Hi, roseeagleproclean.

I'm here to help and ensure that your questions are addressed accordingly.

For me to be able to provide you with the right issue resolution, could you please tell me what package for rightworks you need? Is it for QuickBooks Time, QuickBooks Online or Desktop? 

Any additional information would be highly appreciated.

I hope you can respond to me on this thread so we can work with your concern together. Please know I'm ready to assist further. Have a good one.

I need to cancel my free trial TODAY! Your tech support took forever to get an agent and your customer service was an also a big issue. Before an issue was resolved, I was told that I would need an add on to make an inventory for storage units. I will expect my payment to be refunded back to debit card.

I want to cancel the account. Period. Today

When I called in, I was told to cancel online and that was the ONLY way to cancel my account. So now I call and wait 45 minutes to cxl? I've been trying to cxl since last month.

What is the best number for me to call to get this cancellation done? 45 minutes to wait is rather ridulous

I DO NOT WANT ANYTHING BUT TO CANCEL. It doesn't address my needs.

We're sad to see you go, @madcruz.

Let me get the help you need to ensure you'd able to cancel your account.

To start, may I know the challenges you have as to why you're unable to cancel your account? Have you received any error messages?

 In QuickBooks Online (QBO), for you to be able to cancel your subscription, you need to be the Master Admin or Company Admin. But if you're the Master Admin and can't cancel. To isolate the issue, let's try opening your account in a private (incognito) window. Using a safe browser and accessing the program from there can usually fix the issue. There are times that the browser stores frequently accessed data, thus causing some errors and/or unusual responses. 

Check out these keyboard shortcuts:

• Command + Shift + N (Safari)
• Ctrl+ Shift + N (Google Chrome)
• Ctrl + Shift + P (Mozilla Firefox) 

Once logged in, go back and try to cancel your subscription again. Follow these steps to cancel:

1. Sign in to QuickBooks Online as an admin user. 
2. Go to Settings ⚙ and select Account and Settings.
3. Select the Billing & Subscription tab.
4. In the QuickBooks section, select Cancel.
5. Follow the steps on the screen to cancel your subscription.

For more guidance, feel free to check out this article: Cancel your QuickBooks Online subscription or trial. 

Additionally, since you've mentioned that the account you wanted to cancel is a Trial version, the trial will terminate after 30 days. And, you will not get any bills from us since you didn't provide us with any billing information.

In case you want to resubscribe in the future, here's a link that you can check: How to resubscribe or reactivate QuickBooks Online.

If there's anything else you need help with, please let me know by commenting below. I'm always here to answer any questions you may have. Take care.

 So I’ve been trying to process my customers credit card and people are trying to send money in and they can’t because QuickBooks is not allowing the transit action keeps getting canceled I can’t talk to nobody on the phone this is absolutely ridiculous they try to run a business with QuickBooks QuickBooks

This isn't the kind of experience we want you to have while processing customers' payments in QuickBooks, @Shotgun73. With this, I'm here to guide you on the actions you need to help take care of this matter.

Since the Community is a public forum, and we'll need to collect some personal information to pull up your account, I'd recommend contacting our Customer Care team. They can securely check why customers' credit card and money in transactions keeps getting cancelled and guide you with a fix.

You can refer to this article for the step-by-step guide: Contact Payments or Point of Sale Support. Please choose your product (i.e., QuickBooks Online with Payments & Merchant Service Center or QuickBooks Desktop with Payments) so you can have the appropriate steps.

In keeping with this, I'm also adding this article to answer the most frequently asked questions about processing payments in QuickBooks:  FAQs for QuickBooks Payments. It includes topics about funding status, managing accounts, and payments processing, to name a few.

Please keep me posted on how it goes. If there's anything else that I can help you with about processing customers' credit card transactions in QuickBooks, let me know in the comment section below. I'll gladly help. Take care always, @Shotgun73.

QB Desktop will not open, It just spins

Thanks for joining this thread, kertz. I want to make sure you're able to open QuickBooks Desktop

As an initial troubleshooting step, I recommend restarting your computer and then try to access your Desktop account once more.

If you're still unable to open the program you'll need to contact the Desktop Support Team. Agents have the necessary tools to determine what's causing the system to not open properly for you. Here's how to get in touch with the team: QuickBooks Support

Feel free to reach back out if you have any other questions or concerns. I'll be here to help in any way that I can.

Can Quickbooks 2022 Decktopp run on 4GB memory?

I’m here to share information about the requirements to run QuickBooks Desktop 2022, @ccrudup.

QuickBooks Desktop 2022 requires a 64-bit Windows operating system. With this, it needs a minimum memory of 8 and recommends 16GB.

You can read this reference to learn more about the operating system, hardware, and software of the 2022 version: System requirements for QuickBooks Desktop 2022.

I’ve also added these resources to get you started with the program:

• Download a trial of QuickBooks Desktop
• Install QuickBooks Desktop

Don’t hesitate to drop a comment below if you have any other questions or concerns besides program requirements. We’ll always be here to help. Take care always!

I cannot get by registration number and product number to be accepted by QB to complete my installation. I am psoitive I have the correct numbers but am installing in a new computer and maybe that is why. ...??? How do I complete the installation ?

Hey, @Weymarie. 

Welcome to the Community! Thanks for joining in on this thread. 

If the product won't install on your computer, it may be because the product number is inactive. 

You'll need to contact our Customer Support Team for this situation. The reason is because one of our agents can review your product number and ensure it's showing active on our back end. 

I'll be right around the corner to check in once you get back to us. I want to ensure this is taken care of. Have a great day!

Can quickbooks be closed & e-mail me when I can get back in the program?

AGAIN can quickbooks be closed so can use my desktop?

Thank you for joining this Community thread, Diane2020.

Yes. You can close QuickBooks Time and use your computer for other purposes. You can easily reopen your browser and log in to your account whenever you need to.

However, there are times when the browser is filled up with cached files from frequently visited pages, which can cause strange behavior.

We can perform some troubleshooting steps to check if you have a browser issue. We'll start by accessing your QuickBooks Time account using a private window. Depending on the browser you're using, you can use these keyboard shortcuts:

• Command + Shift + N (Safari)
• Ctrl+ Shift + N (Google Chrome)
• Ctrl + Shift + P (Mozilla Firefox)

If you're able to access your QuickBooks Time account and close without issues, you can go back to your regular browsing window and clear its cache. This will delete all corrupted and outdated data and restore your browser's functionality.

Alternatively, you can also check out use other supported browsers that work well with QuickBooks Time.

Please let me know how this goes or if you still have other QuickBooks concerns. I'll be here help. Take care and have a great day!