to be around so we can help you out as soon as possible. Keep safe, and have a good one.